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Thread: Blank screen on console after CTRL-ALT-DEL

  1. #1
    Ken Richmond Guest

    Blank screen on console after CTRL-ALT-DEL

    This has happened twice within the last week.

    2003 x64 Server, with no known changes. Server appears to be running fine,
    then pressing CTRL-ALT-DEL causes a blank screen (gray) with a mouse
    pointer. The pointer moves but that's about it. Right clicking does
    nothing. CTRL-ALT-DEL does nothing. Caps lock and Num lock work fine.

    Otherwise the server seems to be working ok. I am not getting any
    complaints from users and I can RDP into it. The event viewer shows nothing
    of any help.

    Any idea what I can do to identify the cause of this problem?

  2. #2
    Lanwench [MVP - Exchange] Guest
    Same results when you RDP directly to the console session?

    You will need to run the mstsc command, i.e.:
    mstsc /v:<server> /console

    (At least I have yet to find a way to connect to the console from the GUI.)

  3. #3
    TPATEL Guest

    Re: Blank screen on console after CTRL-ALT-DEL

    here is what I have found when you RDP and changes made to the registry,
    create a *.reg file for the following between lines.
    ----------------------

    HKEY_USERS\.DEFAULT\Control Panel\Colors]
    "ActiveBorder"="212 208 200"
    "ActiveTitle"="10 36 106"
    "AppWorkSpace"="128 128 128"
    "Background"="102 111 116"
    "ButtonAlternateFace"="181 181 181"
    "ButtonDkShadow"="64 64 64"
    "ButtonFace"="212 208 200"
    "ButtonHilight"="255 255 255"
    "ButtonLight"="212 208 200"
    "ButtonShadow"="128 128 128"
    "ButtonText"="0 0 0"
    "GradientActiveTitle"="166 202 240"
    "GradientInactiveTitle"="192 192 192"
    "GrayText"="128 128 128"
    "Hilight"="10 36 106"
    "HilightText"="255 255 255"
    "HotTrackingColor"="0 0 128"
    "InactiveBorder"="212 208 200"
    "InactiveTitle"="128 128 128"
    "InactiveTitleText"="212 208 200"
    "InfoText"="0 0 0"
    "InfoWindow"="255 255 225"
    "Menu"="212 208 200"
    "MenuText"="0 0 0"
    "Scrollbar"="212 208 200"
    "TitleText"="255 255 255"
    "Window"="255 255 255"
    "WindowFrame"="0 0 0"
    "WindowText"="0 0 0"
    -------------------------------------------------------------------

  4. #4
    Ken Richmond Guest
    No. When I RDP in things look normal.

    I RDP'd into the server and confirmed that all of the registry entries you
    listed below were the same. Not sure where to go from here.

  5. #5
    Join Date
    Apr 2007
    Posts
    2

    Re: Blank screen on console after CTRL-ALT-DEL

    First, you can use Remote Desktop to remotely take over the console session of any Win2003 server by adding " /console" (note the leading space) behind the server name in the computer name box. So if you're using RDC to connect to a server named EMAILSERVER, you would enter the name as "EMAILSERVER /console" in the RDC computer name box.

    Second, one of the later Remote Desktop updates from Microsoft changed the switch to use for the console session from /console to /admin. The usage is identical in both RDC or with the command line MSTSC. Windows Server 2008 came with this update, so it's always /admin with Win2008.

  6. #6
    Join Date
    Jun 2010
    Posts
    1
    I m facing the same issue,also after taking console thru RDP it still show the same.
    Please advice

  7. #7
    Dave Patrick Guest

    Re: Blank screen on console after CTRL-ALT-DEL

    No one can without the missing details. I'd start a new thread.

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