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Thread: Spooler crashes

  1. #1
    Malik Guest

    Spooler crashes

    Hello

    Here it looks like the hpzui4wm.dll is either is causing the crash or
    something else it the culprit.

    Today morning at 9:02 AM Spooler crashed and generated the dump as follows,
    Event Type: Error
    Event Source: Service Control Manager
    Event Category:None
    Event ID: 7031
    Date: 10/15/2007
    Time: 9:02:34 AM
    User: N/A
    Computer:
    Description:The Print Spooler service terminated unexpectedly. It has done
    this 1 time(s). The following corrective action will be taken in 0
    milliseconds: No action.

    Dump Location: C:\Documents and Settings\All Users\Documents\DrWatson

    Workaround: Start/Restart the Print Spooler Service

    Recommendations: Remove 3rd party print processors / Monitors

    http://support.microsoft.com/kb/260142
    http://support.microsoft.com/kb/246838

    Analysis Summary

    Type Description Recommendation
    Error WARNING - DebugDiag was not able to locate debug symbols for
    hpzui4wm.dll, so the information below may be incomplete.

    In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0 in
    C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard
    Corporation has caused an access violation exception (0xC0000005) when trying
    to read from memory location 0x0f768238 on thread 93

    Please follow up with the vendor Hewlett-Packard Corporation for
    C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll


    Faulting Thread

    Faulting Module Information

    Report for user.dmp
    Type of Analysis Performed Crash Analysis
    Machine Name
    Operating System Windows 2000
    Number Of Processors 4
    Process ID 388172
    Process Image C:\WINNT\system32\spoolsv.exe


    Thread 93 - System ID 507544

    Function Source
    hpzui4wm!DllGetClassObject+1af2c0
    hpzui4wm!DllGetClassObject+f78
    PS5UI!Ordinal283+3445
    PS5UI!DrvPopulateFilterServices+3850d
    PS5UI!DrvPopulateFilterServices+386ec
    PS5UI!DrvPopulateFilterServices+38c6a
    PS5UI!DrvPopulateFilterServices+38cc4
    PS5UI!Ordinal270+229
    PS5UI!Ordinal270+4ac
    PS5UI!DrvQueryJobAttributes+60
    SPOOLSS!GetJobAttributes+6c
    hpzpp4wm!EnumPrintProcessorDatatypesW+9566
    hpzpp4wm!EnumPrintProcessorDatatypesW+f4e
    hpzpp4wm!PrintDocumentOnPrintProcessor+6d
    localspl!SplCloseSpooler+1e1d
    localspl!SplCloseSpooler+193c
    KERNEL32!BaseThreadStart+52

    HPZUI4WM!DLL

    In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0 in
    C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard
    Corporation has caused an access violation exception (0xC0000005) when trying
    to read from memory location 0x0f768238 on thread 93

    Module Information
    Image Name: C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll Symbol
    Type: Export
    Base address: 0x4f480000 Time Stamp: Tue Feb 13 22:52:09 2007
    Checksum: 0x0032320b Comments:
    COM DLL: True Company Name: Hewlett-Packard Corporation
    ISAPIExtension: False File Description:
    ISAPIFilter: False File Version: 61.063.461.42
    Managed DLL: False Internal Name:
    VB DLL: False Legal Copyright: © 1996-2006 Hewlett-Packard Co.
    Loaded Image Name: hpzui4wm.dll Legal Trademarks:
    Mapped Image Name: Original filename:
    Module name: hpzui4wm Private Build:
    Single Threaded: False Product Name: HP UI
    Module Size: 3,228.00 KBytes Product Version: 61.063.461.42
    Symbol File Name: hpzui4wm.dll

  2. #2
    Jabez Gan [MVP] Guest

    Re: Spooler crashes

    Have you tried obtaining and instaling the latest printer driver?

