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Thread: System Information - "Can't Collect Information"

  1. #1
    microsvc Guest

    System Information - "Can't Collect Information"

    In my System Information screen, theres a message reading: "Can't Collect
    Information". cannot access the windows management Instrumentation Software.
    Windows management files may be moved or missing.

    Also as a result of this, the Control Panel/System window is missing the
    Rating, Processor and memory information. Suggestions?

  2. #2
    Mark L. Ferguson Guest
    run services.msc, and see if you can start the WMI service.

    This can result from the %SystemRoot%System32WbemRepository folder being
    corrupt.

    Right click My Computer, and then click Manage.

    Under “Services and Applications”, right click Services, and then find
    Windows Management Instrumentation service. Press the STOP link

    Now, Delete all of the files that are INSIDE the
    %SystemRoot%System32WbemRepository folder. (usually
    c:\windows\system32\wbemrespository (do not delete the folder

    Restart the computer. The files are recreated when the computer restarts.

    Try again

  3. #3
    microsvc Guest
    I followed your steps, and deleted those files, rebooted, yet the
    problem hasnt been resolved.

    RPC is started. Is there a service called "Event Log"? If so, its not there.

    The service is listed as "WINDOWS EVENT LOG". Not "EVENT LOG".

    Nobody has any explanation as to why this anomoly is happening, and what I
    may do to fix it for good?

    I'd hate this to be another broken part of Vista I'll have to "Live with".

  4. #4
    gerryf Guest

    Re: System Information - "Can't Collect Information"

    Reading Mark's post above

    In addition to
    Windows Management Instrumentation

    Are
    Event Log
    Remote Procedure Call (RPC)
    also started?

    If not, start them and try again

  5. #5
    stevejum Guest
    Don't feel alone ... when I try to look at my system information
    (msinfo32.exe), I get the same emtpy window with the message "Can't
    Collect Information" "Cannot access the Windows Management
    Instrumentation software. Windows Management files may be moved or
    missing."

    And of course, none of the above suggestions have had any affect ... my
    WMI and RPC services are running, and I emptied the "wbemrespository"
    directory and rebooted.

    I've got 6 weeks into trying to establish a stable copy of Vista, and
    I'm on my eighth reload of the OS and my application suites. I wish it
    would stop slowly eating itself.

    More data, my event log has about 50 or more WMI events ... all right in
    a row ... half of which are hard errors (event ID 24 in red) and half of
    which are warnings (event ID 63 in yellow).

    The first entry (informational), Event ID 5617 says:

    - "Windows Management Instrumentation Service subsystems initialized
    successfully"

    And then is followed by around 50 WMI errors and warnings as noted
    below.

    The 25 or so Event ID 24's are all similar, e.g.:

    - "Event provider $Core attempted to register query "select * from
    __InstanceOperationEvent" whose target class "__InstanceOperationEvent"
    in //./root namespace does not exist. The query will be ignored."

    - "Event provider $Core attempted to register query "select * from
    __SystemEvent" whose target class "__SystemEvent" in //./root/SECURITY
    namespace does not exist. The query will be ignored."

    - "Event provider $Core attempted to register query "select * from
    __TimerEvent" whose target class "__TimerEvent" in //./root/SECURITY
    namespace does not exist. The query will be ignored."

    Those errors are followed by about 25 Event ID 63's, which are all
    similar, e.g.:

    - "A provider, ActiveScriptEventConsumer, has been registered in the
    Windows Management Instrumentation namespace root\default to use the
    LocalSystem account. This account is privileged and the provider may
    cause a security violation if it does not correctly impersonate user
    requests."

    - "A provider, CommandLineEventConsumer, has been registered in the
    Windows Management Instrumentation namespace root\default to use the
    LocalSystem account. This account is privileged and the provider may
    cause a security violation if it does not correctly impersonate user
    requests."

    SOooooo ... does anyone know who this mysterious event provider "$Core"
    is .... ?

