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Unable to Print or Print Preview from IE7 on Vista Home Premium

Vista Help


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  #1  
Old 08-12-2007
Poppy
 
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Unable to Print or Print Preview from IE7 on Vista Home Premium

I've been struggling with this for some time now.

The computer is a Toshiba laptop with Vista Home Premium. It prints to the
USB connected Brother printer with no problem from Word, Excel, Firefox, etc.
However, it is unable to print HTML documents from either IE7 or Outlook
(plain text emails in Outlook do print fine)

There is no response when I select "Print" in IE7. No error, no document
spooled to the printer. This is consistent no matter which printer I select
as the default printer. When I select "Print Preview", the print preview
window opens, but no document is displayed.

I have:
- installed an updated, Vista compatible driver for the primary printer
- installed all available updates for IE
- changed Outlook to display messages as plain text - which is a work-around
only
- disabled UAC
- disabled "Protected Mode" in IE
- Run IE as administrator

So far, nothing has fixed the problem. Has anyone else encountered this? I'm
seeing a lot of printing problems with Vista, but very few that don't spool a
document or display an error.




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  #2  
Old 25-01-2008
VegasDood
 
Posts: n/a
RE: Unable to Print or Print Preview from IE7 on Vista Home Premium

I am having the same problem and it is very frustrating, I have an HP
printer and HP blames Microsoft, I contacted Microsoft but they said I have
to either pay the fee for them to tell me what's wrong or I can go to my
computer manufacturer and ask them for help, either way there is NO help
anywhere, no one seems to know how to fix this..I have spent almost 2 hours
looking for an answer in the Windows Vista Community postings but no one has
posted how to fix this problem..sorry I'm just extremely frustrated.
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  #3  
Old 30-01-2008
garydean01@gmail.com
 
Posts: n/a
Re: Unable to Print or Print Preview from IE7 on Vista Home Premium

Yes, I have a new HP dv6404 laptop running Vista and IE7 and when I
print from IE7 I get the following error message:

Line: 14

Char: 1

Error: Library not registered

Code: 0

URL: res://ieframe.dll/preview.dlg

(when I click on "yes" or "no" at the prompt, the error messages
changer slightly from Line: 14 to Line: 439)

I have switched to Firefox because I have tried all the fixes on the
net without resolving the problem. There is no way to reinstall IE7 on
Vista, no standalone IE7 software to install over the broken IE7 and
no way to uninstall IE7 from Vista that I have found.

What a way to run a multi-billion dollar company by using customers as
the beta tester guinea pigs until enough people complain and they
develop a patch! Now their are alternatives and so they had better
start making more robust and bug-free software or they won't be around
in a decade.
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  #4  
Old 15-04-2008
BruceH
 
Posts: n/a
Re: Unable to Print or Print Preview from IE7 on Vista Home Premium

I had this problem for a long time (almost a year I guess - gave up
eventaully). After a recent rebuild I did some more searching and found
a solution: did you by chance move the location of your FAVORITES
folder?

I moved the Favorites folder to my data drive. Apparently IE7 in
protected mode runs in a limited security mode and windows does not
automatically set the sharing security properly when this folder is
moved.
(Which is why the protected mode diable fix works)

I had to go to my Favorites folder. Right click on Properties then go
to the Security tab. Make sure that your user ID has full control
marked. (Mine did not when I checked).

As soon as I set myself for Full Control, IE7 started printing again
(on second attempt)
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  #5  
Old 12-05-2008
MKM
 
Posts: n/a
Re: Unable to Print or Print Preview from IE7 on Vista Home Premium

Assuming you're running Vista... this is what worked for me when I
experienced the same problem. Right click on the Internet Explorer icon
on the desktop, then click on properties, then click the shortcuts tab,
then choose the advanced tab (in the lower right corner) and then check
"Run as Admisinstrator" box and click OK. This solved my problem - hope
it works for you!
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  #6  
Old 12-05-2008
Tony Zamboni
 
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I can not make changes in that box to check "Run as Admisinstrator" as the
box is greyed out. I tried signed in as Administrator and user and can not
make changes in either. I will attempt to make a new shortcut from the .exe
file and see if I can make the changes.
My problems started when I did MS update KB929547 and Update to AVG free 8.0
The KB929547 was required by AVG to install the update.
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  #7  
Old 13-05-2008
MKM
 
Posts: n/a
Re: Unable to Print or Print Preview from IE7 on Vista Home Premium

I don't know why that area (Run as Administrator) would be greyed out
for you. Sorry that my fix didn't work for you. I don't know if this
next tip will help you but it's worth a try... Try making your user
account in IE7 have full control. See the following link for
information about User Account Control permissions: 'Understanding and
Configuring User Account Control in Windows Vista'
(http://technet.microsoft.com/en-us/w...6025.aspx#ECG).
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  #8  
Old 13-05-2008
Christopher
 
Posts: n/a
Re: Unable to Print or Print Preview from IE7 on Vista Home Premium

Running as administrator turns off the protected mode which might work for
printing but which does nothing good for security.

It is a great shame that Microsoft does give a **** for consumers that have
this problem, of which there are many.
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  #9  
Old 09-11-2009
gadgetlover
 
Posts: n/a
Re: Unable to Print or Print Preview from IE7 on Vista Home Premium

Well, you might just have hit the nail on the head there Bruce! I
always "move" my favourites folder to a different partition and that
caused a problem with adding websites to my favourites once because it
was marked as Read Only.

But it had never caused any problems with blank or very slow print
previews until I did a clean install of Windows 7 64-bit! *But after
installing Windows 7, I got all sorts of problems trying to print from
IE8*, the worst of which was when I sent pages to my Epson Printer, the
display would go black for a few seconds every time the print preview
opened! I tried all the fixes I could find, including uninstalling and
reinstalling my Nvidia drivers (two or three times!) but nothing cured
the problem. So as a workaround I unchecked Print Preview in my Epson
preferences and now I just use Windows print preview -before- I select
the printer instead.

But although Windows print preview opened OK, it would sometimes take
ages to display the document. But I just followed your advice - and the
print preview seems to come up MUCH quicker now! So thank you very much
indeed for the tip!
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