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Thread: Printer always offline

  1. #1
    Goldie Guest

    Printer always offline

    Hi - I recently set up a Brother MCF 665CW on a wireless network with
    an HP laptop running on Vista. Initially everything worked fine but a
    few days later (the next time someone tried to print) the laptop
    showed that the printer was offline.

    I have tried the following:
    - made sure "use printer offline" was set (or whichever way around its
    supposed to be; I did check this with Brother)
    - pinged the printer successfully
    - turned printer on and off
    - disabled "enable bidirectional support"
    - spent 1 hr 50 mins on the phone with Brother support and went
    through everything with them that they could suggest
    - uninstalled, reinstalled software and drivers

    I think that's about it. Any suggestions would be much appreciated.
    Thanks.


  2. #2
    RickyF Guest

    Re: Printer always offline

    I have a similar problem in Vista with an HP OfficeJet 7410xi that is
    wirelessly connected to my network. Whenever I want to use the printer
    or fax, I have to re-enable the printer's online status in Vista, even
    though it is never offline!



  3. #3
    Chaz53 Guest

    Re: Printer always offline

    It seems there are lots of printer problems lately with vista but no help. I
    need help too but can't get it. My "One Care" won't update anymore either.

  4. #4
    Corliss Guest

    Re: Printer always offline


    Hi guys,

    The issue is when a vista machine "sleeps" or is logged off but still the
    machine is still running.
    As far as I can tell the vista machine does not refresh the printer list
    after the workstation comes back online.
    To fix this you must ensure that SNMP is not selected.You must restart your
    workstaion and problem solved.
    Once again when SNMP is selected and the workstaion goes into standby mode
    the list is not being refreshed.
    Cheers,
    Corliss

  5. #5
    Howard - Sheffield Guest

    Re: Printer always offline

    I have (well at least my daughter has) a Vista home basic laptop - with
    almost identical problems.

    I can connect okay (over a Netgear wireless network) to an Epson 760 printer
    (using the standard Vista driver) which is connected to an older PC running
    Windows ME - but if the laptop goes to sleep, or is re-started - the printer
    shows up as off-line - and won't come back on line - using either the
    standard or admin menus.

    The only successful method seems to be to delete and re-install the printer
    - every time you turn the laptop off. What a pain! (Not something I can
    explain to my daughter how to do).

    I have seen some comments from Alan Morris elsewhere about disabling SNMP on
    the printer port - but even after re-installing from scratch (with teh
    printer working fully) - the 'configure port' button shows up an error when
    clicking on it. So how do I get access to this SNMP setting (for a network
    port).

    I have searched for hours on the internet for solutions to this issue - and
    there are literally thousands of posts to all sorts of technical forums about
    this same issue (with some pretty crazy suggestions being put forward). Many
    people obviously haven't realised that this is a straight Windows Vista bug.
    It works fine on Windows ME and XP - so isn't it about time that Microsoft
    sorted this problem out - for all versions of Vista - and stopped people
    pulling their hair out on this one.

    If I had a choice (except that this was a smart new laptop with Vista Basic
    on) - I would go straight back to Windows XP asap - at least it works!

    Come on Microsoft - you must know what the problem is by now - it's highly
    repeatable for any number of printers. We all want a downloadable
    hotfix/solution now!!!

  6. #6
    Alan Morris [MSFT] Guest

    Re: Printer always offline

    Actually connecting to a shared Win9x printer was disabled in Vista. I
    assume you created a local port that targets \\WindowsMEmachine\printershare
    in order to create the SMB connection.

    When the printer goes offline open a command prompt and type

    net print \\WindowsMEmachine\printershare

    you should get this returned.

    E:\>net print \\win98\xerox

    Printers at \\win98


    Name Job # Size Status

    -------------------------------------------------------------------------------
    XEROX Queue 0 jobs *Printer Active*
    The command completed successfully.

  7. #7
    Howard - Sheffield Guest

    Re: Printer always offline

    Do you really mean 'disabled' - or just not designed and tested to work with
    Win9x?

