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Thread: Print Spooler Crashing?

  1. #1
    Linn Kubler Guest

    Print Spooler Crashing?

    Running Windows 2003 Standard Server as a Domain Controller, File Server and
    Print Server. I'm frequently having the spooler service crash and cannot
    figure out why or how to correct it. Oh, running service pack 1.

    In the event log I get the following error message:
    Source: Application Error
    Category: (100)
    Event ID: 1000
    Description: Faulting application spoolsv.exe, version 5.2.3790.1830,
    faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x0003248b.

    All I've found so far on the Internet was a suggestion to delete everything
    in the C:\WINDOWS\system32\spool\PRINTERS directory. Tried that but it
    didn't help.

    Anyone else run into this problem and have a solution that worked? Any help
    is greatly appreciated.

  2. #2
    Thee Chicago Wolf Guest

    Re: Print Spooler Crashing?

    Deleting everything from the \spool folders is not the way to go. Have
    you considered migrating to SP2? A lot of work on the spooler was done
    on SP2.

  3. #3
    Linn Kubler Guest

    Re: Print Spooler Crashing?

    I think I found that in a KB article from Microsoft and there were a handful
    of TMP files there that were almost a year old. It did seem to stabalize
    the system for a while, almost a week.

    No, I hadn't thought of SP2. Do I have to apply it to all my DC's or is it
    Ok for one of them to be a sp level ahead?

  4. #4
    Thee Chicago Wolf Guest

    Re: Print Spooler Crashing?

    Take a peek at this KB as well: http://support.microsoft.com/kb/947477

    One other thing you might want to try is to set the Print Processor to
    WinPrint if HP hijacked it and is using its own (HPZxxxx or some such
    cryptic name).

    You should definitely read what's in the Known Issues for SP2 KB
    article first: http://support.microsoft.com/kb/945977 We've had great
    luck with it thus far and any issues post SP2 were resolved with a
    couple of hotfixes.

    I don't see a problem in just using it on your Print Server as not a
    whole lot has changed. It didn't break anything like SP1 did, at least
    not for us. We had some initial problems with our print server when we
    migrated to SP2 in August 07 but the problems were resolved with some
    post-SP2 hotfixes (see below).

    I must tell you one thing: Do ANYTHING you can to avoid putting .NET
    Framework 3.0 on the print server. .NET 3.0 replaces (a.k.a. breaks)
    some of the unidrv files and causes wacky problems with printing
    multiple copies and such.

    IF you do go the route of SP2, some patches you should have on hand
    and install after SP2 that will resolve oddball gremlins and such:

    1. http://support.microsoft.com/kb/934885 (fixed about 90% of our odd
    errors, stuck jobs, error printing, etc.).
    2. http://support.microsoft.com/kb/946198 (was fixed before SP2, the
    fix wasn't carried over to SP2, this bring it up to date, a *must*l if
    you use SMTP for monitoring queues (who doesn't).
    3. http://support.microsoft.com/kb/944203 (this patch is supposed to
    resolve the problem for people that have .NET 3.0 on a machines
    (client or server), hasn't fixed the issue but a noteworthy hotfix in
    any case).
    4. http://support.microsoft.com/kb/937193 (of note for those with
    short printer names. Seemed to have some positive effect on issue #3
    but did not completely resolve it).
    5. http://support.microsoft.com/kb/937193 (Haven't needed to use this
    patch yet but am about to upgrade printer driver on my own printer
    server so I will know then).

    Hope some of this info helps.

  5. #5
    Hank Arnold (MVP) Guest

    Re: Print Spooler Crashing?

    99% of the time, it is due to a faulty print driver. I would try and get
    the latest Printer drivers and update them. If no good, try using
    generic drivers.

    If you are running Terminal Services (hope not, since it's a DC), then
    you must make sure that the print drivers you use are TS compatible.

  6. #6
    Linn Kubler Guest

    Re: Print Spooler Crashing?

    Thanks for the detailed response Wolf. I applied sp2 but it didn't fix the
    problem. None of the other fixes you mentioned seem to be related though.
    I'll take a look at Hanks response and see if that helps.

  7. #7
    Thee Chicago Wolf Guest

    Re: Print Spooler Crashing?

    No problem. Sorry it didn't fix you issue. Hopefully an driver update
    per Hank's suggestion will help out. Let the group know if it helped
    as I'd be interested to find out myself.

  8. #8
    Linn Kubler Guest

    Re: Print Spooler Crashing?

    This is going to be a pain, I've got 20 printers installed on this server.
    Any way to help narrow it down? Is it possible a printer that is not being
    used could be the issue? I recenly installed a new printer on this server
    but we haven't rolled it out to anyone yet.

  9. #9
    Join Date
    Sep 2008
    Posts
    1
    Fixed!
    I have a Windows 2003 R2 VM running on VirtualCenter 2.5 with over 120 printer queues; lexmark and canon printers.

    My spooler every few days would spike to 100%. I enabled logging and noticed the canon printers were printing but the lexmarks would not. I would stop and start the spooler and it would spike at 100%. I would clear the spooler directory and even replaced the localspl.dll but no good. If i rebooted the server printing would work again. That solution to reboot the server was not viable as this server is also our company's file server.
    Anyway...i removed the lexmark enhanced communications software (lexmark enhanced tcp/ip port monitor) and restarted the spooler services and all ok. thanks. no problems ever since.

  10. #10
    Join Date
    Aug 2010
    Posts
    3

    Re: Print Spooler Crashing?

    Install same drivers on server and clinet
    make script to reset print spooler service
    or you can try TSPrint from Terminal Server Printing

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