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Thread: HP Photosmart C5280 Printer - Scanner - Copier

  1. #1
    jaz33063 Guest

    HP Photosmart C5280 Printer - Scanner - Copier

    I recently purchased this printer. However, after installing, uninstalling,
    reinstalling, communicating with HP I cannot scan to my desktop. Does anyone
    have a fix for this?
    --
    jaz33063

  2. #2
    Cari \(MS-MVP\) Guest

    Re: HP Photosmart C5280 Printer - Scanner - Copier

    I presume you have the latest drivers:
    http://h10025.www1.hp.com/ewfrf/wc/s...204464&lang=en

    It's always a good idea to read the printer manual, but HP have a quick
    article on how to scan:
    http://h10025.www1.hp.com/ewfrf/wc/d...s=2093&lang=en

  3. #3
    anonymous Guest

    Re: HP Photosmart C5280 Printer - Scanner - Copier

    I have a similar problem with both the HP Officejet Pro L7680 and Officejet
    Pro L 7780. HP tells me that all of their drivers are built upon the same
    foundation, so I imagine our problems are related. They also insist that my
    problem is unique!

  4. #4
    Malke Guest

    Re: HP Photosmart C5280 Printer - Scanner - Copier

    You've posted in various places, to a thread of your own and to other
    people's threads, and I need to tell you that probably your problem *is*
    unique. I've installed quite a few HP printers of various kinds on
    clients' machines and have had zero difficulties. These printers have
    been network printers and local printers and various models. So for you
    to say that all HP printers are bad as you've done is simply wrong. Yes,
    you couldn't make your printers work. No, I have no idea why. And now
    that you've gotten rid of the printers there is no point in
    troubleshooting them. You don't have them any more so you can't do
    anything we might suggest and there is no way to know why you were
    unable to get them working.

  5. #5
    Sir Sly Guest

    Re: HP Photosmart C5280 Printer - Scanner - Copier

    Your problem is not unique!! I have a Lexmark 8350 All-in-One and I have the
    same problems. Lexmark has sent me all the possible drivers and Vista still
    won't recognize that my scanner or fax even exists!!!!

  6. #6
    jaz33063 Guest

    Re: HP Photosmart C5280 Printer - Scanner - Copier

    I've tried all of your suggestions. I'm still getting the error message
    "hpqscnvw has stopped working".

  7. #7
    Cari \(MS-MVP\) Guest

    Re: HP Photosmart C5280 Printer - Scanner - Copier

    Well that's not a unique error and a quick google suggests HP are well aware
    of this since there are several entries in their own forums.
    http://forums1.itrc.hp.com/service/f...66536+28353475

    http://forums1.itrc.hp.com/service/f...readId=1150604

    See if either of those help.

  8. #8
    Join Date
    Aug 2008
    Posts
    1

    HP Officjet Pro 7580 and Vista

    I wanted to post even though my printer is a differnt model. I've got a customer who has about 5 of these printers by HP and many employees running Vista Business. We got the printers installed and working and over time, likely due to updates on either Microsoft's side or HP's side, the scanning feature stopped working. The printer is supposed to recognize the computer of which to scan and over the course of time, many this last week, the computers are no longer being recognized by the HP Printer. So we've tried to uninstalled the (Huge) HP driver and utilities and then reinstall, but have frequent and different problems reinstalling. Often times the HP Support Center fails to load or loads as a blank screen, the computer cannot find any scanners or the driver just fails during loading.

    We've since learned that HP offers a full Removal Utility for various models of these printers because they know they have issues with uninstalling or rolling back the drivers.

    So, we've even tried these utilities with not much better success. We are a little more of a special case because we are running roaming profiles on the users' machines so their "My Documents" are backed up on the server. If we try to install these while logged into a domain account, we often get an error similar to "My Documents contains an invalid character". We've learned though our own troubleshooting that we need to be logged into the computer under a local account to get the driver to install, but even doing this, we run into installation errors or errors not being able to scan. If anyone has any suggestions, please feel free to post.

    Good luck to all others!

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