Problem installing Canon printer in Vista Ultimate 64 bit

[Stephen Flanagan]

Just got a new PC with 64 bit Vista Ultimate and am having problems
correctly installing a Canon Pixma MP760 multi function printer, scanner
copier. I downloaded all the 64 bit drivers from the Canon website and
installed them with no problems . Connected the printer and things seemed
to go OK. The printer is registered fine in Device Manager under Imaging
Devices with Properties saying this device is working properly.

I can print OK and copy OK but am struggling with scanning. The canon
software to scan is called MP Navigator 1.1 but when I click on the icon to
launch I get the error message "The scanner driver supported by this
software is not installed, Install it then retry". I try to update the
driver software and get the message "Windows has determined the driver
software for your device is up to date". So I have no way to amend any
scans. I can scan from the printer itself (i.e. not the PC) but this gives
for example 4 pages for a simple 1 page original.

Have tried ringing Canon but they are a joke. Rang them from work and
eventually had to concede and take a day off work to ring in front of the PC
at home. Rang them and after 30 mins of a lady who kept putting me on hold
and referring to an expert was told this would have to be passed to Level 2
support who would ring me in 2 or 3 days. Told them I work in office hours
but they expect me to take a couple of further days off work to wait their
call - cheaper to buy a new printer!

Have tried the usual of uninstalling the printer and re-installing and also
re downloaded the 64 bit software. In "Problem Reports and Solutions" 3 of
the canon 64 bit drivers appear including the MP Navigator s/w
(m6C18MUx.exe) all with the same message of Program Compatibility Problem.
The problem given is

Description
This program might require administrator privileges (I am the
administrator)

Problem signature
Problem Event Name: PCA2
Problem Signature 01: m6C18MUx.exe
Problem Signature 02: 0.0.0.0
Problem Signature 03: m6C18MUx.exe
Problem Signature 04: unknown
Problem Signature 05: unknown
Problem Signature 06: 8
Problem Signature 07: 202
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057

Files that help describe the problem
appcompat.txt

Attached,

Am I flogging a dead horse and is it simply that the scanner drivers (which
on the canon website say Windows Vista 64bit) just don't work or is their a
solution I'm missing.

I can get the scanner to work using Windows Photo Gallery but there are only
a few adjustments you can make compared to the canon s/w.

Appreciate any help.

Cheers

Steve

[Peter]

Did you install MP navigator 1.16?

http://www.canon.ca/product_reg.asp?...rt%5Fby%3Ddflt

[Stephen Flanagan]

Peter,

Yes I had installed version 1.16 (although the icon on my desktop just says
1.1). I did uninstall and use your link and re-downloaded but still get the
same Error Message stating "The scanner driver supported by this software is
not installed, Install it then retry". I see from your link that are
higher (newer) Vista versions i.e. Vista 64 2.02 tried them but no luck
either.

Thanks anyway.

[Peter]

I would go back to Canon and hope this time you get someone intelligent.
They are usually pretty helpful.

[carlsf]

Just got a new PC with 64 bit Vista Ultimate and am having problems
correctly installing a Canon Pixma MP760 multi function printer, scanner
copier. I downloaded all the 64 bit drivers from the Canon website and
installed them with no problems . Connected the printer and things seemed
to go OK. The printer is registered fine in Device Manager under Imaging
Devices with Properties saying this device is working properly.

I can print OK and copy OK but am struggling with scanning. The canon
software to scan is called MP Navigator 1.1 but when I click on the icon to
launch I get the error message "The scanner driver supported by this
software is not installed, Install it then retry". I try to update the
driver software and get the message "Windows has determined the driver
software for your device is up to date". So I have no way to amend any
scans. I can scan from the printer itself (i.e. not the PC) but this gives
for example 4 pages for a simple 1 page original.

Have tried ringing Canon but they are a joke. Rang them from work and
eventually had to concede and take a day off work to ring in front of the PC
at home. Rang them and after 30 mins of a lady who kept putting me on hold
and referring to an expert was told this would have to be passed to Level 2
support who would ring me in 2 or 3 days. Told them I work in office hours
but they expect me to take a couple of further days off work to wait their
call - cheaper to buy a new printer!

Have tried the usual of uninstalling the printer and re-installing and also
re downloaded the 64 bit software. In "Problem Reports and Solutions" 3 of
the canon 64 bit drivers appear including the MP Navigator s/w
(m6C18MUx.exe) all with the same message of Program Compatibility Problem.
The problem given is

Description
This program might require administrator privileges (I am the
administrator)

Problem signature
Problem Event Name: PCA2
Problem Signature 01: m6C18MUx.exe
Problem Signature 02: 0.0.0.0
Problem Signature 03: m6C18MUx.exe
Problem Signature 04: unknown
Problem Signature 05: unknown
Problem Signature 06: 8
Problem Signature 07: 202
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057

Files that help describe the problem
appcompat.txt

Attached,

Am I flogging a dead horse and is it simply that the scanner drivers (which
on the canon website say Windows Vista 64bit) just don't work or is their a
solution I'm missing.

I can get the scanner to work using Windows Photo Gallery but there are only
a few adjustments you can make compared to the canon s/w.

Appreciate any help.

Cheers

Steve

All works well scanner included you have to download NOT only the 64bit Driver but also the other Canon 64bit Navigator and other drivers avaliable and install...
regards carl...