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Thread: Problem with Nokia Software Update

  1. #1
    Join Date
    Jan 2009
    Posts
    69

    Problem with Nokia Software Update

    hello

    I am currently using windows xp as my operating system. I have a nokia mobilephone. from last few days i have tried installing the nokia software updater on my computer; But as i start the application, after some time the updater screen is in black mode and acn only minimise or close window screen and i am unable to update the phone firmware also .

    Can anyone explain me about this

    Please provide some solution regarding this

  2. #2
    Join Date
    Jan 2006
    Posts
    4,221

    Re: Problem with Nokia Software Update

    Requirements for updating:

    PC with 1GHz or higher Pentium-compatible processor
    At least 256 MB of RAM (memory)
    Windows XP or Windows Vista (64-bit, Home and Professional). Other OS versions are untested, but may work.
    Administration rights on the PC while installing
    High-speed internet connection
    Compatible Nokia device with SIM card (and charger if necessary)
    Compatible Nokia USB connection cable
    Compatible USB port on your PC

  3. #3
    Join Date
    Jan 2006
    Posts
    3,792

    Re: Problem with Nokia Software Update

    Check whether your operating systems is supporting below feature:

    Microsoft Windows XP or Microsoft Windows Vista (Home, Professional and 64bit) are supported.

    Nokia Software Updater is not compatible with Windows Media Center, Mac, or Linux operating systems.

  4. #4
    Join Date
    May 2008
    Posts
    2,945

    Re: Problem with Nokia Software Update

    User data (contacts, photos, messages and files) and add-on applications such as Java games or Symbian applications will be deleted during the software update. It is strongly recommended that you make a back-up of data such as contacts, messages, and images before updating the mobile device firmware.

    When performing the update, and your Nokia device requires a data backup, the application will instruct you how to perform the back-up.

    Nokia device firmware cannot be downgraded. Once you have upgraded your device, you will not be able to restore to the earlier version. Nokia cannot guarantee compatibility with third-party add-on applications that are not supported by Nokia.

  5. #5
    Join Date
    Feb 2008
    Posts
    2,635

    Re: Problem with Nokia Software Update

    User data (contacts, photos, messages and files) and add-on applications such as Java games or Symbian applications will be deleted during the software update. When performing the update, the application will inform you if your Nokia device requires a data backup.

    You can back-up your device memory data to your device memory card or to your PC using Nokia PC Suite. See your device user guide for more detailed instructions.

    To backup to your memory card:
    Select Tools > Memory from the main menu
    Select Options > Backup phone mem.

    To restore data to phone memory:
    Select Tools > Memory from the main menu
    Select Options > Restore from card

  6. #6
    Join Date
    Apr 2008
    Posts
    3,424

    Re: Problem with Nokia Software Update

    Check that Nokia Software Updater is not already running in the background:
    On your PC, press CTRL, ALT & DEL > Task Manager
    Select the Processes tab and click the Image Name column header
    Scroll down the list of running processes and see if nsu_ui_client.exe or nsl_host_process.exe are listed.
    If so, click End Process
    Then restart Nokia Software Updater

    Alternatively, check your firewall settings:

    Both nsu_ui_client.exe and nsl_host_process.exe must be allowed to access internet through your firewall

    If you have a Virtual Private Network (VPN) client on your laptop (for example, for accessing your company intranet from home), ensure it is up to date or temporarily disabled.

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