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Thread: Server 2008 - Event 12293 (Software Licensing Service) Application Error

  1. #1
    Steve Guest

    Server 2008 - Event 12293 (Software Licensing Service) Application Error

    Hi,

    We have (4) 2008 64-bit Servers. Out of the 4, 2 of them are generating
    Event 12293.

    Type: Error
    Source: Software Licensing Service
    Event ID: 12293
    Event Time: 4/13/2009 5:37:58 PM
    User: n/a
    Computer: Backup.domain.int
    Description:
    Event message could not be found, but contained these strings:
    hr=0x80072338, domain.int

    Running slui.exe 0x2a 0x80072338 generates the following Windows Activation
    Error...

    DNS signature failed to verify.

    From what reading I have done this seems to be related to KMS which we have
    not setup and are not using at this moment in time. All servers are being
    activated using MAK.

    Any suggestions on how to resolve this error? I'm tempted to disable the
    Software Licensing Services (SLsvc.exe) but I don't know what other effects
    that could cause.

    Any information would be appreciated.

    Thank you!



  2. #2
    Darrell Gorter[MSFT] Guest

    RE: Server 2008 - Event 12293 (Software Licensing Service) Application Error

    Hello Steve,
    typically we see that error code when the KMS host machine attempts to
    register itself with the DNS server machines.
    Open an elevated CMD prompt.
    Run slmgr /dlv
    What is on the description line of the machines generating these messages?
    Thanks,
    Darrell Gorter[MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights
    --------------------
    > From: "Steve" <steve@steve>
    > Subject: Server 2008 - Event 12293 (Software Licensing Service)

    Application Error
    > Date: Tue, 14 Apr 2009 07:25:47 -0700
    > Lines: 33
    > X-Priority: 3
    > X-MSMail-Priority: Normal
    > X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    > X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3350
    > X-RFC2646: Format=Flowed; Original
    > Message-ID: <uBdyozQvJHA.5836@TK2MSFTNGP06.phx.gbl>
    > Newsgroups: microsoft.public.windows.server.general
    > NNTP-Posting-Host: 206-169-59-34.static.twtelecom.net 206.169.59.34
    > Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
    > Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.general:54959
    > X-Tomcat-NG: microsoft.public.windows.server.general
    >
    > Hi,
    >
    > We have (4) 2008 64-bit Servers. Out of the 4, 2 of them are generating
    > Event 12293.
    >
    > Type: Error
    > Source: Software Licensing Service
    > Event ID: 12293
    > Event Time: 4/13/2009 5:37:58 PM
    > User: n/a
    > Computer: Backup.domain.int
    > Description:
    > Event message could not be found, but contained these strings:
    > hr=0x80072338, domain.int
    >
    > Running slui.exe 0x2a 0x80072338 generates the following Windows

    Activation
    > Error...
    >
    > DNS signature failed to verify.
    >
    > From what reading I have done this seems to be related to KMS which we

    have
    > not setup and are not using at this moment in time. All servers are being
    > activated using MAK.
    >
    > Any suggestions on how to resolve this error? I'm tempted to disable the
    > Software Licensing Services (SLsvc.exe) but I don't know what other

    effects
    > that could cause.
    >
    > Any information would be appreciated.
    >
    > Thank you!
    >
    >
    >



  3. #3
    Steve Guest

    Re: Server 2008 - Event 12293 (Software Licensing Service) Application Error

    Hi Darrell!

    I ran the command on all of our 2008 servers and the message is the same...

    Description: Windows Operating System - Windows Server(R), VOLUME_KMS_B
    channel

    Steve


    ""Darrell Gorter[MSFT]"" <Darrellg@online.microsoft.com> wrote in message
    news:KjT%23CrSvJHA.5104@TK2MSFTNGHUB02.phx.gbl...
    > Hello Steve,
    > typically we see that error code when the KMS host machine attempts to
    > register itself with the DNS server machines.
    > Open an elevated CMD prompt.
    > Run slmgr /dlv
    > What is on the description line of the machines generating these messages?
    > Thanks,
    > Darrell Gorter[MSFT]
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights
    > --------------------
    >> From: "Steve" <steve@steve>
    >> Subject: Server 2008 - Event 12293 (Software Licensing Service)

