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Issue with Windows 7 64-bit and Bitdefender Total Security 2009

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  #1  
Old 26-02-2009
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Join Date: Nov 2008
Posts: 127
Issue with Windows 7 64-bit and Bitdefender Total Security 2009
  

Hi,

Till yesterday i was compeletly satisfied with windows 7 beta version but as i installed Bitdefender Total Security 2009 but its not getting update. It error as "An error occurred during the update (Could not connect). If the problem persists, contact Bit Defender support".

What should i do now?

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  #2  
Old 26-02-2009
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Join Date: Oct 2008
Posts: 336
Re: Issue with Windows 7 x64 and Bitdefender Total Security 2009

Quote:
Originally Posted by Abhav View Post
Hi,

till yesterday i was compeletly satisfied with windows 7 beta version but as i installed Bitdefender Total Security 2009 but its not getting update. It error as "An error occurred during the update (Could not connect). If the problem persists, contact Bit Defender support".

What should i do now?
Did you run the "weekly.exe" as Administrator? See if it works or not.
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  #3  
Old 26-02-2009
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Join Date: Mar 2008
Posts: 429
Re: Issue with Windows 7 x64 and Bitdefender Total Security 2009

Quote:
Originally Posted by Abhav View Post
Hi,

till yesterday i was compeletly satisfied with windows 7 beta version but as i installed Bitdefender Total Security 2009 but its not getting update. It error as "An error occurred during the update (Could not connect). If the problem persists, contact Bit Defender support".

What should i do now?
Hi,
Is your Bitdefender Total Security 2009 is 64-bit compatible? I was havinf same problem with 32-bit gadgets , installed 64-bit now working fine.
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  #4  
Old 26-02-2009
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Join Date: Oct 2008
Posts: 172
Re: Issue with Windows 7 64-bit and Bitdefender Total Security 2009

Hi,

I have installed Windows 7 beta(x86) on my 32-bit desktop machine and the 32-bit version of BD2009 installed and updated without a hitch.
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  #5  
Old 05-08-2009
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Join Date: Aug 2009
Posts: 1
Re: Issue with Windows 7 64-bit and Bitdefender Total Security 2009

Quote:
Originally Posted by Abhav View Post
Hi,

Till yesterday i was compeletly satisfied with windows 7 beta version but as i installed Bitdefender Total Security 2009 but its not getting update. It error as "An error occurred during the update (Could not connect). If the problem persists, contact Bit Defender support".

What should i do now?
Same issue with me.

Solution: Right-click setup file. Run as Administrator.
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  #6  
Old 23-03-2010
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Join Date: Mar 2010
Posts: 1
Re: Issue with Windows 7 64-bit and Bitdefender Total Security 2009

Hi Abhab,

As a BitDefender representative, i understand your disappointment and i am very sorry for the update issue. We have solved the problem for many of our users already and we are continuing to work relentlessly to minimize the impact, including one-on-one support to fix the issue.The majority of issues relating to the update can be resolved with our current solutions which were released over the weekend. Very few users have been affected and we have had great responses from users for the support we are providing, on both a global and an individual user level. If you have any unexpected situations, please contact our support team directly via email, chat, phone or forum. Sincerely, denisa
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