Microsoft System Center Service Manager 2010 Overview

[Bruno007]

System Center Service Manager 2010, processes for incident and problem resolution, ready for change management and asset lifecycle management. As a platform for the automation of IT processes based System Center Service Manager 2010 on industry best practices, such as Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) and connects other products from the System Center line with IT processes in companies. The integration of the products of other manufacturers in the process order is possible, allowing centralized management platform and enterprise reporting solution receive, with the System Center products in close cooperation. With the System Center Service Manager (SCSM) 2010, Microsoft offers a central IT service desk solution that connects the various System Center products together and providing centralized IT process management on industry standards.

[Aabheer]

With the System Center product line offers solutions to Microsoft, with which the IT landscape in the network and monitor, configure and distribute software error can prevent or quickly resolve technical. Above all, companies want to in System Center Operations Manager to monitor and System Center Configuration Manager to configure the connected servers and workstations in Active Directory is available. In most cases, there is the problem - especially in larger environments - is to combine these products with the IT processes and ITIL or MOF regulations. For this reason, a central interface for technical products and applications for monitoring the IT processes, particularly in the area of change management or incident management, is necessary. System Center Service Manager (SCSM) 2010 is intended as a centralized management console and junction as well as an integral part of the System Center product family and where the System Center products in the IT processes to better integrate and centrally manageable do. This is not a technical panel, but the efficient combination of monitoring, configuration, and its inherent change management. System Center Service Manager is the interface between different products in the Control Center number, linked, and automated processes. Requests can generate definitive SCSE independently perform well documented changes and actions. administrators can configure and manage the applications through a clear and consistent user interface.

[CRiley]

The software has to manage the task of support requests from users efficiently and improve their processing in the company to monitor, document and make it understandable. Ingredients are Incident, Problem, Change and Asset and Configuration Management. Administrators can quickly identify the close links with MOF or ITIL. A key advantage of this solution is that they use is very flexible and can integrate easily and efficiently. However, some sins of knowledge of System Center Operations Manager (SCOM) and System Center Configuration Manager (SCCM) and an already-effective integration of ITIL or MOF in the company required.

[Anirvinya]

System Center Service Manager 2010 works especially closely with System Center Configuration Manager 2007 R2 and System Center Operations Manager 2007 R2 and binds them into a comprehensive IT service desk. The solution is extensible and will in future, other products incorporate the Microsoft System Center integrated in the area, such as Opalis , but more on that later. Also working with third-party products and their connection to the system center infrastructure are possible. New products integrate with the central management interface and fix their IT processes in System Center Service Manager. An example is the integration of process management packs for the asset management through the company Provance . Using Service Manager connectors can be summarized processes of the System Center products, it can be accessed on the data, and it is possible to automate processes or services. In addition, binds the software in the Active Directory an order to support easier and consistent workflows and transactions directly from IT staff or users to link with user accounts. The focus is on service desk functions that can be adapted easily to use and yet comprehensive, and offer an end-to-end automation of IT processes - regardless of the hardware and software.

[Aienstaien]

In addition, System Center Service Manager 2010 is a central integration point for service management workflows. By default, SCSM is based on frameworks for IT processes, such as Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL). System Center Service Manager 2010 also offers a data warehouse - and reporting platform and a Configuration Management Database (CMDB) for IT services together to network components. The data warehouse function is based on SQL Server Reporting Services on. As a database for the solution is SQL Server 2008 or the new version of SQL Server 2008 R2 planned. Because the software is based on 64-bit technology, can be set up data warehouses with high performance. Also a portal for self-help the user and a knowledge base in the products mentioned. With SCSM 2010 Microsoft offers moreover a common schema for all System Center products.

[Solaris]

Another component of System Center Service Manager 2010 is the Incident Management. It is efficient with other System Center products, connected and has a knowledge base and a viable history. For incidents can create templates, so you can take consistent and comprehensible. Set Company System Center Configuration Manager 2007 R2 and System Center Operations Manager 2007 R2 is in, these products automatically on errors and change requests, open transactions. For the Change Management Service Manager also provides easy-to-use templates. For use of the SCSM to the account with which you Center Service Manager System Center Configuration Manager link system, the database roles smsdbrole_extract member and db_datareader be. You will find both groups in SQL Server Management Studio under Security \ Roles \ Database Roles. Be sure to make the new account is System Center Service Manager in SQL Server. The integration of System Center Service Manager SCCM is a wizard on the home page, the same goes for the connection to System Center Operations Manager.