    > Application Error
    >> Date: Tue, 14 Apr 2009 07:25:47 -0700
    >> Lines: 33
    >> X-Priority: 3
    >> X-MSMail-Priority: Normal
    >> X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    >> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3350
    >> X-RFC2646: Format=Flowed; Original
    >> Message-ID: <uBdyozQvJHA.5836@TK2MSFTNGP06.phx.gbl>
    >> Newsgroups: microsoft.public.windows.server.general
    >> NNTP-Posting-Host: 206-169-59-34.static.twtelecom.net 206.169.59.34
    >> Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
    >> Xref: TK2MSFTNGHUB02.phx.gbl
    >> microsoft.public.windows.server.general:54959
    >> X-Tomcat-NG: microsoft.public.windows.server.general
    >>
    >> Hi,
    >>
    >> We have (4) 2008 64-bit Servers. Out of the 4, 2 of them are generating
    >> Event 12293.
    >>
    >> Type: Error
    >> Source: Software Licensing Service
    >> Event ID: 12293
    >> Event Time: 4/13/2009 5:37:58 PM
    >> User: n/a
    >> Computer: Backup.domain.int
    >> Description:
    >> Event message could not be found, but contained these strings:
    >> hr=0x80072338, domain.int
    >>
    >> Running slui.exe 0x2a 0x80072338 generates the following Windows

    > Activation
    >> Error...
    >>
    >> DNS signature failed to verify.
    >>
    >> From what reading I have done this seems to be related to KMS which we

    > have
    >> not setup and are not using at this moment in time. All servers are being
    >> activated using MAK.
    >>
    >> Any suggestions on how to resolve this error? I'm tempted to disable the
    >> Software Licensing Services (SLsvc.exe) but I don't know what other

    > effects
    >> that could cause.
    >>
    >> Any information would be appreciated.
    >>
    >> Thank you!
    >>
    >>
    >>

    >




  4. #4
    Darrell Gorter[MSFT] Guest

    Re: Server 2008 - Event 12293 (Software Licensing Service) Application Error

    Hello Steve,
    All four of those machines were activated using the KMS host key not the
    MAK key.
    That is why they are all trying to register with DNS, thus the event ID

    | >Description: Windows Operating System - Windows Server(R), VOLUME_KMS_B
    channel
    Should be if you were using MAK keys:
    Description: Windows Operating System - Windows Server(R), VOLUME_MAK_B
    channel

    You should change the Product key to the MAK key and activate those
    machines.

