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Thread: Unable to open your default email folders

  1. #1
    Join Date
    Dec 2008
    Posts
    17

    Unable to open your default email folders

    I got following error message while configuring an outlook.

    "Unable to open your default email folders". Any one know solution for this issue?


    Thanks

  2. #2
    Join Date
    Mar 2008
    Posts
    52

    Re: Unable to open your default email folders

    This problem may occur if named pipes (ncacn_np) is used as the Microsoft Exchange Client remote procedure call (RPC) protocol.

  3. #3
    Join Date
    Oct 2008
    Posts
    43

    Re: Unable to open your default email folders

    Solution for your problem

    • Remove the static mapping for either the Exchange Server directory service or the information store service, as applicable.
    • Statically map the ports for either the Exchange Server directory service or information store service, as applicable, to a port that is not being used. We recommend that you map to a port outside the ephemeral range. The ephemeral port range is from port 1024 to port 5000.
    • Run the net use command to the IPC$ share on the Exchange Server computer and use the credentials of the user whose mailbox you want to access.

  4. #4
    Join Date
    May 2008
    Posts
    171

    Re: Unable to open your default email folders

    Go in control panel there click on mail. Make sure the ‘View or change existing email accounts radio button is checked then click Next. Microsoft Exchange Server is highlighted, click on Change. On this screen click on ‘More Settings’, then the Advanced tab and then ‘Offline folder file settings’ . Next to File: it should have the following path: C:\Documents and Settings\Support\Local Settings\Application Data\Microsoft\Outlook\outlook.ost

    If not then go to Windows Explorer to this folder C:\Documents and Settings\Support\Local Settings\Application Data\Microsoft and create a folder called ‘Outlook’. Remember that the path will change according to the user name of the person. After completing process Outlook will ask you if it should create the OST file as it doesn’t exist. click yes.

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