Unable to get Lexmark Z645 USB printer to print

[oldfogie]

Just got new computer with Vista Home Basic.
Trying to print from Wordpad, it shows the printer is there, document there, and says printing but it never prints.
Thanks for any help!

[oldfogie]

"oldfogie" <oldfogie@bellsouth.net> wrote in message news:kZcyh.44013$Ts.42436@bignews6.bellsouth.net...
Just got new computer with Vista Home Basic.
Trying to print from Wordpad, it shows the printer is there, document there, and says printing but it never prints.
Thanks for any help!

Forgot to mention, also will not print a test page. Says test page was sent to printer, but no print.
I was using this printer with my old computer (Windows ME) and worked ok.

[Hennie van Dalen]

Same problem here, but with a Canon Selphy CP400 USB printer.
Maybe its a USB print problem?
My PC is a HP pavilion t290nl (intel pentium 3 processor)
Before the upgrade to vista everything worked.... ;-(

"oldfogie" <oldfogie@bellsouth.net> schreef in bericht
news:kZcyh.44013$Ts.42436@bignews6.bellsouth.net...
Just got new computer with Vista Home Basic.
Trying to print from Wordpad, it shows the printer is there, document there,
and says printing but it never prints.
Thanks for any help!

[R Mahone]

Go to the Lexmark web site, download & install the new driver for the z640
series that's compatibile with Windows Vista.

"oldfogie" <oldfogie@bellsouth.net> wrote in message
news:ngdyh.44018$Ts.27899@bignews6.bellsouth.net...

"oldfogie" <oldfogie@bellsouth.net> wrote in message
news:kZcyh.44013$Ts.42436@bignews6.bellsouth.net...
Just got new computer with Vista Home Basic.
Trying to print from Wordpad, it shows the printer is there, document there,
and says printing but it never prints.
Thanks for any help!

Forgot to mention, also will not print a test page. Says test page was sent
to printer, but no print.
I was using this printer with my old computer (Windows ME) and worked ok.

[oldfogie]

"R Mahone" <****y2@comcast.net> wrote in message news:OTASIevSHHA.1208@TK2MSFTNGP03.phx.gbl...
> Go to the Lexmark web site, download & install the new driver for the z640
> series that's compatibile with Windows Vista.

Thanks, but I already did that.

Everything seems to be working, except the printer does nothing. Was working fine on my old computer which died and was replaced with this new one.


just got new computer with vista loaded and bought new lexmark printer z645m
detects printer says its printing but always in que and when i go to printer
options it always says its offline.ive done everything but nothing
works.please help!!!!!!!

[oldfogie]

Doesn't any MVP have anything to say on this?

[Cari \(MS-MVP\)]

Erm, what would you like me to say. I have a network of a Windows 2003 R2
64-bit server (standard edition), two desktops with Vista Ultimate 32bit,
one desktop with Windows XP MCE and two Windows XP Pro notebooks. I have a
Canon i950, a Canon i860, a Canon i560, an Epson R200 and a Lexmark Optra S
and all PCs print to all printers. Oh one of the Vista Ultimate PCs also
dual boots with Windows x64 and that prints fine as well.

All printers installed just as they should.

Now either my PCs and printers know I'm a Printing & Imaging MVP and behave
accordingly, or you're doing something wrong or your printer or PC is not
working correctly. Did you install the software before connecting the
printer? Is the printer connected to a USB port on the motherboard or on a
hub? If on a hub, powered or unpowered? Is this printer known to be
working OK? Are the USB ports known to be working OK? Do you have the
latest drivers from the Lexmark website?

There are probably a few other questions I could ask like is the printer
connected to power and does it have adequate ink supply but I would have
expected you to have checked these.

Is UAC enabled or disabled?

ANY further info you can provide will be helpful but it's difficult to work
with what you have given me.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"oldfogie" <oldfogie@bellsouth.net> wrote in message
news:KrRyh.483$p9.189@bignews7.bellsouth.net...
Doesn't any MVP have anything to say on this?

[oldfogie]

Thanks for reply, Cari! As you probably guessed, I'm pretty much a computer illiterate. For one thing, i don't know what UAC is, so don't know if enabled or not. The printer is connected to a powered USB hub. Everything seems to be working, except the printer does not print. It shows it to be offline, but I have not been able to find anywhere to turn it online. That may be the problem.
I downloaded the driver from Lexmark for this printer, said was for Vista. I understand that windows installs a USB printer automatically when it's connected. The printer turns on when computer is started, and turns off when re-started or shut down. The info is sent to the printer, and one time when I was trying different things in printer setup, said printer could not communicate with the printer. (Worked fine with old computer with Windows ME).
I just don't want to have to take this to the computer repair shop to get them to get it working, $45 min. charge.
I am 78 years old, kind of an old dog to be learning new tricks, but I made it fine with Windows ME.
Malcolm

[cameo]

I had the same problem with the Lexmark Z645 and Vista. After a lot of effort I gave up and emailed Lexmark.

Their response was surprisingly helpful:

First download and run "CleanupUtility.exe" from: ftp://ftp.lexmark.com/driver/inkjet_drivers/Cleanup/

Then unplug the printer's USB cable and restart your PC.

Then download and run the printer's drivers/install program for Vista, from: http://downloads.lexmark.com:/cgi-pe...indows%20Vista

Only plug the USB cable back in when the drivers/install program tells you to.

After install, I think it asks for another reboot.
Then all should work fine.

:-)