Vista print spooler problem

[I posted this twice in the printing/faxing/scanning newsgroup, but since it
never showed up, here it is again...]

A customer brought their Lenovo laptop w/VHP installed because her HPOJ 7110
printer had disappeared. Thinking that she needed to do so, she clicked the
Add Printer button and got "Windows can't open Add Printer. The local print
spooler service is not running."

The spooler can then be restarted, and clicking the Add Printer button gets
"Windows can't open Add Printer. Operation could not be completed (error
0x000006be)

The event log event ID 1033 associated with this error says "the print
spooler cannot start because the PrinterBusEnumerator could not start. Error
code 0x80070006. This can occur because of system instability or a lack of
resources."

Since she installed the printer herself and she isn't particularly computer
savvy, I suspect that she might have installed XP drivers, although the
printer had been working ok for a while. I haven't tried downloading and
installing the HP OJ7110 Vista drivers yet, as I suspect that they won't
install.

Anybody seen this/have a fix?

Chat with HP Support:
http://h50203.www5.hp.com/hpisweb/cu...&cc=us&lang=en

No one can help resolve HP printer issues better
than HP. The chat support is FREE! I've
used their chat support on several occasions to resolve
issues with installing older HP printing devices.

Well, it looks like this may not be an HP problem after all. I spoke with the
customer and she says that she did not use any HP software. Not knowing any
better, she just connected the USB cable and Vista used its own driver.

So, what about the PrinterBusEnumerator? Is it HP software, or part of Vista?

Carey,

HP says this is not their problem, since the error occurs when clicking on
the Add Printer button, and the printerBusEnumerator is a windows component,
not an HP component.

Do you have any suggestions for resolving the problem before I do a wipe and
reinstall of Vista (for the 3rd time since July, on this machine)?

I have the same exact problem only with an HP2610. The other systems on my
wireless network use the printer flawlessly. Unfortunately, I recently
upgraded from XP to Vista and the troubles soon began. I contacted HP and
spent almost 2hours chatting with Technical Services. They even sent me a
level 3 uninstaller to get the XP drivers off the machine. DIDN'T WORK.
Since I have tried 8 different ways to uninstall and subsequently re-install
the printer, Vista tries 8 times to update the drivers for the "unidentified
device".

This is in addition to the two MS (XBOX and ZUNE) that took a huge dump and
don't integrate with the Vista machine anymore. Anyone heard of a good sale
on a MAC?

Dear Carey

it is clearly not an HP problem
this problem is related to Windows VISTA : this problem occurs when trying
to ADD a printer, no matter the brand

I have this exactly same problem as wyocowboy here below, and as Eddie, Pimp
Daddy Addy,irondog,
Mr. raspy, and many many more users in (and outside) this forum

It is clear that there is an (yet) unidentified issue with the Windows Vista
Spooler with regards to different printers (mainly HP and Lexmark but also
Canon, Epson....)

the "symptom" is always the same

1) all the printers have disappeared from the control panel printer folder
(including virtual printers such as MS XPS or Acrobat printer)

2) when trying to install (add) a new printer : an error message appears,
telling that the spooler is not running (or similar messages)

3) when checking in the services.msc console, we do see that the spooler has
stopped again

4) when trying to restart the spooler, it seems to stark ok, but as soon as
we try to (again) "add" a printing
(using the appropriate button)
-> the spooler immediately crashes (stops) and the same error message
occurs
- "the print spooler cannot start because the PrinterBusEnumerator
could not start.
- Error code 0x80070006
- spooler not started and/or windows can't open add printer and/or
- Operation could not be completed
- etc...

So the situation is "delicate"
- OS is Windows Vista (no mater the version)
- The printers are various (HP; Canon, Lexmark, Epson)
- The "control panel printers folder" is empty
- It is impossible to add a printer (using the appropriate "add" button)
- The spooler seems unstable and stops itself when attempting to add a printer

Does someone know the solution?

I use Vista Ultimate 32 bit and have never had a problem installing or
using any of my Dell printers, which are simply rebranded Lexmark printers.
I've never had a problem in which the print spooler service stops working or
is disabled.
Maybe I'm just lucky. In any event, Vista has not presented me with any
problems related to printers. I'm not saying Vista is or is not the
causative factor because I'm not qualified to make that assertion. I'm
simply disputing your statement "this problem is related to Windows VISTA :
this problem occurs when trying to ADD a printer, no matter the brand."
I'm certainly not trying to start any type of argument. I hope you and
the others get the problems resolved. I know how frustrating it can be when
you don't have access to a printer.

[funofact]

To start and stop the print spooler
Open Computer Management.

on the start menu ,just type computer management

In the console tree, click Services.
Where?

Computer Management/Services and Applications/Services

In the details pane, double-click Print Spooler.

Do one of the following depending on the task you want to do:
Click Stop to stop the service.
Click Start to start the service.