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| Can't access server via remote desktop connection
another part of the building. The server is running Server 2003 R2 Enterprise Edition SP2. The server is set up to accept remote connections. Usually I can get in to it fine, but then every so often when I open the Remote log on box on my PC and click connect (after entering the log on info like normal), the Remote log on box just refreshes and won't let me connect to the server. Our fix for this has always been to reboot the server, then I can log in fine, but this doesn't seem right. Is there something wrong with our server? Or a setting that needs to be changed on it so I can reliable remote in to it? Thanks. Mark |
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#2
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| RE: Can't access server via remote desktop connection
HI, Mark, I have exactly the same problem with one of our server (Server 2003 std, DC). A reboot will fix the issue, then the issue will come again, and reboot again. I cannot seem to find the reason, but was wondering if any folks here have any clue? John "Mark Christensen" wrote: > I have an XP machine that I use to remote into our server that's located in > another part of the building. The server is running Server 2003 R2 > Enterprise Edition SP2. The server is set up to accept remote connections. > Usually I can get in to it fine, but then every so often when I open the > Remote log on box on my PC and click connect (after entering the log on info > like normal), the Remote log on box just refreshes and won't let me connect > to the server. Our fix for this has always been to reboot the server, then I > can log in fine, but this doesn't seem right. > > Is there something wrong with our server? > Or a setting that needs to be changed on it so I can reliable remote in to > it? > > Thanks. > > Mark > > > |
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#3
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| Re: Can't access server via remote desktop connection
Yes exactly - a reboot will fix the issue for awhile, but then it stops working and you have to reboot to get it to work again. "John Z" <JohnZ@discussions.microsoft.com> wrote in message news:D98EC4C2-C7F0-4590-870A-35DCB8C59F4F@microsoft.com... > HI, Mark, > > I have exactly the same problem with one of our server (Server 2003 std, > DC). A reboot will fix the issue, then the issue will come again, and > reboot > again. > > I cannot seem to find the reason, but was wondering if any folks here have > any clue? > > John > > "Mark Christensen" wrote: > >> I have an XP machine that I use to remote into our server that's located >> in >> another part of the building. The server is running Server 2003 R2 >> Enterprise Edition SP2. The server is set up to accept remote >> connections. >> Usually I can get in to it fine, but then every so often when I open the >> Remote log on box on my PC and click connect (after entering the log on >> info >> like normal), the Remote log on box just refreshes and won't let me >> connect >> to the server. Our fix for this has always been to reboot the server, >> then I >> can log in fine, but this doesn't seem right. >> >> Is there something wrong with our server? >> Or a setting that needs to be changed on it so I can reliable remote in >> to >> it? >> >> Thanks. >> >> Mark >> >> >> |
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#4
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| Re: Can't access server via remote desktop connection
Have you tried killing any existing sessions (other than console) from terminal service manager? I have to do this on occasion, if I ever get around to finding a solution rather then this work around I'll try to remember to post it here. "John Z" <JohnZ@discussions.microsoft.com> wrote in message news:D98EC4C2-C7F0-4590-870A-35DCB8C59F4F@microsoft.com... > HI, Mark, > > I have exactly the same problem with one of our server (Server 2003 std, > DC). A reboot will fix the issue, then the issue will come again, and > reboot > again. > > I cannot seem to find the reason, but was wondering if any folks here have > any clue? > > John > > "Mark Christensen" wrote: > >> I have an XP machine that I use to remote into our server that's located >> in >> another part of the building. The server is running Server 2003 R2 >> Enterprise Edition SP2. The server is set up to accept remote >> connections. >> Usually I can get in to it fine, but then every so often when I open the >> Remote log on box on my PC and click connect (after entering the log on >> info >> like normal), the Remote log on box just refreshes and won't let me >> connect >> to the server. Our fix for this has always been to reboot the server, >> then I >> can log in fine, but this doesn't seem right. >> >> Is there something wrong with our server? >> Or a setting that needs to be changed on it so I can reliable remote in >> to >> it? >> >> Thanks. >> >> Mark >> >> >> |
