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Thread: Vista + PGP WDE + BSOD Stop 0x000000ED

  1. #1
    Darsenator Guest

    Vista + PGP WDE + BSOD Stop 0x000000ED

    Hello,

    I'm not sure if i've posted this in the correct support/discussion
    group. After encryting the entire hard drive after installing latest PGP WDE
    Version 9.7 upon the first reboot after entering my pgp authentication
    passphrase i receive the following error ?

    any ideas on what could be wrong ?

    I've tested out the hdd & it is fine as this only happens when i encrypt the
    drive with PGP-WDE.

  2. #2
    Ronnie Vernon MVP Guest

    Re: Vista + PGP WDE + BSOD Stop 0x000000ED

    The Stop:0x000000ED is usually associated with a corrupt or otherwise
    Unmountable Boot Volume.

    PGP Support - Access Technical Support:
    http://www.pgp.com/support/index.html

  3. #3
    Darsenator Guest

    Re: Vista + PGP WDE + BSOD Stop 0x000000ED

    Hi Ronnie,

    This is the strange part, this has only happened since upgrading to
    Vista..it was never an issue with XP...however i do understand that the boot
    process between XP/Vista is completely different.

    I'm absolutely stumped as to what the solution could be, I've put up post
    regarding the issue on the PGP Forum & have had heaps of people reading but
    nobody replying with an answer.

    Are there any BCD commands that i could run before rebooting the system
    ?..could it be that Vista does not know how to deal with the encryption set
    by PGP ?

    ...Thanks for taking the time to reply to my posting.

  4. #4
    Ronnie Vernon MVP Guest

    Re: Vista + PGP WDE + BSOD Stop 0x000000ED

    Martin

    I'm completely clueless about how the PGP encryption works with the system?
    Can you get to a command prompt with the F8 options at boot? If so, you
    might try the chkdsk /f command.

    --

  5. #5
    Join Date
    Oct 2008
    Posts
    1

    you issue is with the encrypted boot sector

    i had the same issue, and no there is not a current solution to the issue. It is not vista dependent, although a new feature in vista may be the culprit. When most windows OS's above win95 find what it thinks is a bad boot sector, it wants to run bootsect/bootmgr and correct the issue. before vista came along, this was only done after blue screen related failures. you would be prompted to boot in safe mode, etc. XPSP2/win2003 and above try to perform this task automatically (depending on settings)...vista however is not dependant on settings and does the automatically. To do this, vista mounts a sudo-CDrom/floppy using drive letter X (not sure if you have seen this before) and runs bootsect /n60 .... /force (syntax not exact). When this occurs the MBR is overwritten and thats when the fun starts. Because PGP has encrypted your boot partition (sector) but vista has overwritten your MBR now, you basically have an unbootable disk. Here is what I have found after much testing...almost to the point of insane ..ha

    - PGP recovery is not possible because bootguard authentication cannot occur. why? because you never pass the MBR checks due to your unencrypted MBR/PGP wont allow it to "bypass"

    - OS recovery is not possible using a restore disk (OS) why? because bootguard will not find a valid OS (os not found errors or similar).

    - reimaging without "disk whipe" is not possible. why? because even if you format the drive using full/complete (not quick) the MBR and bootsec are not "accessible" because bootguard "locks" that portion of the disk. even after total formatting, you will still see the bootguard splash screen.

    - reimaging after a total "disk whipe" will work but this requires a few steps.
    first, reformat the drive.
    second, perform 3 pass disk whipe
    third, run fixmbr to write a new MBR
    fourth, run bootsect /n52 ALL /force (unlocks the disk)
    fifth, run bootsect /n60 ALL /force (unlocks the disk)
    sixth, rerun fixmbr to write a final good MBR
    seventh, reimage your disk from a backup

    The worst part about this scenario is that PGP has no solution other than restoring from backup, and they have no input on the method of the restore. If you cannot recover using PGP images, or by using the "bypass" feature, you are basically on your own. remember, the "terms of service" state that PGP is not responsible for any corruption of your disk or loss of data. imagine that.

    Sorry for the long post, it served a dual purpose. hopefully to help you, and to allow me to vent...therefore preventing me from going "postal" :)

    dock

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