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Service stuck in "Stopping" state

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Old 18-09-2007
Joe Murphy
Posts: n/a
Service stuck in "Stopping" state

My BackupExec service is stuck in the "Stopping" state and it is just barely
getting close enough to stopping and then it dies with a 1053 error "Error
1053: The service did not respond to the start or control request in a
timely fashion"

I added the registry key to increase the timeout to 120 seconds based on
this link:

It requires a reboot to take effect and I really cannot take down this
server during the day.

Is there a workaround to apply this setting or otherwise get this service
into the "Started" state

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Old 18-09-2007
Floris van Haaster
Posts: n/a
Re: Service stuck in "Stopping" state

With Process Explorer
you can kill every process even when it's stuck in "stopping" state.

This way you can kill and start the service/process without rebooting your
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Old 18-09-2007
Pegasus \(MVP\)
Posts: n/a
I've had ProcessExplorer for quite some time but was not
aware of this facility. Nice tip coming from Holland!


Cool utility, but when I right click beserver.exe and choose Kill Process I
get "Error terminating process. Access is denied."

Anything else?
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Old 19-09-2007
Floris van Haaster
Posts: n/a
Re: Service stuck in "Stopping" state

That's strange... I only get that error on windows services needed for the
computer to keep running...

What you can try is:

Go to the task manager / processes tab, and add the column (view/select
columns) PID.

Then run in dos prompt: taskkill /PID PID /F
replace the second PID with the PID ID like: taskkill /PID 1511 /F
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Old 14-05-2012
Join Date: Jan 2006
Posts: 605
Re: Service stuck in "Stopping" state

This problem can be solved by downloading a utility to help system administrators diagnose and repair problems with the WMI service. What WMIDiag.vbs does is that it is a VBScript script designed to help you ascertain the current state of the WMI service on a computer. The download package includes the utility itself, a ReadMe file that discusses how the tool works (and how to best use it), and sample spreadsheets that provide information about the default WMI configuration on various versions of the Microsoft Windows operating system. One can easily download it from the microsoft website.
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