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Thread: Can't reinstall Windows Installer 3.1

  1. #1
    Vishnu Guest

    Can't reinstall Windows Installer 3.1

    While working with Symantec support, they asked me to do the following:

    -Un-register Windows Installer (using msiexec /unregister)
    -Boot Windows into Safe Mode
    -Delete MSI.DLL, MSIEXEC.EXE, and MSIHND.DLL from System32
    -Delete MSI.DLL, MSIEXEC.EXE, and MSIHND.DLL from System32/dllcache
    -Boot back into Normal mode
    -Download and reinstall Windows Installer 3.1v2

    Upon trying to re-install Windows Installer, I receive an error stating
    "Setup has detected that the Service Pack version of this system is newer
    than the update you are applying. There is no need to install this update"

    The KB893803v2 (Windows Installer 3.1v2) log shows:

    [KB893803v2.log]
    0.016:
    ================================================================================
    0.016: 2008/09/15 16:21:29.281 (local)
    0.016: K:\Downloads\Windows Installer 3.1\update\update.exe (version 6.1.22.4)
    0.016: Hotfix started with following command line:
    0.031: CheckSystem: ServicePack version Mismatch
    0.031: DoInstallation: CheckSystem Failed: 0xf06b
    0.031: Setup has detected that the Service Pack version of this system
    is newer than the update you are applying.

    There is no need to install this update.
    30.000: Message displayed to the user: Setup has detected that the Service
    Pack version of this system
    is newer than the update you are applying.

    There is no need to install this update.
    30.000: User Input: OK
    30.000: Update.exe extended error code = 0xf06b
    30.000: Update.exe return code was masked to 0x643 for MSI custom action
    compliance.


    Anyone have any idea on how I'm supposed to re-install Windows Installer at
    this point?!?

    Thanks,

    Vishnu

  2. #2
    Meinolf Weber Guest

    Re: Can't reinstall Windows Installer 3.1

    Hello Vishnu,

    If you use XP SP2 or 2003 SP2 and higher you can install the newest one:
    http://www.microsoft.com/downloadS/d...displaylang=en

    Best regards

    Meinolf Weber
    Disclaimer: This posting is provided "AS IS" with no warranties, and confers
    no rights.
    ** Please do NOT email, only reply to Newsgroups
    ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


    > While working with Symantec support, they asked me to do the
    > following:
    >
    > -Un-register Windows Installer (using msiexec /unregister)
    > -Boot Windows into Safe Mode
    > -Delete MSI.DLL, MSIEXEC.EXE, and MSIHND.DLL from System32
    > -Delete MSI.DLL, MSIEXEC.EXE, and MSIHND.DLL from System32/dllcache
    > -Boot back into Normal mode
    > -Download and reinstall Windows Installer 3.1v2
    > Upon trying to re-install Windows Installer, I receive an error
    > stating "Setup has detected that the Service Pack version of this
    > system is newer than the update you are applying. There is no need to
    > install this update"
    >
    > The KB893803v2 (Windows Installer 3.1v2) log shows:
    >
    > [KB893803v2.log]
    > 0.016:
    > ======================================================================
    > ==========
    > 0.016: 2008/09/15 16:21:29.281 (local)
    > 0.016: K:\Downloads\Windows Installer 3.1\update\update.exe (version
    > 6.1.22.4)
    > 0.016: Hotfix started with following command line:
    > 0.031: CheckSystem: ServicePack version Mismatch
    > 0.031: DoInstallation: CheckSystem Failed: 0xf06b
    > 0.031: Setup has detected that the Service Pack version of this system
    > is newer than the update you are applying.
    > There is no need to install this update.
    > 30.000: Message displayed to the user: Setup has detected that the
    > Service
    > Pack version of this system
    > is newer than the update you are applying.
    > There is no need to install this update.
    > 30.000: User Input: OK
    > 30.000: Update.exe extended error code = 0xf06b
    > 30.000: Update.exe return code was masked to 0x643 for MSI custom
    > action
    > compliance.
    > Anyone have any idea on how I'm supposed to re-install Windows
    > Installer at this point?!?
    >
    > Thanks,
    >
    > Vishnu
    >




  3. #3
    Vishnu Guest

    Re: Can't reinstall Windows Installer 3.1

    The server is running Server 2003 SP1. I can't upgrade to SP2, as I have no
    Windows Installer....

    "Meinolf Weber" wrote:

    > Hello Vishnu,
    >
    > If you use XP SP2 or 2003 SP2 and higher you can install the newest one:
    > http://www.microsoft.com/downloadS/d...displaylang=en
    >
    > Best regards
    >
    > Meinolf Weber
    > Disclaimer: This posting is provided "AS IS" with no warranties, and confers
    > no rights.
    > ** Please do NOT email, only reply to Newsgroups
    > ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
    >
    >
    > > While working with Symantec support, they asked me to do the
    > > following:
    > >
    > > -Un-register Windows Installer (using msiexec /unregister)
    > > -Boot Windows into Safe Mode
    > > -Delete MSI.DLL, MSIEXEC.EXE, and MSIHND.DLL from System32
    > > -Delete MSI.DLL, MSIEXEC.EXE, and MSIHND.DLL from System32/dllcache
    > > -Boot back into Normal mode
    > > -Download and reinstall Windows Installer 3.1v2
    > > Upon trying to re-install Windows Installer, I receive an error
    > > stating "Setup has detected that the Service Pack version of this
    > > system is newer than the update you are applying. There is no need to
    > > install this update"
    > >
    > > The KB893803v2 (Windows Installer 3.1v2) log shows:
    > >
    > > [KB893803v2.log]
    > > 0.016:
    > > ======================================================================
    > > ==========
    > > 0.016: 2008/09/15 16:21:29.281 (local)
    > > 0.016: K:\Downloads\Windows Installer 3.1\update\update.exe (version
    > > 6.1.22.4)
    > > 0.016: Hotfix started with following command line:
    > > 0.031: CheckSystem: ServicePack version Mismatch
    > > 0.031: DoInstallation: CheckSystem Failed: 0xf06b
    > > 0.031: Setup has detected that the Service Pack version of this system
    > > is newer than the update you are applying.
    > > There is no need to install this update.
    > > 30.000: Message displayed to the user: Setup has detected that the
    > > Service
    > > Pack version of this system
    > > is newer than the update you are applying.
    > > There is no need to install this update.
    > > 30.000: User Input: OK
    > > 30.000: Update.exe extended error code = 0xf06b
    > > 30.000: Update.exe return code was masked to 0x643 for MSI custom
    > > action
    > > compliance.
    > > Anyone have any idea on how I'm supposed to re-install Windows
    > > Installer at this point?!?
    > >
    > > Thanks,
    > >
    > > Vishnu
    > >

    >
    >
    >


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