Lexmark X5650 Printer Problem

I keep getting the following error when I try to print.
Job Status Window Interface has stopped Working. I called Lexmark and
they said it was a windows problem. Has anybody had this problem? Is
there a fix for it?Thanks

the software is not a Microsoft product. You got the writers of the
software correct the first time.

Did MS make core changes that caused their software to not work on Vista,
that's possible. I'll ping one of the Lexmark testers who work here in
Redmond and see if he has additional information on this software.


Does the document print without the use of the Lexmark Job Status Monitor
software?

If this was an upgrade from XP the issue might be with the files that were
migrated. Did you already install the drivers from 11/2008?

If not delete the printer, delete the drivers, run any uninstall software
from Lexmark and install the printer once again. Hopefully Lexmark will
respond tomorrow.

Version: Released: File Size: Owner:
1.2.6.2 NOV 13 2008 79.30 MB Lexmark

I found out from my Lexmark contact this is a known issue when running the
Windows 7 OS. Are you running Win7 or Vista.

If you are running Vista, someone who works for Lexmark is interested in
contacting you.

I just heard again from Lexmark, This issue does indeed occur in Vista.

My computer came with Vista installed on it.

My computer is 32 bit

Okay I'll update the Lexmark gang. They had one other question. They said
they have only seen the issue on Windows 7 and Vista SP2. Did you install
one of the Release Candidate SP2 builds?

Lexmark said they have to run the application in compatibility mode. They
did not explain further.

No I have SP1 installed

I have seen this a few times with Lexmark Printers and the solution I
found was the job status window was either "blocked" by the firewall or
quaran. by the Antivirus. Just to be safe you could open your firewall
and add the executable
c:\windows\system32\spool\drivers\w32x86\3\lxdupsw x.exe and give full
access.

I just had this problem. I have a HP laptop with vista and I just ran it in compatibility mode with the printer and it worked....

Damn, Alan! That was some good work - even if you didn't nail it for
r70454ss, you sure did for me. My Lexmark x6570 was working great -
then I installed Vista SP2 RC and all went to pot....I kinda figured
that was the problem, but wanted to be sure.

Two questions that perhaps you could ask your friends at Lexmark:
First, what is the compatibility workaround? Two, I would hope they'll
be sorting this out in short order since SP2 is right around the
corner......

Thanks for the great work, even if r70454ss is a little less than
verbose in his/her comments!

I'm just a conduit, but I will pass this along to Lexmark.

For the record, Vista x64, Service Pack 2 doesn't work with the current
Lexmark x6570 printing software. Just for grins, I tried the new
Windows 7 RC software and it too doesn't work - HOWEVER, the OS
recognizes this, then applied "Compatability" settings to the printing
software so that the next time it runs, it does indeed work. That must
have been what Lexmark's people were referring to. I don't see any such
automated functionality built into Vista x64 SP2, however. If there is
a manual workaround, I have yet to be able to find it. FWIW - I've
tried this in both Windows 7 RC x64 and x86 (32-bit) and it works....
With Vista SP2 right around the corner, I would hope that Lexmark gets
on the ball and straightens this out with a driver update. Either that,
or comes up with a well documented work around - not something that
users have to hunt around forums to figure out.....

Have you tried printing to the Lexmark FAX printer from Win 7 RC?
On my system, the Lexmark FAX app shows up minimized and won't go any
further.
The print monitor does work for normal printing, though.

I'm running the RC for SP2. I'll d/l the RTM version and install
that - see if that works for Vista....

I'm interested if Lexmark is giving me the right information. Please let me
know if RTM does in fact resolve the issue.

Lexmark stated that the changes in SP2 RC that block their application were
pulled from SP2 RTM and they are working to fix the code path in the status
monitor for future releases. Lexmark also stated that when the kernel
security fix is released from MS which will block this monitor, the
functions to force the monitor to compatibility mode will be functional.

Are you running the RTM version of SP2?

No, I haven't tried it utilizing the fax, however, I will
give it a shot tonight on both the 32bit and 64bit versions, to see if
it works....I'll post back here.
Are you using the beta for Win7 or the RC, currently? Just curious....

I'm using the RC from TechNet

Alan - Sorry it took so long to reply. In a nutshell, when you install
the RC for SP2, there is no way to "back it out" so that I could install
the RTM over it (at least not that I could figure)...so....I had to wipe
the existing install of Vista and replace it with the RTM. Fortunately,
as far as the printer is concerned, it was worth it, because the RTM
does indeed work with the Lexmark software. No problems or even having
to run under 'compatibility' mode.....
I have not tried the FAX aspect yet, however. I'll take a look at that
later - but for now, I am indeed able to print from both Vista x64 SP2
RTM and from Win7 RC (under compatibility mode). So far, so good.
Thanks so much for your input. If I run into any more issues, I'll
psot here. Ron

[cjn1979]

Hi guys I have a lexmark X5650 and it told me i needed to replace my ink so i did tonight with the proper ink for this printer, anyhow its still telling me i need to replace the ink even tho they are new, any suggestions on what i should do would be really great...Thanks

First of all I'd consult the printer manual! There may be a reset button.

Second, turn the printer off then turn it on again. Any change?

What was the expiry date on the carton the ink cartridge came in? You may
have a bad cartridge..... it's not common but it does happen.

I had same problem but when i changed my OS then my problem will
solved.Lexmark are right.

Hi All!

I see this thread is a bit old but here goes anyway just in case anyone is still
checking it now and then.....

Lexmark X5650
Dell Dimension E521 (which probably makes no difference)
Windows Vista Home Premium Version 6.0.6002 Service Pack 2 Build 6002

I am having the same basic issue as everyone else as for the spoolsv.exe
crashing. I have tried everything i could find regarding this issue....
Was on the phone with Lexmark Support and told them what i had tried
so they did a remote hookup to my system and had the same outcome as
when i tried the fixes. I know this problem has been around for quite awhile
because some of the posts i have read were pretty old. Below is what the
error report shows:

Problem Event Name: APPCRASH
Application Name: spoolsv.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02592
Fault Module Name: StackHash_7890
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000374
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 7890
Additional Information 2: 18ea7c0956de636d7a0aae68babf471d
Additional Information 3: 3ecb
Additional Information 4: 523d7debc6dec670803a9f13f5befb24

I have uninstalled everything, manually cleaned the registry and started from
scratch, tried running stuff in compatability mode and every other possible
fix that i could find.

Now beings that i can't afford a high fangled fancy printer and to me the $80.00
that i paid for this one YESTERDAY is alot of money right now.... i gotta make
this one work SO if anyone found a cure for the spoolsv.exe issue PLEASE
post the final cure.

Push and pull situation huh? Who do ya blame? Vista for being Vista?
Lexmark for not writing compatible software for their printer OR ME for
trusting the fact that a NEW printer should just plug in and work?

Sorry for venting but i know y'all have had this frustrated feeling!

Any help appreciated!!!
Dave




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