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Thread: fax/scan for Vista Home Premium

  1. #1
    Ree Guest

    fax/scan for Vista Home Premium

    I'm thoroughly DISGUSTED with Microsoft for removing this feature from the
    program. I used this feature frequently. If I had known this prior to
    recently purchasing this system and upgrade--I probably would not have.

    Microsoft, you've gotten so big that you seem to feel it's okay to 'dog-out'
    your loyal customers without any negative ramifications to you.

  2. #2
    DJT Guest
    Another DS who doesn't read the features before he buys the product.

    Perhaps. But try finding this clearly spelled out in plain view of the
    product descriptions. It is very deftly hidden in very fine print. Most
    people assume that since all previous Windows versions offered fax in all
    versions, Vista would too, and there is no clear warning to the contrary.

    Really Microsoft how hard can it be to include fax function in all vista
    version even you can't be that tight fisted

  3. #3
    Ea Guest
    I'm angry too, I used the fax application frequently offered with XP, so when
    I bought a new computer with Vista Home Premium, I assumed most XP features
    would be migrated to Vista. And, I purposely purchased a new Vista
    compatible printer without the fax feature for that reason.

    You know, I love my Mac more and more.

    I use my windows fax program every day on Windows XP, was thinking of
    changing to Vista Home Premium but not anymore. Microsoft how about you have
    a download for this fax service then perhaps I will purchase Vista Home Prem

    For months I have been dogging my PC Manufacturer and the makers of the three
    all-in-one (printer/scan/fax/copy) units I've gone through for their lack of
    interest in my inability to scan to a fax, e-mail or just a plain file
    document or picture. I see why so many of my friends (son & sister included)
    have gone Mac. I'm not sure I can continue to stand tall and support you
    much longer after taking away a function so basic to every computer user.

    You're not supporting anyone here... we're all users like yourself.

    You've not supplied any info for anyone to help
    FWIW printer/scan/fax/copy works fine on both my winxp & Vista PC's

  4. #4
    SAREE Guest
    For several versions of windows, MS has indicated that they no longer
    desired to fully support, or upgrade the basic fax supplied with previous
    versions. Seems that it was going to be a major effort to cure all the
    problems, and do it in such away as to prevent its use by fax "spammers". In
    additon, it doesn't work really well on the Vista versions that do include
    faxing. A good third party fax program seems to be the answer, or, perhaps
    even better, a multifunction unit that can do faxing independent of the P/C.
    I just replaced a Brother multifunction 420CN unit with an Epson unit
    (faster printing).

    I agree totally. Microsoft has NO idea what their customers want.
    Ability for fax should be there, period.
    I hate this firm.

    Can anyone recommend some good software that will replace this? I will
    gladly pay up to $500 to any company for the software. I will not pay to
    upgrade my Windows when I already have Premium on both my Desktop and Laptop.

    I will no longer support windows either. I can't wait until Google rolls
    out their operating system.

    I'll be quite frank with you. You have no idea what you are talking about.
    If you have VOIP, you can fax with the Windows Fax program. I used to do it
    all the time, and it worked great.

    It doesn't matter if it data is carried analog or digital, it has to do with
    fax interpretation of the "data packets" that are being sent.

  5. #5
    Russ Valentine [MVP-Outlook] Guest
    Microsoft took nothing away from you. The only thing Microsoft did was
    remove its analog fax modem software from the less expensive versions of
    Vista. That's not even what you're using. Accordingly, your post has nothing
    at all to do with Vista or Microsoft. It has only to do with your third
    party AIO products.
    So stand tall. Read the manuals. Ask the manufacturers for support if you
    don't understand them. Your issue is 100% end user error.

    Wake up. AIO support has never had anything to do with the Windows Fax
    module. Everyone knows full well which Vista versions include fax support
    for standalone fax modems. No need to restate the obvious.

    Quite well known to everyone here and not the topic of this thread. Exactly
    what was your point? What did you think you were correcting?

    You're off by quite a bit. The thread was about AIO devices and their party
    software. It had nothing to do with WFS. The removal of fax from less
    expensive versions of Vista has been covered ad nauseum here and is beyond
    being a dead horse. I have no idea why you felt the need to beat it yet
    again in an off topic post.

    Well you've certainly proven your ability to post insults. Next time try
    posting accurate and helpful information. You did neither.
    Fact remains that WFS requires an analog interface. Nowhere did I make any
    comment about VOIP. If VOIP can provide a valid analog interface, then it
    could work with WFS. Analog filters for DSL certainly do.
    Fact remains that WFS was not designed for and does not support AIO devices
    or digital interfaces.

    It was only removed from some editions. It's there in
    Business and Ultimate.

    Three points:

    1. The difference between editions consists of a difference in what
    features they contain and what the prices are. Microsoft elected to
    remove certain features from some editions because it could therefore
    sell them at a lower price. That feature vs. price situation may not
    be better for you, but it saves money for most users of Vista Home
    Premium, who wouldn't use the feature anyway.

    2. When you choose an edition of Windows Vista (or any other version
    of Windows), it's *your* job to do the appropriate research and make
    your choice based on the differences between the editions and what
    features you need or want. Would you buy a particular model of a car
    without doing the research to find out how it differed from other
    similar models?

    3. Despite what I say above, I agree that Microsoft could have done a
    better job of making this particular omission clearer. You are not the
    first one to have been surprised by this--not by a long shot.

