Jobs hang in print queue win 2003 standard

I have set up Win 2003 standard server as a print server, and one of the
required hotfixes, knowledge base article 934885,
http://support.microsoft.com/kb/934885
is required to prevent the print jobs from hanging up in the queue. I have
tried the work arounds but it requires that you restart the computer, or the
print spooler, every time you print a job. The bottom of the article requires
that I submit a request, to microsoft, for the hotfix (which I have done
twice) and they will respond within 8 business hours. NO REPLY!! How do I
work around this, or obtain the hot fix. Any help is appreciated.


--
Wheels@discussions.microsoft.com

They said 8 business hours, which might mean 9 am PDT + 8 hours rather than
from the moment you submitted the web form. You can also call and open a
support incident, in the past PSS would insist you provide a credit card
when you first call, but then not charge anything because you're asking for
help with a known issue, ymmv.

--
Regards,

Kurt Dillard

Want some good security information? Check out some of my recent work...
• NIST Special Publication 800-28 Version 2, Guidelines on Active Content
and Mobile Code (reviewer):
http://csrc.nist.gov/publications/Pu...00-28_Version2
• Windows Server 2008 Security Resource Kit (coauthor):
http://www.microsoft.com/MSPress/books/11841.aspx
• Windows Server 2008 Security Guide on TechNet (coauthor):
www.microsoft.com/wssg


"Mike S." <Wheels@discussions.microsoft.com> wrote in message
news:C4075596-6CF3-45EC-A037-F806944C9DD0@microsoft.com...
> I have set up Win 2003 standard server as a print server, and one of the
> required hotfixes, knowledge base article 934885,
> http://support.microsoft.com/kb/934885
> is required to prevent the print jobs from hanging up in the queue. I have
> tried the work arounds but it requires that you restart the computer, or
> the
> print spooler, every time you print a job. The bottom of the article
> requires
> that I submit a request, to microsoft, for the hotfix (which I have done
> twice) and they will respond within 8 business hours. NO REPLY!! How do I
> work around this, or obtain the hot fix. Any help is appreciated.
>
>
> --
> Wheels@discussions.microsoft.com

As I am having the same problem too, and I have to restart the print spooler
ervery morning and it is fine for the whole day. Anyway I have tried every
thing from my research you name it including the website you mentioned. And
yesterday I did removed all unnecessary drivers from server properties, see
how I go this time.
My situation:
1X HP 4300N - this one is fine
1X HP 4350dtn - this one is giving me headache.

Cheers



"Mike S." wrote:

> I have set up Win 2003 standard server as a print server, and one of the
> required hotfixes, knowledge base article 934885,
> http://support.microsoft.com/kb/934885
> is required to prevent the print jobs from hanging up in the queue. I have
> tried the work arounds but it requires that you restart the computer, or the
> print spooler, every time you print a job. The bottom of the article requires
> that I submit a request, to microsoft, for the hotfix (which I have done
> twice) and they will respond within 8 business hours. NO REPLY!! How do I
> work around this, or obtain the hot fix. Any help is appreciated.
>
>
> --
> Wheels@discussions.microsoft.com

[darkmallard]

SOLUTION: Turn OFF Bi-Directional on the printer driver properties on the Print Server for that queue. It was just a guess on our part, but it worked.

This happened randomly on a few queues (no idea why) and it works every time.

Good luck, everyone!

-Mike