Help please? Win32 Cabinet Self-Extractor

Please, I am so tired of reinstallation & recovery. This seems to be HPs only
solution. Can any one help me resolve this?
Description
This program might not have installed correctly

Problem signature
Problem Event Name: PCA2
Problem Signature 01: Artsy[1].exe
Problem Signature 02: 5.0.2809.2400
Problem Signature 03: Win32 Cabinet Self-Extractor
Problem Signature 04: Microsoft(R) Windows (R) 2000 Operating System
Problem Signature 05: Microsoft Corporation
Problem Signature 06: 1
Problem Signature 07: 201
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 9917166

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shellp (tecno newbie)