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Thread: Server Keeps rebooting with The computer has rebooted from a bugch

  1. #1
    Schuml Guest

    Server Keeps rebooting with The computer has rebooted from a bugch

    In the Event log I see this error The computer has rebooted from a bugcheck.
    The bugcheck was: 0x000000c2 (0x00000007, 0x0000121a, 0xf56d3867,
    0xc0000120). A dump was saved in: C:\WINDOWS\MEMORY.DMP.

    Attached is a debug from the memory.dmp file everything is pointing to the
    fact that the ntkrpamp.exe is the problem and I have read that it may be
    faulty memory or there may be a hot fix for dropped packets none the less the
    server reboots and will run fine for 4 or 5 days then it will re-boot with
    the same error. I would like to find out what is causing the error so that I
    can get it fixed. This is a 2003 R2 Enterprise sp2 server fully patched and
    running SQL 2005

    Loading Dump File [C:\WINDOWS\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available

    Symbol search path is:
    srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: c:\windows\i386
    Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (4 procs) Free
    x86 compatible
    Product: Server, suite: Enterprise TerminalServer SingleUserTS
    Built by: 3790.srv03_sp2_gdr.070304-2240
    Kernel base = 0x80800000 PsLoadedModuleList = 0x808a6ea8
    Debug session time: Wed Oct 15 03:16:24.082 2008 (GMT-4)
    System Uptime: 6 days 17:02:16.265
    Loading Kernel Symbols
    .................................................................................................... .........
    Loading User Symbols

    Loading unloaded module list
    ..............
    *******************************************************************************
    *
    *
    * Bugcheck Analysis
    *
    *
    *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck C2, {7, 121a, f56d3867, c0000120}

    *** ERROR: Module load completed but symbols could not be loaded for
    MfeAVFK.sys
    *** ERROR: Module load completed but symbols could not be loaded for
    MfeBOPK.sys
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for
    mfehidk.sys -
    *** ERROR: Module load completed but symbols could not be loaded for
    cpqteam.sys
    *** ERROR: Module load completed but symbols could not be loaded for
    q57xp32.sys
    *** ERROR: Module load completed but symbols could not be loaded for
    cpqasm2.sys
    *** ERROR: Module load completed but symbols could not be loaded for
    vstor2.sys
    *** WARNING: Unable to verify timestamp for ati2drad.dll
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for
    mfetdik.sys -
    *** ERROR: Module load completed but symbols could not be loaded for
    CPQCISSE.sys
    *** ERROR: Module load completed but symbols could not be loaded for
    cpqcissm.sys
    *** ERROR: Module load completed but symbols could not be loaded for
    dump_cpqcissm.sys
    *** ERROR: Module load completed but symbols could not be loaded for
    sysmgmt.sys
    *** ERROR: Module load completed but symbols could not be loaded for
    cpqcidrv.sys
    Probably caused by : ntkrpamp.exe ( nt!ExFreePoolWithTag+477 )

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    *
    *
    * Bugcheck Analysis
    *
    *
    *
    *******************************************************************************

    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request. Typically this is at a bad
    IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 00000007, Attempt to free pool which was already freed
    Arg2: 0000121a, (reserved)
    Arg3: f56d3867, Memory contents of the pool block
    Arg4: c0000120, Address of the block of pool being deallocated

    Debugging Details:
    ------------------


    POOL_ADDRESS: c0000120

    BUGCHECK_STR: 0xc2_7

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from 808927bb to 80827c63

    STACK_TEXT:
    f78cead4 808927bb 000000c2 00000007 0000121a nt!KeBugCheckEx+0x1b
    f78ceb3c 8087c543 c0000120 00000000 f78cebbc nt!ExFreePoolWithTag+0x477
    f78ceb5c f7b4e18a 891d9998 f78cebbc f78ceb90 nt!ExDeleteResourceLite+0x5d
    f78ceb6c f7b84c27 891d9998 e1427390 e1187c60 Ntfs!NtfsFreeEresource+0x6b
    f78ceb90 f7b4d212 88fde500 f78cebbc f78cebc6 Ntfs!NtfsDeleteFcb+0x4e
    f78cebe0 f7b821f9 88fde500 8aef47f8 e1187c60 Ntfs!NtfsTeardownFromLcb+0x1e2
    f78cec38 f7b4f137 88fde500 e1187d28 00000000 Ntfs!NtfsTeardownStructures+0x12c
    f78cec64 f7b8f0a9 88fde500 e1187d28 00000000
    Ntfs!NtfsDecrementCloseCounts+0xa9
    f78cecec f7b891d8 88fde500 e1187d28 e1187c60 Ntfs!NtfsCommonClose+0x3a1
    f78ced80 8088043d 00000000 00000000 8af7b628 Ntfs!NtfsFspClose+0xe2
    f78cedac 80949b7c 00000000 00000000 00000000 nt!ExpWorkerThread+0xeb
    f78ceddc 8088e062 80880352 00000000 00000000 nt!PspSystemThreadStartup+0x2e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!ExFreePoolWithTag+477
    808927bb ff75fc push dword ptr [ebp-4]

