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Thread: USB ports stop working

  1. #1
    Rich T Guest

    USB ports stop working

    I am having continual problems with USB ports stopping working at random.
    Sometimes it is the port itself, so swapping the accessory to another port
    fixes the problem. But sometimes the accessory itself seems to stop as
    whichever port it is plugged into it does not work. Usually the problem
    randomly fixes itself a few days later.

    But this afternoon, for no apparent reason, my mouse stopped working. Then
    all other USB accessories stopped working, including the keyboard.

    I have spent all day trying to fix the problem - not having a mouse makes
    everything very difficult. After multiple hard resets (ie pull the plug
    out!) and reboots, I managed to get the keyboard to work. After figuring out
    how to navigate using just a keyboard I managed to use device manager to
    uninstall various USB dirvers, and after rebooting endlessly (and why is
    Vista so slow to boot?) I finally managed to get a mouse to work (not my
    usual Microsoft optical mouse - but the original Dell Mouse). It only works
    on one port - if I plug it into any other ports it will not work. I can't
    get any other accessories to work. My Microsoft mouse does not work in the
    port where the Dell mouse works.

    How can I fix this? I wouild guess there is some major problem with the USB
    drivers, but I can't identify in device manager which USB hub driver to
    delete. And I don't want to delete the driver that is controlling the mouse
    by accident as it took about five hours work this afternoon just to get
    mouse back.

    I have already googled and installed all the USB cumulative hot fix for
    Vista USB problems, and this seemed to have fixed some of the earlier
    problems I was having, but unfortunately my optimism proved false...


  2. #2
    Pete Guest
    Really sounds like hardware.

    Root Hubs have current draw limitations ( 500 mA ) and the controller
    has a limited amount of bandwidth. Many USB devices can be called
    "Heavy Demand" types and overloads may simply cause all devices on
    the Root Hub to stop working. The OS is supposed to issue warnings
    when overloads occur but this doesn't always happen. This problem is
    more common on motherboards with a single Enhanced ( USB 2.0 )
    controller. It doesn't take very many devices to overload in this setup.

  3. #3
    the wharf rat Guest
    I had *exactly* the same problem. After a week of trying new
    devices (including a midnight trip to walmart when I was convinced my
    mouse had died...) and driver upgrades downgrades and rollbacks I found
    a bios setting for USB 2.0 voltage: low med hi and maximum. I set it to
    maximum and voila! no more problems...

    Turn on legacy USB support in BIOS, reinstall your motherboard drivers.
    Do it in that order to see if it fixes the problem.

  4. #4
    AlexB Guest

    Re: USB ports stop working

    Make sure there are such files in this folder:

    Directory of C:\Windows\Inf
    angelusb.inf angelusb.PNF
    irstusb.inf irstusb.PNF
    stusb2ir.inf stusb2ir.PNF
    usb.inf usb.PNF
    usbccid.inf usbccid.PNF
    usbcir.inf usbcir.PNF
    usbport.inf usbport.PNF
    usbprint.inf usbprint.PNF
    usbstor.inf usbstor.PNF
    usbvideo.inf usbvideo.PNF
    wceusbsh.inf wceusbsh.PNF
    wdma_usb.inf wdma_usb.PNF
    winusb.inf winusb.PNF
    26 File(s) 1,113,306 bytes
    3 Dir(s) 53,645,410,304 bytes free
    [usbhub]

    Make sure there are such drivers:
    Directory Windows\System32\drivers\
    usb8023.sys USBAUDIO.sys
    USBCAMD.sys USBCAMD2.sys
    usbccgp.sys usbcir.sys
    usbd.sys usbehci.sys
    usbhub.sys usbohci.sys
    usbport.sys usbprint.sys
    USBSTOR.SYS usbuhci.sys
    14 File(s) 857,472 bytes

    In one of my Vistas 6 files were missing in the first directory and one
    driver in second.

    Although I fixed that it did not resolve the story completely. I had this
    problem for many years in XP and then in Vista.

    What I ended up doing after a person from another forum suggested me to do
    was to purchase a Belkin Internal 5-Port USB PCI card. He purchased
    Belkin's. I did not quite trust the maker but went for his pointer. It
    resolved the eissue completely. I removed a firewire PCI card in the back
    that I never used and plugged in Belkin. It isntalled itself and I've never
    had any problems since.

    This card and similar cards by other makers allow for the 5-th USB port to
    be engaged. It is not exposed to the elements. It faces the internals of the
    computer. However, if you have a floppy you do not need you can buy another
    External USB card (not PCI) and mount it up front ripping off the floppy
    drive. Thus you will have 8 fully functional USB ports and they will all
    work.

    I did it on 2 machines so far. I do not need to use the 5th, internal port.
    I now have plenty.

  5. #5
    wasatchpowder Guest

    Re: USB ports stop working

    I came back from vacation and all of my USB ports had quit working.
    I had left my computer running the whole time.
    I found a solution that worked for me.
    It seems if the USB port gets a power spike it can cause the USB port
    to quit working.

    Shutdown your desktop and unplug the power cord for 5 minutes and then
    restart.

  6. #6
    Chuck Guest
    The same thing can occur on various P/Cs due to BIOS settings, or an
    outmoded BIOS version.

    laptop hp pavilion dv5-1110el, vista home premium (sp1, x86, ita), 4gb
    ram ddr2 800mhz, geforce 9600m gt 512mb (forceware 175.86, 1280x800
    desktop).

    Something is fishy about display resolution.

    For GeForce 512MB dedicated VDRAM, why is it only 1280x800?

    I have an old HP with GeForceMobile 256MB and 17" display's native res is
    1440x900 which is where it's been set by factory.
    But you seem to be stting res too low. I would imagine you rdisplay is also
    not too small based on HP part# and memory size.

  7. #7
    matsbjork Guest

    Re: USB ports stop working

    Worked for me too.
    Computer : Sony Vaio VGN FW21e

    Problem;
    My mouse among some other things stopped working but the external drives
    still worked.

    My solution;
    * removed the power cord
    * removed the battery
    * drank some coffee
    * "reassembled" the stuff
    * started the computer
    * stopped crying

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