    Thanks,
    Darrell Gorter[MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights
    --------------------
    | >From: "Steve" <steve@.net>
    | >References: <uBdyozQvJHA.5836@TK2MSFTNGP06.phx.gbl>
    <KjT#CrSvJHA.5104@TK2MSFTNGHUB02.phx.gbl>
    | >Subject: Re: Server 2008 - Event 12293 (Software Licensing Service)
    Application Error
    | >Date: Tue, 14 Apr 2009 15:45:09 -0700
    | >Lines: 81
    | >X-Priority: 3
    | >X-MSMail-Priority: Normal
    | >X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    | >X-RFC2646: Format=Flowed; Original
    | >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3350
    | >Message-ID: <usnMsKVvJHA.4452@TK2MSFTNGP04.phx.gbl>
    | >Newsgroups: microsoft.public.windows.server.general
    | >NNTP-Posting-Host: 206-169-59-34.static.twtelecom.net 206.169.59.34
    | >Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
    | >Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.server.general:55002
    | >X-Tomcat-NG: microsoft.public.windows.server.general
    | >
    | >Hi Darrell!
    | >
    | >I ran the command on all of our 2008 servers and the message is the
    same...
    | >
    | >Description: Windows Operating System - Windows Server(R), VOLUME_KMS_B
    | >channel
    | >
    | >Steve
    | >
    | >
    | >""Darrell Gorter[MSFT]"" <Darrellg@online.microsoft.com> wrote in
    message
    | >news:KjT%23CrSvJHA.5104@TK2MSFTNGHUB02.phx.gbl...
    | >> Hello Steve,
    | >> typically we see that error code when the KMS host machine attempts to
    | >> register itself with the DNS server machines.
    | >> Open an elevated CMD prompt.
    | >> Run slmgr /dlv
    | >> What is on the description line of the machines generating these
    messages?
    | >> Thanks,
    | >> Darrell Gorter[MSFT]
    | >>
    | >> This posting is provided "AS IS" with no warranties, and confers no
    rights
    | >> --------------------
    | >>> From: "Steve" <steve@steve>
    | >>> Subject: Server 2008 - Event 12293 (Software Licensing Service)
    | >> Application Error
    | >>> Date: Tue, 14 Apr 2009 07:25:47 -0700
    | >>> Lines: 33
    | >>> X-Priority: 3
    | >>> X-MSMail-Priority: Normal
    | >>> X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    | >>> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3350
    | >>> X-RFC2646: Format=Flowed; Original
    | >>> Message-ID: <uBdyozQvJHA.5836@TK2MSFTNGP06.phx.gbl>
    | >>> Newsgroups: microsoft.public.windows.server.general
    | >>> NNTP-Posting-Host: 206-169-59-34.static.twtelecom.net 206.169.59.34
    | >>> Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
    | >>> Xref: TK2MSFTNGHUB02.phx.gbl
    | >>> microsoft.public.windows.server.general:54959
    | >>> X-Tomcat-NG: microsoft.public.windows.server.general
    | >>>
    | >>> Hi,
    | >>>
    | >>> We have (4) 2008 64-bit Servers. Out of the 4, 2 of them are
    generating
    | >>> Event 12293.
    | >>>
    | >>> Type: Error
    | >>> Source: Software Licensing Service
    | >>> Event ID: 12293
    | >>> Event Time: 4/13/2009 5:37:58 PM
    | >>> User: n/a
    | >>> Computer: Backup.domain.int
    | >>> Description:
    | >>> Event message could not be found, but contained these strings:
    | >>> hr=0x80072338, domain.int
    | >>>
    | >>> Running slui.exe 0x2a 0x80072338 generates the following Windows
    | >> Activation
    | >>> Error...
    | >>>
    | >>> DNS signature failed to verify.
    | >>>
    | >>> From what reading I have done this seems to be related to KMS which we
    | >> have
    | >>> not setup and are not using at this moment in time. All servers are
    being
    | >>> activated using MAK.
    | >>>
    | >>> Any suggestions on how to resolve this error? I'm tempted to disable
    the
    | >>> Software Licensing Services (SLsvc.exe) but I don't know what other
    | >> effects
    | >>> that could cause.
    | >>>
    | >>> Any information would be appreciated.
    | >>>
    | >>> Thank you!
    | >>>
    | >>>
    | >>>
    | >>
    | >
    | >
    | >


  5. #5
    Steve Guest

    Re: Server 2008 - Event 12293 (Software Licensing Service) Application Error

    Oh boy! What was I thinking?

    Thank you for pointing that out and thank you for your help! I really,
    really appreciate it!!!