  6. #6
    Steve Smegner Guest
    No Russ you have it wrong. "Windows Fax and Scan" functionality is ONLY
    included in the Enterprise and Ultimate Editions. I worked for MSFt for
    nearly 10 years. They are monitizing functionality. The functionality is on
    the disc but unavailable unless you key in a PID that matches an Enterprise
    or Ultimate SKU. I have a fax server that works just fine on my XP and Vista
    Ultimate machine. On the laptop I am typing on now I have Vista Home Premium.
    When I try and use the fax server I get a prompt that fax client software is
    not installed and do I want to install it. If I click Yes it pops up and
    tells me some DLL is missing. The option to install the functionality is not
    available in this SKU. I have to install the Ultimate Edition on this machine
    before that functionality becomes available. I went through this on my other
    Vista machines that originally had Home Premium installed. Same error. Same
    issue. When I entered an Ultimate PID the suddenly the machine would find the
    missing DLL and install the functionality.

    This has nothing to do with 3rd party vendor fax products or software.

    I am wide awake and know of what I speak.
    http://www.microsoft.com/windows/win.../fax-scan.aspx is
    pretty clear. I stated I had a fax server and could not use it in Vista Home
    edition. It had nothing to do with fax modems analog or otherwise. Whenever I
    try to access the remote fax server (fax print function) from Vista Home I am
    directed to the Windows Fax and Scan function which is not available in Vista
    Home. Microsoft has decided that the average home user would not need the
    capability to scan or fax. Since Enterprise SKU is not available to consumers
    only the Ultimate Edition is available for the home user to fax and scan. And
    that requires paying much more than the average price for Vista Home.

    This thread is about a complaint that Microsoft removed Windows Fax and Scan
    from Vista Home Premium. My post is spot on because it covers that topic.

    Your post of:
    Microsoft took nothing away from you. The only thing Microsoft did was
    remove its analog fax modem software from the less expensive versions of
    Vista. That's not even what you're using. Accordingly, your post has nothing
    at all to do with Vista or Microsoft. It has only to do with your third
    party AIO products.
    So stand tall. Read the manuals. Ask the manufacturers for support if you
    don't understand them. Your issue is 100% end user error.

    Is off topic because you claim that Microsoft took nothing away from you and
    pointed to some 3rd party vendor as the problem. Microsoft DID take away
    Windows fax and scan from the Vista Home sku's as compared to the XP Home
    sku's which is what the original poster was complaining about. Pointing the
    finger at the user for not reading the fine print or to 3rd party AOI
    products is misleading and false. Even if I install a fax modem (which I
    tried on my machine) Vista home SKu's will work just fine with the modem for
    connecting to the Internet. However it is missing the pieces allow faxing to
    work through that same modem unless you move to Ultimate or a business SKU.

    Don't chastise people for complaining that Microsoft removed functionality
    and make you pay a lot more bucks to get it when that is exactly what they
    did.

  7. #7
    KAMI Guest
    Yes you are right.
    I also agree the person who said this is 100% end user error. Yes it was my
    fault, but not because I did not read the manual word by word when I was
    paying around 15 hundred for a notebook. It was my fault because I didn't go
    with Mac!
    What do you call an OS which leaves one of the ports on your notebook
    useless?

    You can do one of four things:

    1. Upgrade to a version of Windows Vista that supports faxing.

    2. Buy and install third-party fax software. All the choices are
    *much* less than $500.

    3. Use internet-based fax service. Essentially that means you don't
    send the fax yourself, but give it to the internet service to send for
    you.

    4. Buy an inexpensive stand-alone fax machine. This is my personal
    preference. I bought my machine several years ago for $20 US.

  8. #8
    YakWA3 Guest
    I was surprised by the lack of the fax function in Vista Premium (64 bit). I
    purchased a modem that had a 64 bit driver but no faxing software. If you go
    to tucows.com there is shareware for about $40 that will add this to Vista.
    I have not yet purchased any of these because I wanted to do more research.
    There were two programs listed that had compatibility with the VISTA operating
    system. Be sure to read the comments, etc before purchasing anything because
    I noticed some programs that people had purchased that did not work esp. if
    XP-Pro-64 bit was what they thought would make it compatible and it was not.

    Yeah, I didn't know that Microsoft removed the Fax and Scan feature from
    Windows Vista. I am very disappointed.

    Its still in the Business and Ultimate versions. It wasn't included in
    Home versions.

    Of course those of us who buy PCs with it already loaded doesn't have that
    opportunity or choice, so AH jerks don't contribute to the solution - just
    mindlessly sound off.

    I agree. When I bought my PC, Windows Vista Home Premium was installed.
    There was no option of going bigger and I assumed it was an upgrade from XP
    (and all the others). Then I tried to use the fax. What a joke. I have a
    Lexmark X5250 all-in-one with fax software. It crashes. Won't fax. Sucks!
    I download ed "V3 Call Center" for free and I managed to make it send faxes
    with home premium! Not the total answer but is does work! I think Microsoft
    doesn't make enough money so they fix it so if you want what you had it'll
    cost ya!

  9. #9
    Ben Guest
    T have been using Microsoft products since 198, I am fed up of the hassle I
    hope Google will como out soon with a s Dos so I scan switch and never spend my
    time and money with Microsoft

    One can only speculate as to why Microsoft elected to not include it.
    From my view point,it's a "so what", since my all in ones have supplied
    basic fax capability anyway.

    Support and reliability for MS windows fax has been quite problematic
    for some time.

  10. #10
    Railfan Guest

    RE: fax/scan for Vista Home Premium

    Yes I agree with you

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