Can't Install HP L7580 All-In-One

I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
successfully installed it on another Vista system and a Windows 2003 server.
I am having problems installing it on my system which also runs Vista. I
have assigned a static IP address, 192.168.1.15, to the printer and can ping
it and use IE to navigate to http://192.168.1.15 and view its properties.

When I initially tried to install the printer, I got to the "Device Setup"
screen which reported that "Device Detected" which was followed by a message
saying "Device Setup has failed to complete." with a red circle containing a
white 'X'. A Windows message box popped up with the message "HP Network
Devices Support has stopped working". I clicked "Check online for a
solution (recommended)" in this message box but no solution was found but I
have sent more than a half-dozen problem reports to Microsoft.

Then, I made the mistake of clicking "Next" to continue the installation
thinking I could set the printer up manually after the wizard completed.
After the wizard completed, I tried running setup.exe again to install the
printer but this time it couldn't even detect the device.

I searched for a resolution to the problem on the Internet but all I found
was a lot of postings making various suggestions which were reported to work
by some and not work by most. Over the two weeks I have had the printer, I
have tried most if not all of them. I uninstalled the software, downloaded
the "scrubber" package from HP and ran it, downloaded the latest version of
the installation package from HP, deleted INFCACHE.1, and most of the other
suggestions (not solutions) and tried to set up the printer again. I had
the same result, it couldn't detect the device.

After HP's set up was unable to detect the printer, I went to Printers in
Control Panel and right-clicked in the empty space on the right side and
selected "Add Printer...". Windows was able to find the printer, install it
and successfully print a test page. This limited functionality, however, is
not the reason I bought an "All-In-One" device. I want it all to work as it
does on the other Vista system.

I performed a system restore using a restore point set before I got the
printer. After restoring my system, I was able to recreate my initial
installation attempt where the device was detected but the "Device Setup has
failed to complete" again. I have been sitting here for two days hiting the
"Retry" button after making the various changes suggested in the postings on
the Internet.

I have looked in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers and used
printmanagement.msc to see if the printer was installed. It showed up as
"HP Officejet Pro L7500 Series (redirected 1)" in both the registry and
printmanagement.msc, I'm uncertain what the "(redirected 1)" means as this
is the first time I ever saw anything like it. There was also an entry for
"Fax (redirected 1/copy 1)" which I assume is the fax functionality of the
L7580.

After a few hours, messages appeared in my Event Log stating "Printer HP
Officejet Pro L7500 Series (redirected 1) was deleted, and users will no
longer be able to print to this printer." and "Printer Fax (redirected
1/copy 1) was deleted, and users will no longer be able to print to this
printer." When I checked the registry and printmanagement.msc, the printer
and fax were gone.

Some of the posts I've read say the printer won't be removed without user
interaction, however, my Event Log makes me believe differently. Some of
the posts indicate the reason the install fails is a permissions issue. I
can believe that because of all of the problems with "Access Denied"
messages from Vista.

I'm posting to this group because some people from Microsoft reply, whereas,
no one from HP ever responds to any of the posts on their forums or if HP
people do respond, they never identify themselves. If I was HP and had a
solution, I would post it as a highlighted link on my main web site based on
the number of complaints in their forums and the effect it must be having on
their reputation.

As I've pointed out, I've tried all of the suggestions I can find but have
not found any that allow me to set up the printer on my system. Does anyone
have a solution to this problem?

Thanks,
Tom

the (redirected) printers are from a TS session.

"HP Network Devices Support has stopped working". This is software from HP


This might be the problem

Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software for
your device"
http://support.microsoft.com/kb/937187

[bob414]

Had the same problem, my motherboard was a XFX with Ndivia network drivers. Ndivia has a update driver for the network. Installed update and HP installed as advertized.