Win2k3 SP2 - MSI Installer

Hey Everyone

I have a problem on our Windows Server 2003 Enterprise SP2 Terminal Server
box where the MSI Installer (when installing / uninstalling an app) pauses
for between 20-45 minutes (while using 100% of a single core, this box is a
Dual Socket Dual Core Xeon 3.4ghz). After this delay the system eventually
continues on with the install / uninstall and completes it successfully.

However, just as the installer pauses it logs the following in the event log.

-----

Detection of product '{0D20B6A8-2B82-4376-9876-C3A289C80590}', feature
'AlwaysInstall', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed.
The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does
not exist.

-----

Detection of product '{0D20B6A8-2B82-4376-9876-C3A289C80590}', feature
'AlwaysInstall' failed during request for component
'{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'

-----

Could anyone point me in the right direction of trying to fix this? Its more
of a nuisance than anything, things just take longer. Thanks Everyone,

Adam

Nomad,
Turn on verbose windows installer logging to get a clear picture of what is
happening. You can do that in different ways:
http://support.microsoft.com/kb/223300. You can also just add the /l switch
to the msiexec.
It sounds as though the problem is related to the Installshield Update
Manager so you can try removing that,
http://knowledge.macrovision.com/sel...1006&sliceId=1
Hope that helps.
Anthony,
http://www.airdesk.co.uk



"Nomad" <Nomad@discussions.microsoft.com> wrote in message
news:8A04E21C-1104-4DC8-A97F-DA41494B8169@microsoft.com...
> Hey Everyone
>
> I have a problem on our Windows Server 2003 Enterprise SP2 Terminal Server
> box where the MSI Installer (when installing / uninstalling an app) pauses
> for between 20-45 minutes (while using 100% of a single core, this box is
> a
> Dual Socket Dual Core Xeon 3.4ghz). After this delay the system eventually
> continues on with the install / uninstall and completes it successfully.
>
> However, just as the installer pauses it logs the following in the event
> log.
>
> -----
>
> Detection of product '{0D20B6A8-2B82-4376-9876-C3A289C80590}', feature
> 'AlwaysInstall', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}'
> failed.
> The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\'
> does
> not exist.
>
> -----
>
> Detection of product '{0D20B6A8-2B82-4376-9876-C3A289C80590}', feature
> 'AlwaysInstall' failed during request for component
> '{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'
>
> -----
>
> Could anyone point me in the right direction of trying to fix this? Its
> more
> of a nuisance than anything, things just take longer. Thanks Everyone,
>
> Adam