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#5
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| Re: Can't access server via remote desktop connection
Mark Christensen <markc@ssbrakes.com> wrote: > I have an XP machine that I use to remote into our server that's > located in another part of the building. The server is running Server > 2003 R2 Enterprise Edition SP2. The server is set up to accept remote > connections. Usually I can get in to it fine, but then every so often > when I open the Remote log on box on my PC and click connect (after > entering the log on info like normal), the Remote log on box just > refreshes and won't let me connect to the server. Our fix for this > has always been to reboot the server, then I can log in fine, but > this doesn't seem right. > Is there something wrong with our server? > Or a setting that needs to be changed on it so I can reliable remote > in to it? > > Thanks. > > Mark One thing to note - always try to connect to the console session directly (start | run | mstsc /console is the easiest way). If it works sometimes but not others, it isn't a configuration problem - you'd need to check the event logs and possibly have physical access to the server when this is happening to troubleshoot it. |
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#6
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| Re: Can't access server via remote desktop connection
How would I kill existing sessions? I'm not a trained IT professional, but I'm the closest we have here. Thanks. "Jeremy Rossi" <JLRossi@MFS.tld> wrote in message news:778E168C-878A-4E87-9D08-3A4571A9E266@microsoft.com... > Have you tried killing any existing sessions (other than console) from > terminal service manager? I have to do this on occasion, if I ever get > around to finding a solution rather then this work around I'll try to > remember to post it here. > > > "John Z" <JohnZ@discussions.microsoft.com> wrote in message > news:D98EC4C2-C7F0-4590-870A-35DCB8C59F4F@microsoft.com... >> HI, Mark, >> >> I have exactly the same problem with one of our server (Server 2003 std, >> DC). A reboot will fix the issue, then the issue will come again, and >> reboot >> again. >> >> I cannot seem to find the reason, but was wondering if any folks here >> have >> any clue? >> >> John >> >> "Mark Christensen" wrote: >> >>> I have an XP machine that I use to remote into our server that's located >>> in >>> another part of the building. The server is running Server 2003 R2 >>> Enterprise Edition SP2. The server is set up to accept remote >>> connections. >>> Usually I can get in to it fine, but then every so often when I open the >>> Remote log on box on my PC and click connect (after entering the log on >>> info >>> like normal), the Remote log on box just refreshes and won't let me >>> connect >>> to the server. Our fix for this has always been to reboot the server, >>> then I >>> can log in fine, but this doesn't seem right. >>> >>> Is there something wrong with our server? >>> Or a setting that needs to be changed on it so I can reliable remote in >>> to >>> it? >>> >>> Thanks. >>> >>> Mark >>> >>> >>> > |
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#7
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| Re: Can't access server via remote desktop connection