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: nt!ExFreePoolWithTag+477

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrpamp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 45ec0a19

    FAILURE_BUCKET_ID: 0xc2_7_nt!ExFreePoolWithTag+477

    BUCKET_ID: 0xc2_7_nt!ExFreePoolWithTag+477

    Followup: MachineOwner
    ---------



  2. #2
    Thee Chicago Wolf Guest

    Re: Server Keeps rebooting with The computer has rebooted from a bugch

    >In the Event log I see this error The computer has rebooted from a bugcheck.
    >The bugcheck was: 0x000000c2 (0x00000007, 0x0000121a, 0xf56d3867,
    >0xc0000120). A dump was saved in: C:\WINDOWS\MEMORY.DMP.
    >
    >Attached is a debug from the memory.dmp file everything is pointing to the
    >fact that the ntkrpamp.exe is the problem and I have read that it may be
    >faulty memory or there may be a hot fix for dropped packets none the less the
    >server reboots and will run fine for 4 or 5 days then it will re-boot with
    >the same error. I would like to find out what is causing the error so that I
    >can get it fixed. This is a 2003 R2 Enterprise sp2 server fully patched and
    >running SQL 2005
    >
    >Loading Dump File [C:\WINDOWS\MEMORY.DMP]
    >Kernel Summary Dump File: Only kernel address space is available
    >
    >Symbol search path is:
    >srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    >Executable search path is: c:\windows\i386
    >Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (4 procs) Free
    >x86 compatible
    >Product: Server, suite: Enterprise TerminalServer SingleUserTS
    >Built by: 3790.srv03_sp2_gdr.070304-2240
    >Kernel base = 0x80800000 PsLoadedModuleList = 0x808a6ea8
    >Debug session time: Wed Oct 15 03:16:24.082 2008 (GMT-4)
    >System Uptime: 6 days 17:02:16.265
    >Loading Kernel Symbols
    >................................................................................................... .........
    >Loading User Symbols
    >
    >Loading unloaded module list
    >.............
    >*******************************************************************************
    >*
    > *
    >* Bugcheck Analysis
    > *
    >*
    > *
    >*******************************************************************************
    >
    >Use !analyze -v to get detailed debugging information.
    >
    >BugCheck C2, {7, 121a, f56d3867, c0000120}
    >
    >*** ERROR: Module load completed but symbols could not be loaded for
    >MfeAVFK.sys
    >*** ERROR: Module load completed but symbols could not be loaded for
    >MfeBOPK.sys
    >*** ERROR: Symbol file could not be found. Defaulted to export symbols for
    >mfehidk.sys -
    >*** ERROR: Module load completed but symbols could not be loaded for
    >cpqteam.sys
    >*** ERROR: Module load completed but symbols could not be loaded for
    >q57xp32.sys
    >*** ERROR: Module load completed but symbols could not be loaded for
    >cpqasm2.sys
    >*** ERROR: Module load completed but symbols could not be loaded for
    >vstor2.sys
    >*** WARNING: Unable to verify timestamp for ati2drad.dll
    >*** ERROR: Symbol file could not be found. Defaulted to export symbols for
    >mfetdik.sys -
    >*** ERROR: Module load completed but symbols could not be loaded for
    >CPQCISSE.sys
    >*** ERROR: Module load completed but symbols could not be loaded for
    >cpqcissm.sys
    >*** ERROR: Module load completed but symbols could not be loaded for
    >dump_cpqcissm.sys
    >*** ERROR: Module load completed but symbols could not be loaded for
    >sysmgmt.sys
    >*** ERROR: Module load completed but symbols could not be loaded for
    >cpqcidrv.sys
    >Probably caused by : ntkrpamp.exe ( nt!ExFreePoolWithTag+477 )


    This is an HP / Compaq? Are the drivers being mentioned in the above
    debug current and up to date?

    - Thee Chicago Wolf

  3. #3
    Schuml Guest

    Re: Server Keeps rebooting with The computer has rebooted from a b



    "Thee Chicago Wolf" wrote:
    > - Thee Chicago Wolf
    >This is an HP server and that was my first thought as well I checked the Hp management tools and everything shows that it is up to date.



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