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word, powerpoint 2007 crash at start

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  #1  
Old 13-03-2008
popular loser
 
Posts: n/a
word, powerpoint 2007 crash at start

I just upgraded from my expired Office Home and Student trial to Office Pro
Plus 2007 on my Vista Premium laptop. Before I upgraded, Microsoft Works word
processor stopped working, but now that I got a full Office suite I
uninstalled Works and the Home and Student stuff but the problem has
transferred to word/powerpoint now. Here's the problem:

As soon as I try to launch Word 2007, the loading screen comes up then it
says "Microsoft Office Word has stopped working"

Problem signature:
Problem Event Name: InPageError
Error Status Code: c000009c
Faulting Media Type: 00000003
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Powerpoint originally had an InPageError crash for me, but now when I try to
load it it does this:

Problem signature:
Problem Event Name: APPCRASH
Application Name: POWERPNT.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a83f
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bd80
Exception Code: e0000002
Exception Offset: 0001b09e
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033


I don't have any of the add-ins blamed for Word or Powerpoint being unable
to start, but I do have Google Desktop and Symantec Endpoint Protection, if
those are able to interfere. Everything else in the suite (that I've
installed, at least) works fine, so I don't know why this is happening.

Thanks so much for the help!

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  #2  
Old 14-03-2008
zachd [MSFT]
 
Posts: n/a
Re: word, powerpoint 2007 crash at start

That's probably a little too generic of an error to be debuggable. If you
put up the actual crash DMP file someplace, somebody might be able to take a
look at it.
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  #3  
Old 14-03-2008
popular loser
 
Posts: n/a
Re: word, powerpoint 2007 crash at start

I don't exactly know how to do this, but I tried creating a dump file from
task manager and even that crashed because Word isn't able to load enough for
it to finish writing the file. What should I do?

"
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  #4  
Old 14-03-2008
popular loser
 
Posts: n/a
Re: word, powerpoint 2007 crash at start

Also, I have all the latest updates and have run Office diagnostics
repeatedly to no avail. What steps can I take to try to solve this? Microsoft
won't talk to me :(
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  #5  
Old 15-03-2008
Michael Jennings
 
Posts: n/a
Re: word, powerpoint 2007 crash at start

Uninstall Office and reinstall Office. Office 2007 Pro Plus support:
http://support.microsoft.com/oas/def...4&gprid=424846
You probably can't see laying out money like that. If uninstalling
and reinstalling Office doesn't get Word working, please respond.
I'll try cross posting this to the Word application errors newsgroup.
Maybe someone there will be more able than I to assist you.
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  #6  
Old 15-03-2008
Terry Farrell
 
Posts: n/a
Re: word, powerpoint 2007 crash at start

See the following FAQ for help diagnosing this problem.

http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
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  #7  
Old 15-03-2008
Suzanne S. Barnhill
 
Posts: n/a
Re: word, powerpoint 2007 crash at start

This article is now at
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm

--
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  #8  
Old 15-03-2008
Terry Farrell
 
Posts: n/a
Re: word, powerpoint 2007 crash at start

Thank Suzanne. I don't know why this change didn't get save properly the
other day - but I've now changed it again.
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  #9  
Old 15-03-2008
Suzanne S. Barnhill
 
Posts: n/a
Re: word, powerpoint 2007 crash at start

I had to change it both in my URL cheat sheet and in the OE signature I use
as a shortcut.
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