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Thread: error 0x000003eb when trying to install a local printer

  1. #1
    pdmellon@gmail.com Guest

    error 0x000003eb when trying to install a local printer

    I suddenly can't print from my Windows Vista Ultimate (SP1) computer.
    When I first tried to print, I got the following error: "Before you
    can
    print, you need to select a printer. If you need to install a
    printer,
    either double-click the Add Printer icon or click the Find Printer...
    button located on the General tab of this dialog.

    When I try to add a printer, I get through all the steps until I
    click
    Finish. Then I get the error "Unable to install printer. Operation
    could
    not be completed (error 0x000003eb).

    I've experienced the same problem with both printers. One is a Xerox
    laser printer, the other is an Epson ink jet. Both are local and
    neither
    is shared. One is parallel, the other is USB.

    The research and troubleshooting I've done lead me to believe it's a
    UAC
    problem. When trying to install a printer I do not get a UAC prompt.
    When I open a printer properties dialog box, driver printer
    management
    options are grayed out and I do not get a UAC prompt. I've tried from
    both administrative and non-administrative accounts. I've disabled
    UAC,
    rebooted, tried again, re-enabled UAC, rebooted, and tried again
    without
    any luck. I've tried additional print drivers from Windows with the
    same
    results. The Microsoft XPS Document Writer printer object also fails
    with the same initial problem. I've also tested my printers on
    another
    computer to confirm they are functioning.

    Any suggestions?

  2. #2
    Cari \(MS-MVP\) Guest

    Re: error 0x000003eb when trying to install a local printer

    Try looking at the websites of both Epson and Xerox and see if they have
    driver packages for your version of Vista.

    Normally one installs the SOFTWARE first, then connects the printer. It
    sounds like your PC might be in a bit of a mess by now so...

    See:
    http://www.coribright.com/windows/Article_One.htm

    Don't miss out on Step 4.

  3. #3
    pmellon Guest

    Re: error 0x000003eb when trying to install a local printer

    Thanks for the response, but I can't install ANY print drivers that
    shipped with windows. Even the Microsoft XPS Document Writer acts the
    same as physical printers.

  4. #4
    pmellon Guest

    Re: error 0x000003eb when trying to install a local printer

    The problem is solved for now. After unsuccessfully trying everything
    else that made sense, I uninstalled SP1. Everything went back to
    normal as soon as I did.

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