What would I look for in the event logs? "Lanwench [MVP - Exchange]" <lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in message news:eElUpci0IHA.2384@TK2MSFTNGP02.phx.gbl... > Mark Christensen <markc@ssbrakes.com> wrote: >> I have an XP machine that I use to remote into our server that's >> located in another part of the building. The server is running Server >> 2003 R2 Enterprise Edition SP2. The server is set up to accept remote >> connections. Usually I can get in to it fine, but then every so often >> when I open the Remote log on box on my PC and click connect (after >> entering the log on info like normal), the Remote log on box just >> refreshes and won't let me connect to the server. Our fix for this >> has always been to reboot the server, then I can log in fine, but >> this doesn't seem right. >> Is there something wrong with our server? >> Or a setting that needs to be changed on it so I can reliable remote >> in to it? >> >> Thanks. >> >> Mark > > > One thing to note - always try to connect to the console session directly > (start | run | mstsc /console is the easiest way). > > > If it works sometimes but not others, it isn't a configuration problem - > you'd need to check the event logs and possibly have physical access to > the server when this is happening to troubleshoot it. > > |
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#8
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| Re: Can't access server via remote desktop connection
Hi, Lanwench, I actually checked the error logs, but i could not find anything directly related the problem for RDP. But i did noticed a pattern here. Whenever i found i was not able to RDP into this server, i noticed out Backup Exec also failed with the similar VSS error (failed to backup System State and Shadow Copy Components). I then reboot the server which usually can fix those VSS writers errors. So does the RDP problem. It seems this RDP problem is directly related to those VSS issues. I don't know if Mark Christensen has the similar situation. I even called BackExec support, the support guy asked me to reload the sp2 for server 2003 plus some microsoft VSS patches, I helped and the worked for a while but the problem will come back again. John "Lanwench [MVP - Exchange]" wrote: > Mark Christensen <markc@ssbrakes.com> wrote: > > I have an XP machine that I use to remote into our server that's > > located in another part of the building. The server is running Server > > 2003 R2 Enterprise Edition SP2. The server is set up to accept remote > > connections. Usually I can get in to it fine, but then every so often > > when I open the Remote log on box on my PC and click connect (after > > entering the log on info like normal), the Remote log on box just > > refreshes and won't let me connect to the server. Our fix for this > > has always been to reboot the server, then I can log in fine, but > > this doesn't seem right. > > Is there something wrong with our server? > > Or a setting that needs to be changed on it so I can reliable remote > > in to it? > > > > Thanks. > > > > Mark > > > One thing to note - always try to connect to the console session directly > (start | run | mstsc /console is the easiest way). > > > If it works sometimes but not others, it isn't a configuration problem - > you'd need to check the event logs and possibly have physical access to the > server when this is happening to troubleshoot it. > > > |
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#9
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| Re: Can't access server via remote desktop connection
The easiest way while at the server is probably - Click the 'Start' button, Settings, Control Panel, Administrative Tools, Terminal Services Manager. Select the server in the left hand pane and right click the session/s in the right hand pane and choose logoff. The session 'Console' is what you are using while sitting at the server so leave that one as is. "Mark Christensen" <markc@ssbrakes.com> wrote in message news:eg9Hyui0IHA.4416@TK2MSFTNGP05.phx.gbl... > How would I kill existing sessions? > > I'm not a trained IT professional, but I'm the closest we have here. > Thanks. > > > "Jeremy Rossi" <JLRossi@MFS.tld> wrote in message > news:778E168C-878A-4E87-9D08-3A4571A9E266@microsoft.com... >> Have you tried killing any existing sessions (other than console) from >> terminal service manager? I have to do this on occasion, if I ever get >> around to finding a solution rather then this work around I'll try to >> remember to post it here. >> >> >> "John Z" <JohnZ@discussions.microsoft.com> wrote in message >> news:D98EC4C2-C7F0-4590-870A-35DCB8C59F4F@microsoft.com... >>> HI, Mark, >>> >>> I have exactly the same problem with one of our server (Server 2003 std, >>> DC). A reboot will fix the issue, then the issue will come again, and >>> reboot >>> again. >>> >>> I cannot seem to find the reason, but was wondering if any folks here >>> have >>> any clue? >>> >>> John >>> >>> "Mark Christensen" wrote: >>> >>>> I have an