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  #1  
Old 18-07-2008
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Join Date: Aug 2007
Posts: 2
Word Save File Permission Error

I haven't found a post describing our exact problem. We have four computers using Windows XP & an SBS 2003 Server. We are not experiencing this problem with any computer using Office 2003, just ones using Office 2007.

Specifically, when saving a new .doc/.docx (or .xls/.xlsx) to our SBS 2003 shared M: drive (exchange public folder) we receive "There has been a network or file permission error. The network connection may be lost. (M:\Folder\test.docx)". We can save to any other shared drive on this server, but not the M: drive.

No other applications (adobe, chief architect, quickbooks, etc?) experience this problem just the Office 2007 programs. When the "Save As" dialog box is open we can work around the problem by

1. Cutting & pasting an existing .doc/etc... file to the drive, then renaming it, then saving the new .doc/etc... overwriting the file.

2. Saving the doc to "My Folder" (or any other drive or folder on the system) then moving it to the desired location on the M: drive.

But this is cumbersome and contrary to the fact that we use our computers to make life easier, not more difficult.

Frankly, it is as if Office has read/modify privileges on all existing documents & Folders, but doesn't have permission to create any new documents on the M: drive.

Any help would be greatly appreciated.
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  #2  
Old 19-07-2008
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Join Date: Jan 2007
Posts: 91
Did you check the propeties on the folder/drive to make sure they were not set to read only? And if they are all Office documents you may have to check the security by going in to tools>options>security and then check to see if the the document is read only.
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  #3  
Old 19-07-2008
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Join Date: Aug 2007
Posts: 2
I'm not having a problem with any existing files. I can open them, change them, and save over them without any problem. By way of example, in Word 2007,

If I try to save "existing.docx" as "existing1.docx" I receive the permission error.

However, with the "save as" dialog box open, I can copy "existing.docx" and paste "copy of existing.docx" then rename this to "existing1.docx" then save the document to that existing file name with no problem.

The bugger is that many times I'm saving into a folder that has no .docx and I have to go find one to cut & paste, or save it to "My Folder" then move the doc later. Very cumbersome, and annoying.
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  #4  
Old 19-07-2008
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Join Date: Oct 2005
Location: Mumbai
Posts: 819
See similar threads relating to same issue : Office 2007 - Vista - Cannot Save to network drive

unable to rename network folders with windows Vista

Office 2007 .tmp files cause access denied error when saving file.
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  #5  
Old 08-04-2009
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Join Date: Apr 2009
Posts: 1
Re: Word Save File Permission Error

I had the same problem when we got a new laptop. The solution was to disable the 'Offline Files' option on the laptop and reboot. Worked fine after that.
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  #6  
Old 12-09-2010
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Join Date: Sep 2010
Posts: 1
Re: Word Save File Permission Error

I tried all these ideas but nothing worked and it was essential that we kept Offline Files enabled on laptops and desktops for remote use and also a secondary backup option.

I found that If you change the Word, Excel & powerpoint default save locations to a different address to the Offline Files address it worked.

So say your Documents folder is redirected to \\server01.net.local\Documents

I changed it to the short DNS name \\server01\Documents\

And this solved it for me as it isnt trying to save in the offline folder location. But still saves on the server without the user even noticing any change.

This can be easily deployed through a network with GPO aswell.
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