WMP11: Library will not load, corrupt registry key?

I have Vista Ultimate, with several user accounts configured.

For one of the accounts, WMP will no longer load the media library.
Folders added to the library through the 'Add to Library' dialog are not
retained (re-opening the dialog shows no folders being monitored).

If I select 'Media Sharing...' from the Library drop down I get the message
"Media sharing has been turned off because a required Windows setting or
component has changed. For additional assistance, click Web Help."

Following the instructions on the Web Help page
(<http://www.microsoft.com/windows/windowsmedia/player/webhelp/default.aspx?&mpver=11.0.6000.6324&id=C00D0FF4&con textid=233&originalid=C00D0FF4>):

1. WMP Network Sharing service is running OK
2. Ownership of WMP database folder is OK
3. Looking in the registry under
HKLM\Software\Microsoft\MediaPlayer\Preferences\HM E, I find a key that I
cannot change the permissions of, delete or add keys to.

The message I get when I select the key is "{key} cannot be opened. An
error is preventing this key from being opened. Details: Access is denied."

If I export the HME key and sub-keys, the problem key does not appear in the
..reg file.

I am doing this under an admistrator account. I can assess other keys (for
different user accounts) under HME without problems.

Do I have a corrupt WMP registry key? If so, what can I do to resolve this?
I cannot find any method of repairing WMP.

Thanks,
Simon

Can you right-click the key after the error message?


--
Good Luck,

Keith
Microsoft MVP [Windows XP Shell/User]

"Simon Coles" <SimonColes@discussions.microsoft.com> wrote in message
news:CE83B5E8-7B99-4F69-9794-05D05A84BCCF@microsoft.com...
>I have Vista Ultimate, with several user accounts configured.
>
> For one of the accounts, WMP will no longer load the media library.
> Folders added to the library through the 'Add to Library' dialog are not
> retained (re-opening the dialog shows no folders being monitored).
>
> If I select 'Media Sharing...' from the Library drop down I get the
> message
> "Media sharing has been turned off because a required Windows setting or
> component has changed. For additional assistance, click Web Help."
>
> Following the instructions on the Web Help page
> (<http://www.microsoft.com/windows/windowsmedia/player/webhelp/default.aspx?&mpver=11.0.6000.6324&id=C00D0FF4&con textid=233&originalid=C00D0FF4>):
>
> 1. WMP Network Sharing service is running OK
> 2. Ownership of WMP database folder is OK
> 3. Looking in the registry under
> HKLM\Software\Microsoft\MediaPlayer\Preferences\HM E, I find a key that I
> cannot change the permissions of, delete or add keys to.
>
> The message I get when I select the key is "{key} cannot be opened. An
> error is preventing this key from being opened. Details: Access is
> denied."
>
> If I export the HME key and sub-keys, the problem key does not appear in
> the
> .reg file.
>
> I am doing this under an admistrator account. I can assess other keys
> (for
> different user accounts) under HME without problems.
>
> Do I have a corrupt WMP registry key? If so, what can I do to resolve
> this?
> I cannot find any method of repairing WMP.
>
> Thanks,
> Simon

Keith - thanks for responding. Yes I can right click the key after the error
message.

Looks like I have resolved it - the key seemed to have become disassociated
from a user account. When I opened the permissions dialog (following an
error message about not be able to view permissions, but being allowed to add
them) the key did not have an owner. I was able to reset the owner to the
admin account and could then see the values set for the key.

I decided the reset the media player library for all the user accounts in
case corruption of that was causing problems:

* closed Media Player
* stopped the WMP Network Sharing service
* Renamed the folder <Account>\AppData\Local\Microsoft\Media Player for each
user account
* Deleted the registry keys under HKLM\Software\Microsoft\Media
Player\Preferences\HME
* restarted the service
* logged into each user account and reopened Media Player

The library rebuilt successfully for everyone & I can now share media to
other devices.

Thanks,
Simon

"Keith Miller MVP" wrote:

> Can you right-click the key after the error message?
>
>
> --
> Good Luck,
>
> Keith
> Microsoft MVP [Windows XP Shell/User]
>
> "Simon Coles" <SimonColes@discussions.microsoft.com> wrote in message
> news:CE83B5E8-7B99-4F69-9794-05D05A84BCCF@microsoft.com...
> >I have Vista Ultimate, with several user accounts configured.
> >
> > For one of the accounts, WMP will no longer load the media library.
> > Folders added to the library through the 'Add to Library' dialog are not
> > retained (re-opening the dialog shows no folders being monitored).
> >
> > If I select 'Media Sharing...' from the Library drop down I get the
> > message
> > "Media sharing has been turned off because a required Windows setting or
> > component has changed. For additional assistance, click Web Help."
> >
> > Following the instructions on the Web Help page
> > (<http://www.microsoft.com/windows/windowsmedia/player/webhelp/default.aspx?&mpver=11.0.6000.6324&id=C00D0FF4&con textid=233&originalid=C00D0FF4>):
> >
> > 1. WMP Network Sharing service is running OK
> > 2. Ownership of WMP database folder is OK
> > 3. Looking in the registry under
> > HKLM\Software\Microsoft\MediaPlayer\Preferences\HM E, I find a key that I
> > cannot change the permissions of, delete or add keys to.
> >
> > The message I get when I select the key is "{key} cannot be opened. An
> > error is preventing this key from being opened. Details: Access is
> > denied."
> >
> > If I export the HME key and sub-keys, the problem key does not appear in
> > the
> > .reg file.
> >
> > I am doing this under an admistrator account. I can assess other keys
> > (for
> > different user accounts) under HME without problems.
> >
> > Do I have a corrupt WMP registry key? If so, what can I do to resolve
> > this?
> > I cannot find any method of repairing WMP.
> >
> > Thanks,
> > Simon
>
>