    ""Darrell Gorter[MSFT]"" <Darrellg@online.microsoft.com> wrote in message
    news:xGOI41VvJHA.5104@TK2MSFTNGHUB02.phx.gbl...
    > Hello Steve,
    > All four of those machines were activated using the KMS host key not the
    > MAK key.
    > That is why they are all trying to register with DNS, thus the event ID
    >
    > | >Description: Windows Operating System - Windows Server(R), VOLUME_KMS_B
    > channel
    > Should be if you were using MAK keys:
    > Description: Windows Operating System - Windows Server(R), VOLUME_MAK_B
    > channel
    >
    > You should change the Product key to the MAK key and activate those
    > machines.
    >
    > Thanks,
    > Darrell Gorter[MSFT]
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights
    > --------------------
    > | >From: "Steve" <steve@.net>
    > | >References: <uBdyozQvJHA.5836@TK2MSFTNGP06.phx.gbl>
    > <KjT#CrSvJHA.5104@TK2MSFTNGHUB02.phx.gbl>
    > | >Subject: Re: Server 2008 - Event 12293 (Software Licensing Service)
    > Application Error
    > | >Date: Tue, 14 Apr 2009 15:45:09 -0700
    > | >Lines: 81
    > | >X-Priority: 3
    > | >X-MSMail-Priority: Normal
    > | >X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    > | >X-RFC2646: Format=Flowed; Original
    > | >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3350
    > | >Message-ID: <usnMsKVvJHA.4452@TK2MSFTNGP04.phx.gbl>
    > | >Newsgroups: microsoft.public.windows.server.general
    > | >NNTP-Posting-Host: 206-169-59-34.static.twtelecom.net 206.169.59.34
    > | >Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
    > | >Xref: TK2MSFTNGHUB02.phx.gbl
    > microsoft.public.windows.server.general:55002
    > | >X-Tomcat-NG: microsoft.public.windows.server.general
    > | >
    > | >Hi Darrell!
    > | >
    > | >I ran the command on all of our 2008 servers and the message is the
    > same...
    > | >
    > | >Description: Windows Operating System - Windows Server(R), VOLUME_KMS_B
    > | >channel
    > | >
    > | >Steve
    > | >
    > | >
    > | >""Darrell Gorter[MSFT]"" <Darrellg@online.microsoft.com> wrote in
    > message
    > | >news:KjT%23CrSvJHA.5104@TK2MSFTNGHUB02.phx.gbl...
    > | >> Hello Steve,
    > | >> typically we see that error code when the KMS host machine attempts
    > to
    > | >> register itself with the DNS server machines.
    > | >> Open an elevated CMD prompt.
    > | >> Run slmgr /dlv
    > | >> What is on the description line of the machines generating these
    > messages?
    > | >> Thanks,
    > | >> Darrell Gorter[MSFT]
    > | >>
    > | >> This posting is provided "AS IS" with no warranties, and confers no
    > rights
    > | >> --------------------
    > | >>> From: "Steve" <steve@steve>
    > | >>> Subject: Server 2008 - Event 12293 (Software Licensing Service)
    > | >> Application Error
    > | >>> Date: Tue, 14 Apr 2009 07:25:47 -0700
    > | >>> Lines: 33
    > | >>> X-Priority: 3
    > | >>> X-MSMail-Priority: Normal
    > | >>> X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    > | >>> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3350
    > | >>> X-RFC2646: Format=Flowed; Original
    > | >>> Message-ID: <uBdyozQvJHA.5836@TK2MSFTNGP06.phx.gbl>
    > | >>> Newsgroups: microsoft.public.windows.server.general
    > | >>> NNTP-Posting-Host: 206-169-59-34.static.twtelecom.net 206.169.59.34
    > | >>> Path:
    > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
    > | >>> Xref: TK2MSFTNGHUB02.phx.gbl
    > | >>> microsoft.public.windows.server.general:54959
    > | >>> X-Tomcat-NG: microsoft.public.windows.server.general
    > | >>>
    > | >>> Hi,
    > | >>>
    > | >>> We have (4) 2008 64-bit Servers. Out of the 4, 2 of them are
    > generating
    > | >>> Event 12293.
    > | >>>
    > | >>> Type: Error
    > | >>> Source: Software Licensing Service
    > | >>> Event ID: 12293
    > | >>> Event Time: 4/13/2009 5:37:58 PM
    > | >>> User: n/a
    > | >>> Computer: Backup.domain.int
    > | >>> Description:
    > | >>> Event message could not be found, but contained these strings:
    > | >>> hr=0x80072338, domain.int
    > | >>>
    > | >>> Running slui.exe 0x2a 0x80072338 generates the following Windows
    > | >> Activation
    > | >>> Error...
    > | >>>
    > | >>> DNS signature failed to verify.
    > | >>>
    > | >>> From what reading I have done this seems to be related to KMS which
    > we
    > | >> have
    > | >>> not setup and are not using at this moment in time. All servers are
    > being
    > | >>> activated using MAK.
    > | >>>
    > | >>> Any suggestions on how to resolve this error? I'm tempted to disable
    > the
    > | >>> Software Licensing Services (SLsvc.exe) but I don't know what other
    > | >> effects
    > | >>> that could cause.
    > | >>>
    > | >>> Any information would be appreciated.
    > | >>>
    > | >>> Thank you!
    > | >>>
    > | >>>
    > | >>>
    > | >>
    > | >
    > | >
    > | >
    >




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