    Clearly I can get Vista to print to a printer attached to a Win ME PC over
    my network - I just can't get it to stay on-line on a restart.

    The net print command worked as you indicated - but teh printer is still
    shown as off-line.

    Are you saying that because Vista is not designed to work with Win9x PCs,
    this situation isn't fixable? Is there a workaround to keep the printer
    on-line

  8. #8
    Alan Morris [MSFT] Guest

    Re: Printer always offline

    Yes this was deprecated.


    Are you using a net use command to LPT on startup?

    When attempting to connect do you get the "could not connect" dialog.

    What port is the Vista "connection" assigned?

  9. #9
    Paul in Montreal Guest

    Re: Printer always offline

    Hello all,

    I've found a solution (worked for my setup) that clears the printer offline
    problem when printing from a Vista laptop PC over a home network to a printer
    connected to a Windows98 desktop PC. I never had this problem with my XP
    Home laptop accessing the printers on the Windows98 PC.

    With the Vista PC, I was always able to Add my 2 printers (HP PSC 1350 and
    Canon i560) using Vista's wizard (Add a local printer), but after a restart
    of the Vista PC, both printers would be offline. In Printer properties,
    Ports tab, both printers would appear as Client Side Rendering Provider under
    the Description column.

    My Vista PC is a new Dell Inspiron 1420, Vista Home Premium.
    My print server is a Dell Dimension V350, Windows 98.
    Home network is WiFi using a D-Link 624 router, WPA-PSK security enabled.
    Canon i560 on parallel port of Dell Dimension V350
    HP PSC 1350 on USB port of Dell Dimension V350

    Here's the fix:
    1. In Control Panel, Printers, delete offline printers. If they wont
    delete, it may be because there are pending print jobs in the queue. Open the
    printer and Cancel the jobs.
    2. In Printer properties, Ports tab, delete the previoulsy installed
    printers (offline statuts) that appear as Client Side Rendering Provider
    under the Description column. To do this, highlight the port, then click on
    Delete Port button. Click Apply.
    3. Restart your PC.
    4. Now reinstall the printers as follows:
    5. Open Control panel, Printers, and click Add a printer.
    6. Click Add a local printer.
    7. Select the "Use an existing port" radio button, and select LPT1: (Printer
    Port). Click Next.
    8. Install the printer driver. Mine were found in the list inlcuded with
    Vista. Select the manufacturer and the printer. Click Next.
    9. In the next window, accept the printer name or type in a new name. Leave
    the "Set as default printer" box unchecked. Click Next.
    10. Vista should now install the printer. A window should open saying
    "You've successfully added printer name.
    11. DO NOT Print a test page at this time, because nothing is connected to
    the LPT1 port on the laptop. Just press Finish. The printer you just added
    should appear in the Printers window.
    12. Click ONCE on the newly added printer to highlight it, then right-click
    and open Properties.
    13. On the Ports tab, click Add Port…, select Local Port, then click New Port…
    14. When the Port Name window open, Enter a port name as follows:
    \\computername\printername
    (replace computername with the name of your PC acting as print server, and
    printername with the name of your printer). Click OK.
    15. You should now have a new port listed on the Ports tab of the printer
    Properties, but now the Description should be Local Port, instead of Client
    Side Rendering Provider. Click OK.
    16. Now you can go to the General tab, and Print a Test Page.

    Hopefully, your test page will print. Then restart your computer to check
    that the printer comes back online.

    This procedure worked for me. Hope it works for you too. Good luck!

  10. #10
    davehc Guest

    Re: Printer always offline


    "Actually connecting to a shared Win9x printer was disabled in Vista"
    I am not quite clear on that. I am sharing 2 XP printers, on my wifes
    laptop, from Vista.


    --
    davehc

  11. #11
    Join Date
    Apr 2009
    Posts
    1
    What is SNMP and where is it, and how do I select it?

    Configure the network port that targets the print device

    I have the same problem with my HP 7410xi. How do I enable it?

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