XP machine that I use to remote into our server that's >>>> located in >>>> another part of the building. The server is running Server 2003 R2 >>>> Enterprise Edition SP2. The server is set up to accept remote >>>> connections. >>>> Usually I can get in to it fine, but then every so often when I open >>>> the >>>> Remote log on box on my PC and click connect (after entering the log on >>>> info >>>> like normal), the Remote log on box just refreshes and won't let me >>>> connect >>>> to the server. Our fix for this has always been to reboot the server, >>>> then I >>>> can log in fine, but this doesn't seem right. >>>> >>>> Is there something wrong with our server? >>>> Or a setting that needs to be changed on it so I can reliable remote in >>>> to >>>> it? >>>> >>>> Thanks. >>>> >>>> Mark >>>> >>>> >>>> >> > > |
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#10
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| Re: Can't access server via remote desktop connection
Mark Christensen wrote: > I have an XP machine that I use to remote into our server that's located in > another part of the building. The server is running Server 2003 R2 > Enterprise Edition SP2. The server is set up to accept remote connections. > Usually I can get in to it fine, but then every so often when I open the > Remote log on box on my PC and click connect (after entering the log on info > like normal), the Remote log on box just refreshes and won't let me connect > to the server. Our fix for this has always been to reboot the server, then I > can log in fine, but this doesn't seem right. > > Is there something wrong with our server? > Or a setting that needs to be changed on it so I can reliable remote in to > it? > > Thanks. > > Mark > > Standard Diagnostics Question #1: --------------------------------- "Anything showing up in the Event Logs?" -- Regards, Hank Arnold Microsoft MVP Windows Server - Directory Services |
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#11
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| Re: Can't access server via remote desktop connection
Mark Christensen wrote: > How would I kill existing sessions? > > I'm not a trained IT professional, but I'm the closest we have here. Thanks. > > > "Jeremy Rossi" <JLRossi@MFS.tld> wrote in message > news:778E168C-878A-4E87-9D08-3A4571A9E266@microsoft.com... >> Have you tried killing any existing sessions (other than console) from >> terminal service manager? I have to do this on occasion, if I ever get >> around to finding a solution rather then this work around I'll try to >> remember to post it here. >> >> >> "John Z" <JohnZ@discussions.microsoft.com> wrote in message >> news:D98EC4C2-C7F0-4590-870A-35DCB8C59F4F@microsoft.com... >>> HI, Mark, >>> >>> I have exactly the same problem with one of our server (Server 2003 std, >>> DC). A reboot will fix the issue, then the issue will come again, and >>> reboot >>> again. >>> >>> I cannot seem to find the reason, but was wondering if any folks here >>> have >>> any clue? >>> >>> John >>> >>> "Mark Christensen" wrote: >>> >>>> I have an XP machine that I use to remote into our server that's located >>>> in >>>> another part of the building. The server is running Server 2003 R2 >>>> Enterprise Edition SP2. The server is set up to accept remote >>>> connections. >>>> Usually I can get in to it fine, but then every so often when I open the >>>> Remote log on box on my PC and click connect (after entering the log on >>>> info >>>> like normal), the Remote log on box just refreshes and won't let me >>>> connect >>>> to the server. Our fix for this has always been to reboot the server, >>>> then I >>>> can log in fine, but this doesn't seem right. >>>> >>>> Is there something wrong with our server? >>>> Or a setting that needs to be changed on it so I can reliable remote in >>>> to >>>> it? >>>> >>>> Thanks. >>>> >>>> Mark >>>> >>>> >>>> > > Open up the Terminal Server Manager console and log the user session off........ -- Regards, Hank Arnold Microsoft MVP Windows Server - Directory Services |
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#12
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| Re: Can't access server via remote desktop connection
