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compatibility issue with WORD 2003?

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  #1  
Old 15-09-2009
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Join Date: Sep 2009
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compatibility issue with WORD 2003?

I am getting a host of error messages.

A. Will start with WORD 2003 as there is no workaround. Error messages are:
1. "Word could not create the work file. Check the temp environment variable"
2. "The command cannot be performed......" "Word cannot open the existing (Normal.dot)

Problem:
1. Cannot save any file either with Save or Save As
2. Sometimes cannot copy work when this happens


What works:
1. Uninstalling Office and then reinstalling.

However, this only works for a short while and the problem starts again.

What I have done:
1. used Office Repair
2. uninstalled all normal.dots
3. created a cache folder as per techrepublic:
Access the Registry Editor (Go into regedit from the command menu) and look at the caches in the following areas:

-HKEY_current_user\software\Microsoft\Windows\Current Version\Explorer\Shell Folders

Ensure that the "cache" file points to a valid location and drive. Change to a existing location or create one, if that was not the case. I changed the location on user shell folders (Where the problem was for me) to c:\temp to keep it simple.


I may not have done this step correctly, but whatever I did did not make a difference.

BL: I need to use WORD for editing. Note/Word pad only go so far.

B. Hard Drives:
1. Error Message: "“Windows – No Disk Exception Processing Message c0000013 Parameters 75b6bf9c …bla..bla..“.

Problem: CD/RW is "working properly" but in fact, I can't use it (reading or writing).

What I have not done: tried to reassign drive letters

All of this seems to me to be a compatibility issue. The 2 likely candidates are WD My Passport external drive and a 3G modem.

Anyway to get WORD and CD/RW back working would be greatly appreciated.
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  #2  
Old 15-09-2009
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Join Date: Feb 2009
Posts: 117
Re: compatibility issue with WORD 2003?

Your problem have already discussed on this forum I will suggest you to Check following forum's thread - In this discussion they have mentioned the various possible causes and solutions (personally, it sounds like it is looking for a drive that is not longer available). Hope this will help you to solve your problem.

Windows : no disk Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9
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  #3  
Old 15-09-2009
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Join Date: Sep 2009
Posts: 2
Re: compatibility issue with WORD 2003?

The post you reference does not help the situation.
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  #4  
Old 15-09-2009
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Join Date: Jan 2009
Posts: 1,741
Re: compatibility issue with WORD 2003?

Quote:
Originally Posted by scbfmb View Post
The post you reference does not help the situation.
You should try repairing your Operating System [Windows]. Many errors caused by the Operating System indicates abnormal functioning of your Windows OS. This may be due to corruption of some file due to deleting system files or virus. I would suggest a clean installing your OS again, but Repairing may work...
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