windows has been shut down to prevent damage to your computer

[Urizen]

Hello!

I have installed Microsoft Windows Vista Ultimate 64-bit on my computer.
Everything was working fine but on 25th February of 2008, after the operating
system has been initialized, it was restarted unexpectedly. Now, if I run in
Safe Mode nothing wrong occurs but if I run the operating system normally,
before the user login screen, a blue window appears with the following
content:

"A problem has been detected and windows has been shut down to prevent
damage to your computer.

It this is the first time you've seen this Stop error screen, restart your
computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in
the Stop message, disable the driver or check with the manufacturer for
driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory
options such as caching or shadowing. If you need to use Safe Mode to remove
or disable components, restart your computer, press F8 to select Advanced
Startup Options, and the select Safe Mode.

Technical information:

*** STOP: 0x0000007E (0xFFFFFFFC0000005, 0xFFFFFF98018413D99,
0xFFFFF980188C13F8, 0xFFFFF980188C0DD0)


*** WUDFRd.sys - Address FFFFF98018413D99 base at FFFFF98018406000,
DateStamp 4549bdbd


Collecting data for crash dump ...
Initializing disk for crash dump ...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance."


It seems that nothing is wrong with the BIOS nor with any driver. What
should I do now? Each time I boot the Operating System this blue window
appears...


Thank you very much for all the attention given.

Kind regards,
Rui Nunes

[Saucy]

Good morning:

[How to troubleshoot a Stop 0x0000007E error in Windows XP - Microsoft]
http://support.microsoft.com/kb/330182

[Strange BSOD-WUDFRd.sys boot failure (long) - techsupportforum.com]
http://www.techsupportforum.com/micr...lure-long.html

[PC suite crashes VISTA]
http://discussions.europe.nokia.com/...cending&page=1

'Watch the URL wrap,
Saucy

[Urizen]

Hi Saucy,

Your hints didn't solve my issue. I have an image capture with the error
reported when I run the O/S in Safe Mode. Where can I post it?

It says: "Windows has recovered from an unexpected shutdown. Windows can
check online for a solution to the problem.

Problem Signature
Problem Event Name: BlueScreen"


However I don't have internet connection while in Safe Mode.

[Rick Rogers]

Hi,

Posting an image of the error isn't going to do much to help. You already
gave us the important textual part. The error is a driver error,
specifically a user-mode one. What you need to do is isolate it, and that's
not always easy to do. I generally start by booting to safe mode and running
msconfig from the start/search line. On the general tab, place the system in
diagnostic mode, click apply/ok and restart normally. If you can
successfully login, then move to selective startup and slowly re-enable a
few lines on the startup and services tabs at a time, rebooting in between
until the failure reoccurs. Once it does, you know it has to be one of the
ones that you most recently enabled. Believe it or not, the most frequent
cause of these types of errors are antivirus programs. It would be the first
thing I tried restarting.

[Dwarf]

Hi Urizen,

Being able to run Vista in safe mode indicates that there is no hardware
problems (incidentally, you can also have network support in safe mode if you
choose the correct option). I would suspect that it is a driver error.
Running Vista in safe mode means that no 3rd party drivers are running, and
that all hardware is using the Vista drivers as supplied by the original
Vista installation disk. The most common driver to give errors is the
graphics driver. That is because a corrupt driver can cause symptoms which
can manifest themselves in numerous ways. To check whether this is indeed the
cause of your problem, run msconfig by clicking on the start orb and typing
'msconfig' into the search box. The program will appear in the 'Programs'
section of the results panel. Click on it and, after providing administrative
credentials, you will see the 'System Configuration' dialogue. Click on the
'Boot' tab and under the 'Boot options' section check the 'Base video'
option. Next click 'OK' and restart your machine. Hopefully, you should be
able to start up as normal, but you will be using a basic video driver. If
you can, then a corrupted driver is most likely the source of the problem.
Reinstall your graphics driver, even if it is just a new copy of the version
that you already have. Next, run msconfig again but this time clear the 'Base
video' option. Reboot and your system should be working.
Dwarf