Strange AVG behavior.

Hi all...

I'm waiting to hear back from Grisoft about this, but in the meantime, I
thought I would also post here and see if anyonelse using AVG 7.5 is having
the same or a similar thing going on.

As recently, as this week - after completing daily scheduled updates -
Update Manager is now requiring a reboot in order to "complete installation"
In the time I'd had AVG, I've never seen this happen.

An inspection of the Event Log in Admin Tools seems to verify AvgUpdSvc
starting normally, but its also noting a "FinishUpdate returns 8004020f "
item - for the last 4 days. Going back further in the Applications log to
the beginning of the month, Same items show, with normal termination of
Update Manager with no reboot.

I'm thinking a recent Priority update might of failed and in the process of
scanning for new updates, its also detecting this update hasn't completed
thus returning a " faulty update manager state " balloon in the taskbar.

I had this same problem in February. I had to send AVG certain logging
files, and they determined that the problem was caused by non-standard
settings of Update Manager. To correct, do the following:

Open AVG Control Center, double click "Update Manager" and choose the
following settings:

(x)Update immediately.
(x)Require confirmation from user
( )Restart immediately
( )Complete at next computer restart

Then clock on OK and delete update temp files. Again right click on "Update
Manager" and choose "Settings." Select the last "Advanced" tab and click
"Delete update temp files."

If this does not work, navigate to program folder of AVG Antivirus; run
avgdiag.exe file; click "Next"; tick all items from the menu and click
"Next." Then enter your email address and answer the related questions.


"C J." <no.reply@example.invalid> wrote in message
news:gPyPh.4828$Kd3.1563@newssvr27.news.prodigy.net...
> Hi all...
>
> I'm waiting to hear back from Grisoft about this, but in the meantime, I
> thought I would also post here and see if anyonelse using AVG 7.5 is
> having the same or a similar thing going on.
>
> As recently, as this week - after completing daily scheduled updates -
> Update Manager is now requiring a reboot in order to "complete
> installation" In the time I'd had AVG, I've never seen this happen.
>
> An inspection of the Event Log in Admin Tools seems to verify AvgUpdSvc
> starting normally, but its also noting a "FinishUpdate returns 8004020f "
> item - for the last 4 days. Going back further in the Applications log to
> the beginning of the month, Same items show, with normal termination of
> Update Manager with no reboot.
>
> I'm thinking a recent Priority update might of failed and in the process
> of scanning for new updates, its also detecting this update hasn't
> completed thus returning a " faulty update manager state " balloon in the
> taskbar.
>
>
>

Thanks for your reply someone ... I've already tried what you've outlined.
I'm glad it worked for you. :) I sent a 2nd email to Grisoft this morning,
with 2 of the 3 files they'll need to examine.. For some reason
'avginet.log' wasn't found anywhere in All Users\AVG7data or for that
matters elsewhere on the harddrive.

"someone" <someone@somewhere.com> wrote in message
news:umUDJ3JdHHA.4632@TK2MSFTNGP03.phx.gbl...
>I had this same problem in February. I had to send AVG certain logging
>files, and they determined that the problem was caused by non-standard
>settings of Update Manager. To correct, do the following:
>
> Open AVG Control Center, double click "Update Manager" and choose the
> following settings:
>
> (x)Update immediately.
> (x)Require confirmation from user
> ( )Restart immediately
> ( )Complete at next computer restart
>
> Then clock on OK and delete update temp files. Again right click on
> "Update Manager" and choose "Settings." Select the last "Advanced" tab
> and click "Delete update temp files."
>
> If this does not work, navigate to program folder of AVG Antivirus; run
> avgdiag.exe file; click "Next"; tick all items from the menu and click
> "Next." Then enter your email address and answer the related questions.
>
>
> "C J." <no.reply@example.invalid> wrote in message
> news:gPyPh.4828$Kd3.1563@newssvr27.news.prodigy.net...
>> Hi all...
>>
>> I'm waiting to hear back from Grisoft about this, but in the meantime, I
>> thought I would also post here and see if anyonelse using AVG 7.5 is
>> having the same or a similar thing going on.
>>
>> As recently, as this week - after completing daily scheduled updates -
>> Update Manager is now requiring a reboot in order to "complete
>> installation" In the time I'd had AVG, I've never seen this happen.
>>
>> An inspection of the Event Log in Admin Tools seems to verify AvgUpdSvc
>> starting normally, but its also noting a "FinishUpdate returns 8004020f "
>> item - for the last 4 days. Going back further in the Applications log
>> to the beginning of the month, Same items show, with normal termination
>> of Update Manager with no reboot.
>>
>> I'm thinking a recent Priority update might of failed and in the process
>> of scanning for new updates, its also detecting this update hasn't
>> completed thus returning a " faulty update manager state " balloon in the
>> taskbar.
>>
>>
>>
>
>

Heard back from AVG this morning. Part of the procedure to correct the
problem was as outlined above, by Someone. I was instructed to remove
another file, which turned up being missing as well. For the moment AVG is
working normally.

"C J." <no.reply@example.invalid> wrote in message
news:Bn0Qh.5128$Kd3.4329@newssvr27.news.prodigy.net...
> Thanks for your reply someone ... I've already tried what you've outlined.
> I'm glad it worked for you. :) I sent a 2nd email to Grisoft this
> morning, with 2 of the 3 files they'll need to examine.. For some reason
> 'avginet.log' wasn't found anywhere in All Users\AVG7data or for that
> matters elsewhere on the harddrive.
>
> "someone" <someone@somewhere.com> wrote in message
> news:umUDJ3JdHHA.4632@TK2MSFTNGP03.phx.gbl...
>>I had this same problem in February. I had to send AVG certain logging
>>files, and they determined that the problem was caused by non-standard
>>settings of Update Manager. To correct, do the following:
>>
>> Open AVG Control Center, double click "Update Manager" and choose the
>> following settings:
>>
>> (x)Update immediately.
>> (x)Require confirmation from user
>> ( )Restart immediately
>> ( )Complete at next computer restart
>>
>> Then clock on OK and delete update temp files. Again right click on
>> "Update Manager" and choose "Settings." Select the last "Advanced" tab
>> and click "Delete update temp files."
>>
>> If this does not work, navigate to program folder of AVG Antivirus; run
>> avgdiag.exe file; click "Next"; tick all items from the menu and click
>> "Next." Then enter your email address and answer the related questions.
>>
>>
>> "C J." <no.reply@example.invalid> wrote in message
>> news:gPyPh.4828$Kd3.1563@newssvr27.news.prodigy.net...
>>> Hi all...
>>>
>>> I'm waiting to hear back from Grisoft about this, but in the meantime, I
>>> thought I would also post here and see if anyonelse using AVG 7.5 is
>>> having the same or a similar thing going on.
>>>
>>> As recently, as this week - after completing daily scheduled updates -
>>> Update Manager is now requiring a reboot in order to "complete
>>> installation" In the time I'd had AVG, I've never seen this happen.
>>>
>>> An inspection of the Event Log in Admin Tools seems to verify AvgUpdSvc
>>> starting normally, but its also noting a "FinishUpdate returns 8004020f
>>> " item - for the last 4 days. Going back further in the Applications
>>> log to the beginning of the month, Same items show, with normal
>>> termination of Update Manager with no reboot.
>>>
>>> I'm thinking a recent Priority update might of failed and in the process
>>> of scanning for new updates, its also detecting this update hasn't
>>> completed thus returning a " faulty update manager state " balloon in
>>> the taskbar.
>>>
>>>
>>>
>>
>>
>
>