Go Back   TechArena Community > Software > Windows Software
Become a Member!
Forgot your username/password?
Tags Active Topics RSS Search Mark Forums Read SiteMap

Tags: , , ,

Sponsored Links


Outlook address book crashes on advanced search

Windows Software


Reply
 
Thread Tools Search this Thread
  #1  
Old 27-06-2009
Rebella's Avatar
Member
 
Join Date: Apr 2009
Posts: 61
Outlook address book crashes on advanced search

Sponsored Links
I am using Office 2007 with BCM on Windows XP SP2, When trying to address for an email, when we click on button to make changes on the address book from the Global Addressbook to a personal outlook address book the Public Folders addressbook and Outlook immediately crashes. I have tried re-syncing after the upgrades, deleting files, and resetting folders - they have all failed the same way - get just to the end of the Address Book portion of the sync and the thing just dies.

Reply With Quote
  #2  
Old 27-06-2009
Member
 
Join Date: Feb 2008
Posts: 129
Re: Outlook address book crashes on advanced search

This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve, and the Microsoft has issued the following help:
  • This problem may be because of corrupt address in the Contacts or the contact that has not be available or valid which is displayed in the Outlook Address Book (especially if the crash at the same place when scrolling).
  • Make it confirm whether the address Remove then re-add the Outlook Address Book Service or, better yet, create a new Outlook profile.
  • And you need to Update your video drivers.
Reply With Quote
  #3  
Old 27-06-2009
Member
 
Join Date: Oct 2008
Posts: 180
Re: Outlook address book crashes on advanced search

Advanced Find lets you see which fields are being searched by your specific keywords or criteria.
  • On the Standard toolbar, click Address Book
    You can also open the Address Book from the Tools menu and in an open message. In the message, on the Message tab, in the Names group, click Address Book.
  • In the Address Book list, click the address book in which you want to search for names.
  • Click Advanced Find.
  • In the Find box, type the information in the appropriate fields.
  • The more information that you include, the more refined the search results are.
Note If you don't find the person you are looking for, you might need to look in another address book. Not all address books contain the same information.
Reply With Quote
  #4  
Old 27-06-2009
BlackSunReyes's Avatar
Member
 
Join Date: Feb 2006
Posts: 167
Re: Outlook address book crashes on advanced search

If you are running into a corrupt entry.
  • It would be recommended that to Isolate what it is crashing on. This involves synchronizing the PIM's one by one.
  • You may also need to Create a new MAPI profile and have intellisync use that new profile.
  • Without PIM there would be many entries in it. Also Create a .pst and copy the folder being synchronized to the .pst then delete all the entries from the original. You need to Slowly add back to the entries from the .pst and do a sync in between additions. A side effect of this is that sometimes just moving them to a .pst and back will fix the corrupted entry.
  • Open the tif.log file that is created and scroll all the way to the bottom. This will be the record it was working on when it failed. Gather as much info as you can from the fields to identify the bad entry.
  • Select all PIM applications to sync, and sync one more time just to make sure all the bugs are out.
Reply With Quote
Reply

  TechArena Community > Software > Windows Software


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads for: "Outlook address book crashes on advanced search"
Thread Thread Starter Forum Replies Last Post
Microsoft word 2011 for Mac Crashes in Draft View between Advanced Search and Footnotes Pamina Windows Software 5 15-09-2011 10:57 PM
Address book in Outlook is not working Disha N Windows Software 4 16-01-2011 09:39 AM
Advanced Search and Indexing option greyed out in Outlook 2007 Chellam Technology & Internet 3 22-12-2010 05:13 AM
Outlook 2010: Advanced Find Contact Search Issue Aideen Windows Software 4 16-10-2010 01:01 PM
cannot access wab dll address book , outlook eddy Windows XP Support 6 20-07-2009 02:37 AM


All times are GMT +5.5. The time now is 07:27 AM.