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Thread: Unable to open mailed word documents using word 2010

  1. #1
    Join Date
    Dec 2009
    Posts
    42

    Unable to open mailed word documents using word 2010

    Installed the office 2010 application on my windows 7 system last month. It ran without any sort of problem till yesterday when i was trying to open a word file which was mailed through the internet via one of my friend. Whenever i click on the word document i get message "Some files contain viruses that can be harmful to your computer. It is important to be certain that this file is from a trustworthy source." can any one tell me how to go about this problem.

  2. #2
    Join Date
    May 2008
    Posts
    4,574

    Re: Unable to open mailed word documents using word 2010

    I would like to know what antivirus program are you using because some times some antiviruses does not even allow to view a document that may be infected so if possible i would advise you to ask the sender to send the document once again after scanning it on his machine. This should solve your problem.

  3. #3
    Join Date
    Apr 2008
    Posts
    2,139

    Re: Unable to open mailed word documents using word 2010

    In such situation if you are not able to open the file can you save it directly on your system. I think that saving this file directly on your system would definitely solve the issue. Because if you save the file directly on your system then after saving you can use open it with the ms word 2010 application.

  4. #4
    Join Date
    Sep 2005
    Posts
    1,306

    Re: Unable to open mailed word documents using word 2010

    I think that you have installed AVG on your machine and it appears as it is configured such that it scans your email attachments too. If it is so then i would request you to install disable this feature of AVG on your system and then try to save the file again on your system this will resolve the problem.

  5. #5
    Join Date
    May 2008
    Posts
    4,834

    Re: Unable to open mailed word documents using word 2010

    Sounds like you are facing this problem because of the browser. try to use a different browser to get this file saved on your hard drive first and then open it in the word application. Remember to check the version of the word document in which the file is sent by the sender ask him to send it in the same version as you are having on your system.

  6. #6
    Join Date
    Apr 2008
    Posts
    4,089

    Re: Unable to open mailed word documents using word 2010

    This is a very different kind of a problem you are facing and hence i would like to know some basic things like which browser are you using and what happens when you choose to save as the target. can you save the file to your hard disk. Also the file which you are talking about is with which version of word.

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