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Thread: I cannot uninstall Trend Micro's PC-Cillin internet security

  1. #1
    Jeff FTN Guest

    I cannot uninstall Trend Micro's PC-Cillin internet security

    I have a new dell inspron laptop, Windows VISTA, preloaded with TM's
    PC-cillin security 14 on a 30 day trial. It's expired, I'm trying to remove
    it. None of the usual methods work, start menu, control panel, NOR the
    uninstall tool in the TM program folder as recommended from the trend micro
    site for this specific problem. The uninstall window using the PCCtool.exe
    file in the TM program folder, is just running endlesly ( 45 minutes now )
    without finishing.

    Dell's final solution was reformat the hard drive and restore the OS. Other
    than the annoyance of saving all the data that will be lost, I am very
    reluctant to reformat the hard drive on a less than month old laptop because
    TM has software issues that prevent uninstall from working.
    Any suggestions on any tools that might remove this program?

    --
    Jeff FTN

  2. #2
    Ashton Crusher Guest

    Re: I cannot uninstall Trend Micro's PC-Cillin internet security

    One thing I would try is to go to it's directory in "program files"
    and delete that directory. You may also need to delete a line or two
    in the registry.

  3. #3
    Universe_JDJ Guest

    Re: I cannot uninstall Trend Micro's PC-Cillin internet security

    Just as a note, you should create a registry backup before doing
    anything to the registry.

  4. #4
    Jeff FTN Guest

    Re: I cannot uninstall Trend Micro's PC-Cillin internet security

    Could you give me a hint of how to identify the directory? I'm in the program
    files now.. lots of names, nothing with a "type" of directory, nor an
    extension of .dir?

    Also, what line or two in the registry? Yes, I would create a backup first.
    THanks.
    -

  5. #5
    John Guest

    Re: I cannot uninstall Trend Micro's PC-Cillin internet security

    You may not be able to delete any folder in the Program Files folder without
    changing the Security setting. Changing the Security setting may require
    loggin as the REAL ADMINISTRATOR.

    Also try using Windows Installer Cleanup (msicuu.exe)

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