"Simon Coles" <SimonColes@discussions.microsoft.com> wrote in message
news:CE83B5E8-7B99-4F69-9794-05D05A84BCCF@microsoft.com...
>I have Vista Ultimate, with several user accounts configured.
>
> For one of the accounts, WMP will no longer load the media library.
> Folders added to the library through the 'Add to Library' dialog are not
> retained (re-opening the dialog shows no folders being monitored).
>
> If I select 'Media Sharing...' from the Library drop down I get the message
> "Media sharing has been turned off because a required Windows setting or
> component has changed. For additional assistance, click Web Help."
>
> Following the instructions on the Web Help page
> (<http://www.microsoft.com/windows/windowsmedia/player/webhelp/default.aspx?&mpver=11.0.6000.6324&id=C00D0FF4&con textid=233&originalid=C00D0FF4>):
>
> 1. WMP Network Sharing service is running OK
> 2. Ownership of WMP database folder is OK
> 3. Looking in the registry under
> HKLM\Software\Microsoft\MediaPlayer\Preferences\HM E, I find a key that I
> cannot change the permissions of, delete or add keys to.
>
> The message I get when I select the key is "{key} cannot be opened. An
> error is preventing this key from being opened. Details: Access is denied."
>
> If I export the HME key and sub-keys, the problem key does not appear in the
> .reg file.
>
> I am doing this under an admistrator account. I can assess other keys (for
> different user accounts) under HME without problems.
>
> Do I have a corrupt WMP registry key? If so, what can I do to resolve this?
> I cannot find any method of repairing WMP.
>
> Thanks,
> Simon


My Library keeps appearing and disappearing from time to time, for some
reason. I have no idea why, nor do I know how to fix it.

The last time it reappeared was as few minutes ago. I had just applied a new
skin (Raptor), and my missing Library appeared when I returned to Full Mode.

I'm getting no errors from WMP11.

Anyway, it's working now, so until someone can tell me they had the same
problem and found a fix, I will just be glad its working this morning.


--
Donald L McDaniel
Please reply to the original newsgroup and thread.
------------------------------------------------------

[richardhula]

Running Vista Home Premium + SP1. Have just found today that WMP will not run. It worked ok yesterday & have not had any MS updates.

I get message that version number is 11.0.6001.7000 when 11.0.5721.5145 was expected. When I follow instructions to re-install, I find that "latest" install downloaded from MS site is earlier than current version & cannot run!

Any suggestions?

From zachd (a Microsoft employee):

In the Start Search box above the Start Orb, type cmd .

When cmd.exe appears at the top of the Start Menu, right click on it and select
"Run as Administrator".

In the Administrative Command Window, type:

unregmp2.exe /UpdateWMPVersion

and press Enter.

Restart your computer.


I Bleed Blue and Gold
GO BEARS!


"richardhula" <richardhula.3eqwfb@DoNotSpam.com> wrote in message
news:richardhula.3eqwfb@DoNotSpam.com...
>
> Running Vista Home Premium + SP1. Have just found today that WMP will
> not run. It worked ok yesterday & have not had any MS updates.
>
> I get message that version number is 11.0.6001.7000 when 11.0.5721.5145
> was expected. When I follow instructions to re-install, I find that
> "latest" install downloaded from MS site is earlier than current version
> & cannot run!
>
> Any suggestions?
>
>
> --
> richardhula

[richardhula]

Thanks Cal Bear. In fact I had already got it working by deleting keys in:
HKLM\Software\Microsoft\MediaPlayer\Setup\Installe d Versions

I guess your more elegant method puts the correct ones back again. Will try that anyway. Beats working out the hex code to manually correct.

Many Thanks - Richard

You're welcome.

[Thanks really to zachd.(MSFT)]

Good to hear you got it working.

Hex code? -- I'm impressed!


I Bleed Blue and Gold
GO BEARS!


"richardhula" <richardhula.3erabc@DoNotSpam.com> wrote in message
news:richardhula.3erabc@DoNotSpam.com...
>
> Thanks Cal Bear. In fact I had already got it working by deleting keys
> in:
> HKLM\Software\Microsoft\MediaPlayer\Setup\Installe d Versions
>
> I guess your more elegant method puts the correct ones back again. Will
> try that anyway. Beats working out the hex code to manually correct.
>
> Many Thanks - Richard

What did you do to your system? Your system thought that you had the XP
version installed. This would be very bad. Somebody corrupted your
registry here. =\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"richardhula" <richardhula.3eqwfb@DoNotSpam.com> wrote in message
news:richardhula.3eqwfb@DoNotSpam.com...
>
> Running Vista Home Premium + SP1. Have just found today that WMP will
> not run. It worked ok yesterday & have not had any MS updates.
>
> I get message that version number is 11.0.6001.7000 when 11.0.5721.5145
> was expected. When I follow instructions to re-install, I find that
> "latest" install downloaded from MS site is earlier than current version
> & cannot run!
>
> Any suggestions?
>
>
> --
> richardhula
> ------------------------------------------------------------------------
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