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Spooler crashes

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  #1  
Old 29-10-2007
Malik
 
Posts: n/a
Spooler crashes

Hello

Here it looks like the hpzui4wm.dll is either is causing the crash or
something else it the culprit.

Today morning at 9:02 AM Spooler crashed and generated the dump as follows,
Event Type: Error
Event Source: Service Control Manager
Event Category:None
Event ID: 7031
Date: 10/15/2007
Time: 9:02:34 AM
User: N/A
Computer:
Description:The Print Spooler service terminated unexpectedly. It has done
this 1 time(s). The following corrective action will be taken in 0
milliseconds: No action.

Dump Location: C:\Documents and Settings\All Users\Documents\DrWatson

Workaround: Start/Restart the Print Spooler Service

Recommendations: Remove 3rd party print processors / Monitors

http://support.microsoft.com/kb/260142
http://support.microsoft.com/kb/246838

Analysis Summary

Type Description Recommendation
Error WARNING - DebugDiag was not able to locate debug symbols for
hpzui4wm.dll, so the information below may be incomplete.

In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0 in
C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard
Corporation has caused an access violation exception (0xC0000005) when trying
to read from memory location 0x0f768238 on thread 93

Please follow up with the vendor Hewlett-Packard Corporation for
C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll


Faulting Thread

Faulting Module Information

Report for user.dmp
Type of Analysis Performed Crash Analysis
Machine Name
Operating System Windows 2000
Number Of Processors 4
Process ID 388172
Process Image C:\WINNT\system32\spoolsv.exe


Thread 93 - System ID 507544

Function Source
hpzui4wm!DllGetClassObject+1af2c0
hpzui4wm!DllGetClassObject+f78
PS5UI!Ordinal283+3445
PS5UI!DrvPopulateFilterServices+3850d
PS5UI!DrvPopulateFilterServices+386ec
PS5UI!DrvPopulateFilterServices+38c6a
PS5UI!DrvPopulateFilterServices+38cc4
PS5UI!Ordinal270+229
PS5UI!Ordinal270+4ac
PS5UI!DrvQueryJobAttributes+60
SPOOLSS!GetJobAttributes+6c
hpzpp4wm!EnumPrintProcessorDatatypesW+9566
hpzpp4wm!EnumPrintProcessorDatatypesW+f4e
hpzpp4wm!PrintDocumentOnPrintProcessor+6d
localspl!SplCloseSpooler+1e1d
localspl!SplCloseSpooler+193c
KERNEL32!BaseThreadStart+52

HPZUI4WM!DLL

In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0 in
C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard
Corporation has caused an access violation exception (0xC0000005) when trying
to read from memory location 0x0f768238 on thread 93

Module Information
Image Name: C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll Symbol
Type: Export
Base address: 0x4f480000 Time Stamp: Tue Feb 13 22:52:09 2007
Checksum: 0x0032320b Comments:
COM DLL: True Company Name: Hewlett-Packard Corporation
ISAPIExtension: False File Description:
ISAPIFilter: False File Version: 61.063.461.42
Managed DLL: False Internal Name:
VB DLL: False Legal Copyright: 1996-2006 Hewlett-Packard Co.
Loaded Image Name: hpzui4wm.dll Legal Trademarks:
Mapped Image Name: Original filename:
Module name: hpzui4wm Private Build:
Single Threaded: False Product Name: HP UI
Module Size: 3,228.00 KBytes Product Version: 61.063.461.42
Symbol File Name: hpzui4wm.dll

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  #2  
Old 29-10-2007
Jabez Gan [MVP]
 
Posts: n/a
Re: Spooler crashes

Have you tried obtaining and instaling the latest printer driver?