Mark Christensen wrote: > What would I look for in the event logs? > > "Lanwench [MVP - Exchange]" > <lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in message > news:eElUpci0IHA.2384@TK2MSFTNGP02.phx.gbl... >> Mark Christensen <markc@ssbrakes.com> wrote: >>> I have an XP machine that I use to remote into our server that's >>> located in another part of the building. The server is running Server >>> 2003 R2 Enterprise Edition SP2. The server is set up to accept remote >>> connections. Usually I can get in to it fine, but then every so often >>> when I open the Remote log on box on my PC and click connect (after >>> entering the log on info like normal), the Remote log on box just >>> refreshes and won't let me connect to the server. Our fix for this >>> has always been to reboot the server, then I can log in fine, but >>> this doesn't seem right. >>> Is there something wrong with our server? >>> Or a setting that needs to be changed on it so I can reliable remote >>> in to it? >>> >>> Thanks. >>> >>> Mark >> >> One thing to note - always try to connect to the console session directly >> (start | run | mstsc /console is the easiest way). >> >> >> If it works sometimes but not others, it isn't a configuration problem - >> you'd need to check the event logs and possibly have physical access to >> the server when this is happening to troubleshoot it. >> >> > > Any errors o warnings that occurred just before the loss of connectivity. Then go to http:\\eventid.net to diagnose... -- Regards, Hank Arnold Microsoft MVP Windows Server - Directory Services |
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#13
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| Re: Can't access server via remote desktop connection
John Z wrote: > Hi, Lanwench, > > I actually checked the error logs, but i could not find anything directly > related the problem for RDP. But i did noticed a pattern here. Whenever i > found i was not able to RDP into this server, i noticed out Backup Exec also > failed with the similar VSS error (failed to backup System State and Shadow > Copy Components). I then reboot the server which usually can fix those VSS > writers errors. So does the RDP problem. It seems this RDP problem is > directly related to those VSS issues. I don't know if Mark Christensen has > the similar situation. I even called BackExec support, the support guy asked > me to reload the sp2 for server 2003 plus some microsoft VSS patches, I > helped and the worked for a while but the problem will come back again. > > John > > "Lanwench [MVP - Exchange]" wrote: > >> Mark Christensen <markc@ssbrakes.com> wrote: >>> I have an XP machine that I use to remote into our server that's >>> located in another part of the building. The server is running Server >>> 2003 R2 Enterprise Edition SP2. The server is set up to accept remote >>> connections. Usually I can get in to it fine, but then every so often >>> when I open the Remote log on box on my PC and click connect (after >>> entering the log on info like normal), the Remote log on box just >>> refreshes and won't let me connect to the server. Our fix for this >>> has always been to reboot the server, then I can log in fine, but >>> this doesn't seem right. >>> Is there something wrong with our server? >>> Or a setting that needs to be changed on it so I can reliable remote >>> in to it? >>> >>> Thanks. >>> >>> Mark >> >> One thing to note - always try to connect to the console session directly >> (start | run | mstsc /console is the easiest way). >> >> >> If it works sometimes but not others, it isn't a configuration problem - >> you'd need to check the event logs and possibly have physical access to the >> server when this is happening to troubleshoot it. >> >> >> What are the exact messages? Have you looked at http:\\eventid.net for some help in analyzing the errors and/or warnings? -- Regards, Hank Arnold Microsoft MVP Windows Server - Directory Services |
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#14
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Hi I have found a very simple solution to these problems by installing "VNC Server". This gives me a prefect access to any of my systems in the network using a password protection. I can see the desktop of the desired system without any hassles and can log into any machine using LAN or WAN. Try it if it suits your need. Thanks Quote:
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#15
