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Thread: problem with Adobe acrobat 7 plus adobe reader 8.12

  1. #1
    Jackie B Guest

    problem with Adobe acrobat 7 plus adobe reader 8.12


    I recently installed Vista Home premium on my 1 yr old computer that was
    suppossed to be "Vista Ready" the upgrade came as part of the package
    just not got around to installing it until now, I have adobe acrobat pro
    6.0 plus pro 7 upgrade I also have downloaded Reader V8.1.2 with all of
    them I get the error message the program is not working and windows will
    look for a solution and notify me etc etc, I have gone to adobe's
    website to try and find a solution to no avail or at least nothing I
    haven't already tried I have quite a few other annoying little problems
    with it but will deal with them one at a timeLOL Thanks in advance for
    any help.
    OOOH BTW I am not very computer litterate so easy language and
    instructions would be much appreciated too, Thanks Jackie


    --
    Jackie B
    Posted via http://www.vistaheads.com


  2. #2
    Not Me Guest

    Re: problem with Adobe acrobat 7 plus adobe reader 8.12

    When you installed Acrobat 8, did you download the installer (save) then
    right click the install file and 'run as administrator' to install it?

  3. #3
    brummyfan Guest

    Re: problem with Adobe acrobat 7 plus adobe reader 8.12

    You could try Foxit reader, it does everything Acrobat can.
    Visit www.foxitware.com

  4. #4
    brummyfan Guest

    Re: problem with Adobe acrobat 7 plus adobe reader 8.12

    Sorry! correction, www.foxitsoftware.com

  5. #5
    Jackie B Guest

    Re: problem with Adobe acrobat 7 plus adobe reader 8.12

    No I didn't , I just clicked on the download from Adobe's web site and
    away she went, I have installed and uninstalled this several times and I
    don't even recall seeing that window to be honest, should I uninstall
    yet again and try again? Jackie

  6. #6
    Jackie B Guest

    Re: problem with Adobe acrobat 7 plus adobe reader 8.12


    OK I uninstalled yet again and reinstalled yet again it doesn't give you
    that dialog window in the main download centre of adobe so I canceled it
    and went and found another place within their website to download from
    and that did give me that window so I did as you suggested but it hasn't
    solved my problem either, I have 4 emails with PDF files attached that I
    need to get at when I try to open them all I get is adobe reader 8.12
    has stopped working same thing happens when I click on the reader icon
    on my desktop.


    --
    Jackie B
    Posted via http://www.vistaheads.com


  7. #7
    Lid8nhx Guest

    Re: problem with Adobe acrobat 7 plus adobe reader 8.12

    let me understand... you have Acrobat pro 6 with a 7 upgrade? This is
    the setup that allows you to create pdf as well as read them right?
    According to Adobe the system requirments for professional 7 don't
    include Vista.... Perhaps that is the issue. You might not be able to
    upgrade the reader if the main versions you are seeing are linked to
    professional 7..

    'System requirements for Acrobat Professional 7.0, Standard 7.0, 3D and
    Elements 7.0 (Mac, Windows and Unix for 3D only)'
    (http://kb.adobe.com/selfservice/view...ernalId=333766)

  8. #8
    Spaceman Guest

    Re: problem with Adobe acrobat 7 plus adobe reader 8.12

    Hi Jackie,
    You might want to try saving one of the files to somewhere
    on your computer, and then try opening it just to see if it is any different
    then the error you get now.

  9. #9
    Jackie B Guest

    Re: problem with Adobe acrobat 7 plus adobe reader 8.12

    well I don't think this can be the problem because I have installed it
    on a new laptop that has Vista Ultimate pre installed on it, in fact
    touch wood I haven't had any issues or problems with installing anything
    on that machine, seems like all the problems are with this upgrade from
    XP sp2 to Vista Home premium sp1, may be I should have done a clean
    install but it did tell me there wasn't any need to, Thanks anyway,

  10. #10
    Jackie B Guest

    Re: problem with Adobe acrobat 7 plus adobe reader 8.12

    well I thought I would try it so saved it to my desktop and nope that
    doesn't work either but thanks for the suggestion,Jackie

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