STATUS_OBJECT_NAME_NOT_FOUND - slow network

[Technical]

When openning files from a Windows client, especially Win XP over --
accessing a file or directory from a Windows share can be very slow.
Sometimes it opens quickly -- sometimes slowly. When it opens slowly you get
a MRxSmb Event ID 3019 error in the event log and if you are using a packet
sniffer you see a lot of STATUS_OBJECT_NAME_NOT_FOUND messages. Over a WAN
this can become quite noticable. The errors are just like you see in
Microsoft article 265396 except the servers are Win2003 and the PCs are XP.
We have also tried the registry changes listed in MS article 829700..

If you access the files using ftp (with ftp client-not windows), there are
no problems, only when using windows explorer.

Internet browsing is not a problem either, it only seems to be a problem
with smb traffic.

Any ideas??
Steven

[Vincent Xu [MSFT]]

Hi,

First, I must say this issue is a performance issue and it happesn
intermittently.Therefore, the troubshooting process may be troublesome and
time consuming. However, please rest assured that I'll try my best.

Regarding the error ID 3019, based on the Microsoft Knowledge Base article
Q315244, this behavior can occur when NetBIOS over TCP/IP (NetBT) attempts
to query the destination device (in this case, the loopback adapter) for
network speed, but the loopback adapter does not handle speed negotiation,
therefore, it cannot negotiate the speed. This log can be logged when the
first time that you use a local network share after your computer is
automatically disconnected from the mapped drive by using the
autodisconnect feature. Therefore, please check if you enabled the auto
disconnecti feature.

To turn off the autodisconnect feature, open a command prompt, type the
following line, and then press ENTER:
net config server /autodisconnect:-1

Reference:
Mapped Drive Connection to Network Share May Be Lost
http://support.microsoft.com/?id=297684

Error Message: The Redirector Failed to Determine the Connection Type
http://support.microsoft.com/?id=315244

Also you can try following suggestions to narrow down this issue:

Suggestion 1:
====================
Create another new user profile to test
1. Log on as the Administrator or as a user with administrator credentials.
2. Click Start, and then click Control Panel.
3. Click User Accounts.
4. Click the Advanced tab, and then click Advanced.
5. In the left pane, click the Users folder.
6. On the Action menu, click New User.
7. Enter the appropriate user information, and then click Create.
8. Logon with the new user account to see if the issue occurs in the user
profile.

Suggestion 2:
====================
We may start the problematic computer in safe mode to see if this issue
occurs.The steps to boot into safe mode are as below:

Safe Mode loads a minimally protected-mode configuration, disabling Windows
device drivers and using the standard VGA display adapter.

1. Restart the computer.
2. Keep pressing F8 key until the Windows Startup menu appears.
3. Choose the Safe Mode with Network, and press Enter.

Note: Some third party applications and some hardware device cannot be used
during Safe Mode. You will temporarily be unable to connect to the Internet
temporarily while in Safe Mode.

If this issue disappears in safe mode, I suspect that it is related to some
third-party services or programs. We may use Clean Boot to eliminate third
party interference. To boot into Clean Boot environment:

1. Click Start, click Run, type "msconfig" (without the quotation marks) in
the Open box, and then click OK.
2. In the Startup tab, click the "Disable All" button.
3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button.
4. Click OK and restart your computer.

310560: How to troubleshoot by using the System Configuration utility in
Windows XP
http://support.microsoft.com/kb/310560

Suggestion 3:
=========================
Mostly, it can be a connectivity issue, if possible, I'd like to suggest
replace a new NIC to see the results.

Hope this helps.


Best regards,

Vincent Xu
Microsoft Online Partner Support

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--------------------
>>Thread-Topic: STATUS_OBJECT_NAME_NOT_FOUND - slow network
>>thread-index: AcZ5EtV0fNcrmL7RSBmb8rtazf5OJQ==
>>X-WBNR-Posting-Host: 63.163.160.20
>>From: =?Utf-8?B?VGVjaG5pY2Fs?= <[email protected]>
>>Subject: STATUS_OBJECT_NAME_NOT_FOUND - slow network
>>Date: Tue, 16 May 2006 11:02:02 -0700
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>>X-Tomcat-NG: microsoft.public.windows.server.networking
>>
>>When openning files from a Windows client, especially Win XP over --
>>accessing a file or directory from a Windows share can be very slow.
>>Sometimes it opens quickly -- sometimes slowly. When it opens slowly you
get
>>a MRxSmb Event ID 3019 error in the event log and if you are using a
packet
>>sniffer you see a lot of STATUS_OBJECT_NAME_NOT_FOUND messages. Over a
WAN
>>this can become quite noticable. The errors are just like you see in
>>Microsoft article 265396 except the servers are Win2003 and the PCs are
XP.
>>We have also tried the registry changes listed in MS article 829700..
>>
>>If you access the files using ftp (with ftp client-not windows), there
are
>>no problems, only when using windows explorer.
>>
>>Internet browsing is not a problem either, it only seems to be a problem
>>with smb traffic.
>>
>>Any ideas??
>>Steven
>>

[Stuart]

Hi

I am experiancing the same issue

Did you get an answer?

Please let me know!

Cheers

Stu

[Technical]

Yes I found the answer and it is related to QOS running on Cisco 3560 and
3750 switches (only those 2 models). If you have these then you need to
upgrade to the latest IOS. Bet you never heard that before.

Steven


"Stuart" wrote:

>
> Hi
>
> I am experiancing the same issue
>
> Did you get an answer?
>
> Please let me know!
>
> Cheers
>
> Stu
>
>
> --
> Stuart
> ------------------------------------------------------------------------
> Stuart's Profile: http://forums.techarena.in/member.php?userid=16521
> View this thread: http://forums.techarena.in/showthread.php?t=513014
>
> www.techarena.in
>
>

[breakh]

Hi,

Can you explain this issue?
I have a problem with symantec client security installed on pc winXP, and after run strace on the file exe (the file exe and others files dlls : on another pc-server nt 40)... obtain STATUS_OBJECT_NAME_NOT_FOUND...

TIA.

[arunb]

Steven,
We are experiencing the same issues and we have Cisco 3750s but we do not have QOS enabled on them. Did you have QOS enabled in your environment? Also, what version of IOS did you upgrade to?

TIA
Arun

[James.Brown]

On 5 Jun, 19:20, arunb <[email protected]> wrote:
> Steven,
> We are experiencing the same issues and we have Cisco 3750s but we do
> not have QOS enabled on them. Did you have QOS enabled in your
> environment? Also, what version of IOS did you upgrade to?
>
> TIA
> Arun
>
> --
> arunb
> ------------------------------------------------------------------------
> arunb's Profile:http://forums.techarena.in/member.php?userid=26410
> View this thread:http://forums.techarena.in/showthread.php?t=513014
>
> http://forums.techarena.in

Same error in the packet traces here too. We have Cat 3560s running
IOS 12.2 with QOS. This is the only thread I can find mentioning the
problem. Any info would be much appreciated.

James.