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Add Printer Not Working - Vista Home Premium

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Old 09-04-2008
Posts: n/a
Add Printer Not Working - Vista Home Premium

I have an Epson Stylus c84 Inkjet that, according to the Epson support page,
should already have drivers in Vista (I should just be able to plug in the
printer, Vista will see it and load the appropriate driver, etc). However,
Vista cannot find the correct driver and asks for the original driver CD, to
which I try anyway and it still does not work.
I contacted Epson who suggested I try and use the Add Printer feature.
However, upon trying this, an error came up as soon as I pressed the icon:
"Windows Cannot Open Add Printer. Operation could not be completed (error
I did not receive the original install disc from eMachines, and they have
been aggravating when attempting to get service from them. Any ideas? Thanks

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Old 09-04-2008
Posts: n/a
Uninstall the printer.
Go to the eMachines or the Epson website. Download and install the latest
Reinstall the printer.

In between sighs...Uninstall the printer. Go to the eMachines or the Epson
website. Download and install the latest driver. Reinstall the printer
whether or not you find a newer driver.

Which firewall, anti-virus or security suite is installed?
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Old 10-04-2008
Posts: n/a
*Sigh* Ok....let me try this again:

The driver for the printer is not the issue. Again, according to Epson.com,
a compatible printer driver for my C84 should already be on Vista.

The issue is: When I try to use the Add Printer option, I receive an error
that says "Windows Cannot Open Add Printer. Operation could not be completed
(error 0x000000c1)." Why is it doing this, and what can I do to correct it?

Ok...so, not to sound sarcastic (because this question is going to come off
as sounding that way), but how do I uninstall a printer that I haven't
installed? Vista does not see it, the original driver disc doesn't work (when
it's attempting to install the drivers, the install program just sits there),
and the current drivers I found for my printer at Epson were for XP.

If you're referring to the driver that Vista has for it, I don't know which
driver Vista would use to install my printer.

And again, why is my Add Printer command not working?

Do you see the printer in Device Manager?
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Old 15-04-2008
Alan Morris [MSFT]
Posts: n/a
the error the UI component is reporting is bad exe format. This will also
apply to dlls. Is sounds like x86 binaries are loading on x64 or x64
binaries are loading on x86.

E:\>winerror 0x000000c1

how would I got about attempting to correct this?

Unsure. I ran into a different issue but got this error. It turns out
there was a x64 print driver living in the x86 driver location so when a new
x86 client connected it failed with the 0x000000c1 error.

Is this 64bit or 32bit?

I assume you hit this error almost immediately

the explorer process will load printui.dll which drives Add Printer

You can launch Add Printer without explorer by opening a command prompt and

rundll32 printui.dll,PrintUIEntry /il

or for Network Add Printer
rundll32 printui.dll,PrintUIEntry /ip

Here is the list of files loaded and referenced by other files when starting
Add Printer using rundll32. Any one could be the issue but I sorted the
spooler components and placed them at the top of the list.

ModLoad: 71670000 716b2000 C:\Windows\system32\WINSPOOL.DRV

other stuff
ModLoad: 004b0000 004be000 rundll32.exe
ModLoad: 76f40000 77067000 ntdll.dll
ModLoad: 76cb0000 76d8b000 C:\Windows\system32\kernel32.dll
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Old 15-04-2008
Posts: n/a
I spent the last few weeks with the same problem with my RX620... a driver
that was supposed to be built into Vista, isn't the directions on the Epson
web site are horrid. In the end I installed Windows XP/2000 drivers and it
works fine... No help from Epson or Microsoft. who continue to say... plug
it in and Windows will find the right driver... however it never does.

I did try the Windows Xp/2000 drivers, but again to no avail. It appeared
that it was trying to install the printer, but still couldn't identify it.
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Old 14-05-2010
Alan Morris [MSFT]
Posts: n/a
the remote user needs write access to the registry, the /ga machine
connections are stored at this registry location.


those are print driver names they do not contain printer data.
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Old 14-05-2010
Join Date: Dec 2009
Posts: 4
I've tried this command from both Win7 32bit and XP computers and results are:

rundll32 printui.dll,PrintUIEntry /c\\computer /ga /n\\server\printer01

Win7 = locally add/remove printer OK
Win7 = remotely doesn't work

XP = doesn't work at all

Can you help me please?

I even tryed with vbs script but locally works, remotely with PSEXEC neither on XP or Win7.

For remote user what do you mean?
I'm running psexec with domain admin user. Is also local admin on remote machine.

sorry but on XP machine and Win7 under that reg key there are no connections.
XP has Connection Key but is empty.
Win7 has no Connections key.

Instead they have both:

and under this key there are all the OS versions and under each one there are keys names version 2 and version 3 with the drivers underneath
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Old 18-05-2010
Alan Morris [MSFT]
Posts: n/a
Re: Add Printer Not Working - Vista Home Premium

I do not know what psexec is.

local admin on the remote machine was my context.
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