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Thread: HP OfficeJet G85 & Vista Scan and Fax not working

  1. #1
    W@lly Guest

    HP OfficeJet G85 & Vista Scan and Fax not working


    Hi there
    I've got Windows Vista Enterprise and my scanning does not work.
    When I use the "new Scan" in "Windows Fax and Scan" I get this error:
    "The service cannot be started, either because it is disabled or
    because it has no enabled devices assosiated with it" , but I can use
    the printer and on HP's website there is no driver/programs to
    install!!

    Please help.

    Thanks
    W@lly
    :mad:
    :confused:
    :eek:

    PS: I do not have Nortan installed!!


    --
    W@lly
    Posted via http://www.vistaheads.com


  2. #2
    huwyngr Guest

    Re: HP OfficeJet G85 & Vista Scan and Fax not working

    Do a search/look around here on the G85 -- someone found their Gateway
    laptop did not include the G85 drivers which are certainly in my
    "retail" VISTA Ultimate.

    You'll see a message from me showing where those driver files are
    located on my computer -- you could check yours.

    What PC are you using?


  3. #3
    huwyngr Guest

    Re: HP OfficeJet G85 & Vista Scan and Fax not working

    A thought, but it's a question not a statement:

    I understand the Enterprise version is intended for use by Enterprises
    (surprise!) where the IT people will establish what should actually be
    installed on each computer. I would imagine but don't know that this
    would include specifying what VISTA components and what drivers (for
    what hardware) should go down the line.

    If this is the case, did you do whatever an IT manager has to do to get
    your PC setup to do what you want it to do?

    See what I mean? <s>

  4. #4
    Join Date
    Jan 2009
    Posts
    1

    Re: HP OfficeJet G85 & Vista Scan and Fax not working

    huwyngr you mention you have listed the driver paths for the G85 for vista, i cannot find this post anywhere, any chance you could repost the details as i am attempting to fudge an install on the Window 7 beta and cannot find the drivers on my vista install as i have managed to corrupt it through the Windows 7 beta update feature... any help would be much appreciated.

    Regards

    Craig H

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