Invalid Product Key Error

I am helping a freind with some pc issues. She needed a system restore due
to many virus issues. When doing the restore I got an invalid product key is
invalid. When I was talking with her she is not 100% that this restore disk
goes to this pc. This desktop had Windows XP I am guess the Home edition but
not 100% sure. The desktop does have a Produc key on it and that is the one
I am using. She seems to recall someone needing to fix this PC before and
using another restore disk. At this point I am at a loss in what to do. I
have OEM windows XP Home edtion disk but appartenly not the one that works
with this key. Help

kimee008 wrote:
> I am helping a freind with some pc issues. She needed a system
> restore due to many virus issues. When doing the restore I got an
> invalid product key is invalid. When I was talking with her she is
> not 100% that this restore disk goes to this pc. This desktop had
> Windows XP I am guess the Home edition but not 100% sure. The
> desktop does have a Produc key on it and that is the one I am
> using. She seems to recall someone needing to fix this PC before
> and using another restore disk. At this point I am at a loss in
> what to do. I have OEM windows XP Home edtion disk but appartenly
> not the one that works with this key. Help

Is the system up and running now and giving the 'product key invalid'
message?
Is there a sticker on the machine with the proper product key?

The Genuine Advantage Product Key Update Tool is only valid for
users attempting to change their current non-genuine Product Key
to a genuine COA sticker or genuine Product Key - all without a reinstall!
http://go.microsoft.com/fwlink/?Link...46&clcid=0x409

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

That is what I am putting in is the one on the PC however it is showing
invalid. They seem to of thought that the disk went to a old pc so they went
and got off the old PC and that worked now a new problem lol they do not have
the yellow applications restore cd from a gateway pc oops. now what?

"Shenan Stanley" wrote:

> kimee008 wrote:
> > I am helping a freind with some pc issues. She needed a system
> > restore due to many virus issues. When doing the restore I got an
> > invalid product key is invalid. When I was talking with her she is
> > not 100% that this restore disk goes to this pc. This desktop had
> > Windows XP I am guess the Home edition but not 100% sure. The
> > desktop does have a Produc key on it and that is the one I am
> > using. She seems to recall someone needing to fix this PC before
> > and using another restore disk. At this point I am at a loss in
> > what to do. I have OEM windows XP Home edtion disk but appartenly
> > not the one that works with this key. Help
>
> Is the system up and running now and giving the 'product key invalid'
> message?
> Is there a sticker on the machine with the proper product key?
>
> The Genuine Advantage Product Key Update Tool is only valid for
> users attempting to change their current non-genuine Product Key
> to a genuine COA sticker or genuine Product Key - all without a reinstall!
> http://go.microsoft.com/fwlink/?Link...46&clcid=0x409
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

What is the brand of the PC? What brand PC are the recovery disks for?

--

Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375



"kimee008" <kimee008@discussions.microsoft.com> wrote in message
news:6D059998-E857-40A3-A008-65D137C73201@microsoft.com...
>I am helping a freind with some pc issues. She needed a system restore due
> to many virus issues. When doing the restore I got an invalid product key
> is
> invalid. When I was talking with her she is not 100% that this restore
> disk
> goes to this pc. This desktop had Windows XP I am guess the Home edition
> but
> not 100% sure. The desktop does have a Produc key on it and that is the
> one
> I am using. She seems to recall someone needing to fix this PC before and
> using another restore disk. At this point I am at a loss in what to do.
> I
> have OEM windows XP Home edtion disk but appartenly not the one that works
> with this key. Help