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Thread: word, powerpoint 2007 crash at start

  1. #1
    popular loser Guest

    word, powerpoint 2007 crash at start

    I just upgraded from my expired Office Home and Student trial to Office Pro
    Plus 2007 on my Vista Premium laptop. Before I upgraded, Microsoft Works word
    processor stopped working, but now that I got a full Office suite I
    uninstalled Works and the Home and Student stuff but the problem has
    transferred to word/powerpoint now. Here's the problem:

    As soon as I try to launch Word 2007, the loading screen comes up then it
    says "Microsoft Office Word has stopped working"

    Problem signature:
    Problem Event Name: InPageError
    Error Status Code: c000009c
    Faulting Media Type: 00000003
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    LCID: 1033
    Brand: Office12Crash
    skulcid: 1033

    Powerpoint originally had an InPageError crash for me, but now when I try to
    load it it does this:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: POWERPNT.EXE
    Application Version: 12.0.6211.1000
    Application Timestamp: 46d4a83f
    Fault Module Name: kernel32.dll
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bd80
    Exception Code: e0000002
    Exception Offset: 0001b09e
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    LCID: 1033
    Brand: Office12Crash
    skulcid: 1033


    I don't have any of the add-ins blamed for Word or Powerpoint being unable
    to start, but I do have Google Desktop and Symantec Endpoint Protection, if
    those are able to interfere. Everything else in the suite (that I've
    installed, at least) works fine, so I don't know why this is happening.

    Thanks so much for the help!

  2. #2
    zachd [MSFT] Guest

    Re: word, powerpoint 2007 crash at start

    That's probably a little too generic of an error to be debuggable. If you
    put up the actual crash DMP file someplace, somebody might be able to take a
    look at it.

  3. #3
    popular loser Guest

    Re: word, powerpoint 2007 crash at start

    I don't exactly know how to do this, but I tried creating a dump file from
    task manager and even that crashed because Word isn't able to load enough for
    it to finish writing the file. What should I do?

    "

  4. #4
    popular loser Guest

    Re: word, powerpoint 2007 crash at start

    Also, I have all the latest updates and have run Office diagnostics
    repeatedly to no avail. What steps can I take to try to solve this? Microsoft
    won't talk to me :(

  5. #5
    Michael Jennings Guest

    Re: word, powerpoint 2007 crash at start

    Uninstall Office and reinstall Office. Office 2007 Pro Plus support:
    http://support.microsoft.com/oas/def...4&gprid=424846
    You probably can't see laying out money like that. If uninstalling
    and reinstalling Office doesn't get Word working, please respond.
    I'll try cross posting this to the Word application errors newsgroup.
    Maybe someone there will be more able than I to assist you.

  6. #6
    Terry Farrell Guest

    Re: word, powerpoint 2007 crash at start

    See the following FAQ for help diagnosing this problem.

    http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

  7. #7
    Suzanne S. Barnhill Guest

    Re: word, powerpoint 2007 crash at start


  8. #8
    Terry Farrell Guest

    Re: word, powerpoint 2007 crash at start

    Thank Suzanne. I don't know why this change didn't get save properly the
    other day - but I've now changed it again.

  9. #9
    Suzanne S. Barnhill Guest

    Re: word, powerpoint 2007 crash at start

    I had to change it both in my URL cheat sheet and in the OE signature I use
    as a shortcut.

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