  6. #6
    Jme63SCH@aol.com Guest

    Re: System Information - "Can't Collect Information"

    GerryF.....are you still with us....???

    Here is one thing you can try to get your WMI back up and running:

    Open a command prompt...(START - RUN - type CMD in the "Open:" box)

    At the prompt...copy/paste (or type) each of these commands in THIS
    order:

    winmgmt /clearadap
    winmgmt /kill
    winmgmt /unregserver
    winmgmt /regserver
    winmgmt /resyncperf

    Hit ENTER when necessary...(the copy/paste method should enter the
    commands automatically).

    Here is what each switch does:

    The "clearadap" switch clears prior WMI /resyncperf information
    from the registry.
    The "kill" switch causes WINMGMT to stop running copies.
    The "unregserver" switch removes the registry entries.
    The "regserver" switch invokes self registration.
    The "resyncperf" switch registers the system's performance
    libraries with WMI.

    I can also help you return EventLog to your services list.

    First...ensure that the EventLog service is running by attempting to
    start EventLog, like so:

    Open another command prompt and type NET START EVENTLOG at the
    prompt.
    If EventLog is already started...you will receive a message
    stating such.

    After making sure that the service is running, proceed to the next
    step:

    Check for the following key in your registry:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
    \Eventlog

    If the key IS found...it may be corrupt...in which case, it must
    be replaced using the method found below.
    If the key is not found...you need to get a copy of the key from
    another computer, and IMPORT if into your registry.

    If you don't have another computer from which to copy the key...I
    can email you a copy.
    The file, in text form, is simply too lengthy to post here.
    Please respond if you would like this file emailed to you.

    GOOD LUCK.....!!!! Let us know how things work out...!!!

  7. #7
    Chuck Guest
    i know this post is a month old but i was wondering if you could email me
    a copy of the key. I'm having the same problem and have been going crazy
    trying to find a fix. This is the first post that i've seen that trys
    something different.

    Sorry Its the thread aboutCannot access Windows Management
    Instrumentation software some files maybe be moved or missing
    I've trawled all the tech sites and tried all sorts of fixes but to no
    avail
    I've looked in my registry and found the first entry under

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
    \Eventlog

    and found the first entry "default" as having no value

    Could this be my problem ?

    All i know is I cant access System Information as just having learnt
    about this by doing a City & Guilds pc maintenance course 7266-11

    This is damm annoying and would like to fix it

    I did do a system restore saw System Information come up then it
    disappeared again

  8. #8
    Guest
    Hey all, here's the solution to your "Unavailable Rating" and SysInfo
    problems

    Start --> Run
    CMD
    net localgroup administrators NetworkService /ADD
    Enter

    Yes and just tried running msinfo32 from start/run and still it happens

    can't even put up a screenshot its too big !

    http://support.microsoft.com/kb/323209

    Don't know what to say. If you've tried all the fixes listed in the
    thread, then maybe someone else can help.

    That was covered in the thread in earlier posts.

  9. #9
    cakeluvr9 Guest
    You were the ONLY person who fixed this
    problem for me. Thanks so much for knowing what to do. Now what I want
    to know, if you can tell me, What was causing this error, and why did
    that simple dos prompt fix it? It's not enough for me just to have my
    problem fixed! I need to know -why-...

    I'm having the same problem done all the fixes found the key but default
    says that it has no value Is that the problem ? If so could some one
    email the new key or tell me how to fix it

    I have NO idea what you're talking about. I just looked this thread
    up on Google Groups... and there's something there about running
    msinfo32.exe and then getting the error. Is that what you're talking
    about?

    On my machine it has the exact same value. When I run msinfo32 from
    Start/"Run", it works.

  10. #10
    Uinsin42 Guest

    Re: System Information - "Can't Collect Information"

    Right Click "Computer", then "Manage", then
    "Services and Applications" then "Services" to find it. I was able to
    rebuild it I think, but it worked!

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