    --
    Jabez Gan
    Microsoft MVP: Windows Server - File Storage
    "Malik" <Malik@discussions.microsoft.com> wrote in message
    news:B86408FD-7748-4C49-AEE2-1B77B9873F31@microsoft.com...
    > Hello
    >
    > Here it looks like the hpzui4wm.dll is either is causing the crash or
    > something else it the culprit.
    >
    > Today morning at 9:02 AM Spooler crashed and generated the dump as
    > follows,
    > Event Type: Error
    > Event Source: Service Control Manager
    > Event Category:None
    > Event ID: 7031
    > Date: 10/15/2007
    > Time: 9:02:34 AM
    > User: N/A
    > Computer:
    > Description:The Print Spooler service terminated unexpectedly. It has
    > done
    > this 1 time(s). The following corrective action will be taken in 0
    > milliseconds: No action.
    >
    > Dump Location: C:\Documents and Settings\All Users\Documents\DrWatson
    >
    > Workaround: Start/Restart the Print Spooler Service
    >
    > Recommendations: Remove 3rd party print processors / Monitors
    >
    > http://support.microsoft.com/kb/260142
    > http://support.microsoft.com/kb/246838
    >
    > Analysis Summary
    >
    > Type Description Recommendation
    > Error WARNING - DebugDiag was not able to locate debug symbols for
    > hpzui4wm.dll, so the information below may be incomplete.
    >
    > In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0
    > in
    > C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard
    > Corporation has caused an access violation exception (0xC0000005) when
    > trying
    > to read from memory location 0x0f768238 on thread 93
    >
    > Please follow up with the vendor Hewlett-Packard Corporation for
    > C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll
    >
    >
    > Faulting Thread
    >
    > Faulting Module Information
    >
    > Report for user.dmp
    > Type of Analysis Performed Crash Analysis
    > Machine Name
    > Operating System Windows 2000
    > Number Of Processors 4
    > Process ID 388172
    > Process Image C:\WINNT\system32\spoolsv.exe
    >
    >
    > Thread 93 - System ID 507544
    >
    > Function Source
    > hpzui4wm!DllGetClassObject+1af2c0
    > hpzui4wm!DllGetClassObject+f78
    > PS5UI!Ordinal283+3445
    > PS5UI!DrvPopulateFilterServices+3850d
    > PS5UI!DrvPopulateFilterServices+386ec
    > PS5UI!DrvPopulateFilterServices+38c6a
    > PS5UI!DrvPopulateFilterServices+38cc4
    > PS5UI!Ordinal270+229
    > PS5UI!Ordinal270+4ac
    > PS5UI!DrvQueryJobAttributes+60
    > SPOOLSS!GetJobAttributes+6c
    > hpzpp4wm!EnumPrintProcessorDatatypesW+9566
    > hpzpp4wm!EnumPrintProcessorDatatypesW+f4e
    > hpzpp4wm!PrintDocumentOnPrintProcessor+6d
    > localspl!SplCloseSpooler+1e1d
    > localspl!SplCloseSpooler+193c
    > KERNEL32!BaseThreadStart+52
    >
    > HPZUI4WM!DLL
    >
    > In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0
    > in
    > C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard
    > Corporation has caused an access violation exception (0xC0000005) when
    > trying
    > to read from memory location 0x0f768238 on thread 93
    >
    > Module Information
    > Image Name: C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll Symbol
    > Type: Export
    > Base address: 0x4f480000 Time Stamp: Tue Feb 13 22:52:09 2007
    > Checksum: 0x0032320b Comments:
    > COM DLL: True Company Name: Hewlett-Packard Corporation
    > ISAPIExtension: False File Description:
    > ISAPIFilter: False File Version: 61.063.461.42
    > Managed DLL: False Internal Name:
    > VB DLL: False Legal Copyright: © 1996-2006 Hewlett-Packard Co.
    > Loaded Image Name: hpzui4wm.dll Legal Trademarks:
    > Mapped Image Name: Original filename:
    > Module name: hpzui4wm Private Build:
    > Single Threaded: False Product Name: HP UI
    > Module Size: 3,228.00 KBytes Product Version: 61.063.461.42
    > Symbol File Name: hpzui4wm.dll



  3. #3
    Malik Guest

    Re: Spooler crashes

    Hi Jabez Gan

    Thanks for the response, i have tried updating the relevant print drivers
    with no luck as the spooler still keeps crashing and the only workaround is
    to restart the spooler service, this is windows 2000 sp4 box.

    Thanks...
    Malik
    Singapore.


  4. #4
    Jabez Gan [MVP] Guest

    Re: Spooler crashes

    Hey Malik,

    Have you tried contacting the vendor of the printer (HP) regarding this
    issue?

    Greetings from your neighbour, Malaysia ;)

    --
    Jabez Gan
    Microsoft MVP: Windows Server - File Storage
    "Malik" <Malik@discussions.microsoft.com> wrote in message
    news:7319192E-9ACC-4012-B38B-B1C9E9D74DED@microsoft.com...
    > Hi Jabez Gan
    >
    > Thanks for the response, i have tried updating the relevant print drivers
    > with no luck as the spooler still keeps crashing and the only workaround
    > is
    > to restart the spooler service, this is windows 2000 sp4 box.
    >
    > Thanks...
    > Malik
    > Singapore.
    >



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