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| Re: Can't access server via remote desktop connection Hi, Hank, Sorry for my late response. I reboot the server. The vss error(id 12293) is gone after the reboot. But the other errors are still there. However, RDP seems to be working fine. Thank you. Most of the error are somting like below. Event Type: Error Event Source: VSS Event Category: None Event ID: 12293 Date: 6/18/2008 Time: 8:53:42 PM User: N/A Computer: S10095 Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {f5dbcc43-b847-494e-8083-f030501da611}. Routine details BeginPrepareSnapshot({f5dbcc43-b847-494e-8083-f030501da611},\\?\Volume{30f3c473-5221-11da-8c41-806e6f6e6963}\) [hr = 0x80070002]. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 2d 20 43 6f 64 65 3a 20 - Code: 0008: 43 4f 52 48 57 50 57 43 CORHWPWC 0010: 30 30 30 30 30 35 34 33 00000543 0018: 2d 20 43 61 6c 6c 3a 20 - Call: 0020: 43 4f 52 48 57 50 57 43 CORHWPWC 0028: 30 30 30 30 30 34 32 35 00000425 0030: 2d 20 50 49 44 3a 20 20 - PID: 0038: 30 30 30 30 35 39 33 32 00005932 0040: 2d 20 54 49 44 3a 20 20 - TID: 0048: 30 30 30 30 31 31 33 36 00001136 0050: 2d 20 43 4d 44 3a 20 20 - CMD: 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO 0060: 57 53 5c 53 79 73 74 65 WS\Syste 0068: 6d 33 32 5c 76 73 73 76 m32\vssv 0070: 63 2e 65 78 65 20 20 20 c.exe 0078: 2d 20 55 73 65 72 3a 20 - User: 0080: 4e 54 20 41 55 54 48 4f NT AUTHO 0088: 52 49 54 59 5c 53 59 53 RITY\SYS 0090: 54 45 4d 20 20 20 20 20 TEM 0098: 2d 20 53 69 64 3a 20 20 - Sid: 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18 Event Type: Error Event Source: SQLWRITER Event Category: None Event ID: 24583 Date: 6/18/2008 Time: 8:30:48 PM User: N/A Computer: S10095 Description: Sqllib error: OLEDB Error encountered calling ICommandText::Execute. hr = 0x80040e14. SQLSTATE: 42000, Native Error: 3013 Error state: 1, Severity: 16 Source: Microsoft SQL Native Client Error message: BACKUP DATABASE is terminating abnormally. SQLSTATE: 42000, Native Error: 3271 Error state: 1, Severity: 16 Source: Microsoft SQL Native Client Error message: A nonrecoverable I/O error occurred on file "{FB3F0D6D-D98B-4C3D-AE1B-AFA0D3F2210F}1:" 995(The I/O operation has been aborted because of either a thread exit or an application request.). SQLSTATE: 01000, Native Error: 4035 Error state: 1, Severity: 0 Source: Microsoft SQL Native Client Error message: Processed 0 pages for database 'model', file 'modeldev' on file 1. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 51 4c 43 4f 4e 4e 43 SQLCONNC 0008: 39 36 30 00 00 00 00 00 960..... 0010: 53 51 4c 43 4f 4e 4e 43 SQLCONNC 0018: 39 32 35 00 00 00 00 00 925..... Event Type: Error Event Source: SQLVDI Event Category: None Event ID: 1 Date: 6/18/2008 Time: 8:30:48 PM User: N/A Computer: S10095 Description: SQLVDI: Loc=TriggerAbort. Desc=invoked. ErrorCode=(0). Process=2640. Thread=4760. Server. Instance=SQLEXPRESS. VD=Global\{FB3F0D6D-D98B-4C3D-AE1B-AFA0D3F2210F}1. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Error Event Source: MSSQL$SQLEXPRESS Event Category: (6) Event ID: 3041 Date: 6/18/2008 Time: 8:30:48 PM User: NT AUTHORITY\SYSTEM Computer: S10095 Description: BACKUP failed to complete the command BACKUP DATABASE msdb. Check the backup application log for detailed messages. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: e1 0b 00 00 10 00 00 00 รก....... 0008: 12 00 00 00 53 00 31 00 ....S.1. 0010: 30 00 30 00 39 00 35 00 0.0.9.5. 0018: 5c 00 53 00 51 00 4c 00 \.S.Q.L. 0020: 45 00 58 00 50 00 52 00 E.X.P.R. 0028: 45 00 53 00 53 00 00 00 E.S.S... 0030: 00 00 00 00 .... "Hank Arnold (MVP)" wrote: > Mark Christensen wrote: > > I have an XP machine that I use to remote into our server that's located in > > another part of the building. The server is running Server 2003 R2 > > Enterprise Edition SP2. The server is set up to accept remote connections. > > Usually I can get in to it fine, but then every so often when I open the > > Remote log on box on my PC and click connect (after entering the log on info > > like normal), the Remote log on box just refreshes and won't let me connect > > to the server. Our fix for this has always been to reboot the server, then I > > can log in fine, but this doesn't seem right. > > > > Is there something wrong with our server? > > Or a setting that needs to be changed on it so I can reliable remote in to > > it? > > > > Thanks. > > > > Mark > > > > > Standard Diagnostics Question #1: > --------------------------------- > "Anything showing up in the Event Logs?" > > -- > > Regards, > Hank Arnold > Microsoft MVP > Windows Server - Directory Services > |
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