--
Jabez Gan
Microsoft MVP: Windows Server - File Storage
"Malik" <Malik@discussions.microsoft.com> wrote in message
news:B86408FD-7748-4C49-AEE2-1B77B9873F31@microsoft.com...
> Hello
>
> Here it looks like the hpzui4wm.dll is either is causing the crash or
> something else it the culprit.
>
> Today morning at 9:02 AM Spooler crashed and generated the dump as
> follows,
> Event Type: Error
> Event Source: Service Control Manager
> Event Category:None
> Event ID: 7031
> Date: 10/15/2007
> Time: 9:02:34 AM
> User: N/A
> Computer:
> Description:The Print Spooler service terminated unexpectedly. It has
> done
> this 1 time(s). The following corrective action will be taken in 0
> milliseconds: No action.
>
> Dump Location: C:\Documents and Settings\All Users\Documents\DrWatson
>
> Workaround: Start/Restart the Print Spooler Service
>
> Recommendations: Remove 3rd party print processors / Monitors
>
> http://support.microsoft.com/kb/260142
> http://support.microsoft.com/kb/246838
>
> Analysis Summary
>
> Type Description Recommendation
> Error WARNING - DebugDiag was not able to locate debug symbols for
> hpzui4wm.dll, so the information below may be incomplete.
>
> In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0
> in
> C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard
> Corporation has caused an access violation exception (0xC0000005) when
> trying
> to read from memory location 0x0f768238 on thread 93
>
> Please follow up with the vendor Hewlett-Packard Corporation for
> C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll
>
>
> Faulting Thread
>
> Faulting Module Information
>
> Report for user.dmp
> Type of Analysis Performed Crash Analysis
> Machine Name
> Operating System Windows 2000
> Number Of Processors 4
> Process ID 388172
> Process Image C:\WINNT\system32\spoolsv.exe
>
>
> Thread 93 - System ID 507544
>
> Function Source
> hpzui4wm!DllGetClassObject+1af2c0
> hpzui4wm!DllGetClassObject+f78
> PS5UI!Ordinal283+3445
> PS5UI!DrvPopulateFilterServices+3850d
> PS5UI!DrvPopulateFilterServices+386ec
> PS5UI!DrvPopulateFilterServices+38c6a
> PS5UI!DrvPopulateFilterServices+38cc4
> PS5UI!Ordinal270+229
> PS5UI!Ordinal270+4ac
> PS5UI!DrvQueryJobAttributes+60
> SPOOLSS!GetJobAttributes+6c
> hpzpp4wm!EnumPrintProcessorDatatypesW+9566
> hpzpp4wm!EnumPrintProcessorDatatypesW+f4e
> hpzpp4wm!PrintDocumentOnPrintProcessor+6d
> localspl!SplCloseSpooler+1e1d
> localspl!SplCloseSpooler+193c
> KERNEL32!BaseThreadStart+52
>
> HPZUI4WM!DLL
>
> In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0
> in
> C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard
> Corporation has caused an access violation exception (0xC0000005) when
> trying
> to read from memory location 0x0f768238 on thread 93
>
> Module Information
> Image Name: C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll Symbol
> Type: Export
> Base address: 0x4f480000 Time Stamp: Tue Feb 13 22:52:09 2007
> Checksum: 0x0032320b Comments:
> COM DLL: True Company Name: Hewlett-Packard Corporation
> ISAPIExtension: False File Description:
> ISAPIFilter: False File Version: 61.063.461.42
> Managed DLL: False Internal Name:
> VB DLL: False Legal Copyright: 1996-2006 Hewlett-Packard Co.
> Loaded Image Name: hpzui4wm.dll Legal Trademarks:
> Mapped Image Name: Original filename:
> Module name: hpzui4wm Private Build:
> Single Threaded: False Product Name: HP UI
> Module Size: 3,228.00 KBytes Product Version: 61.063.461.42
> Symbol File Name: hpzui4wm.dll


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  #3  
Old 30-10-2007
Malik
 
Posts: n/a
Re: Spooler crashes

Hi Jabez Gan

Thanks for the response, i have tried updating the relevant print drivers
with no luck as the spooler still keeps crashing and the only workaround is
to restart the spooler service, this is windows 2000 sp4 box.

Thanks...
Malik
Singapore.

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  #4  
Old 01-11-2007
Jabez Gan [MVP]
 
Posts: n/a
Re: Spooler crashes

Hey Malik,

Have you tried contacting the vendor of the printer (HP) regarding this
issue?

Greetings from your neighbour, Malaysia ;)

--
Jabez Gan
Microsoft MVP: Windows Server - File Storage
"Malik" <Malik@discussions.microsoft.com> wrote in message
news:7319192E-9ACC-4012-B38B-B1C9E9D74DED@microsoft.com...
> Hi Jabez Gan
>
> Thanks for the response, i have tried updating the relevant print drivers
> with no luck as the spooler still keeps crashing and the only workaround
> is
> to restart the spooler service, this is windows 2000 sp4 box.
>
> Thanks...
> Malik
> Singapore.
>


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