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Thread: Help to delete a document in print queue

  1. #1
    Mario Guest

    Help to delete a document in print queue

    I have a HP psc 2200 all in one printer and have tried to delete a document
    in the print queue and will not delete and will not allow me to print
    anything until this has been deleted?

    I have tried to delete printer but will not delete?

    I am running Vista home premium

    Any ideas would be great

  2. #2
    Malke Guest

    Re: Help to delete a document in print queue

    At the Start Orb in the "search" box type:

    cmd [enter]

    You wil see cmd appear above. Right-click it and "run as Administrator".
    This will give you an elevated command prompt. Type:

    net stop spooler [enter]

    You should get a confirmation that the print spooler is stopping. Leave
    the command prompt available (don't close it out) and now you should be
    able to open the Properties for that printer and delete any pending
    documents. Once the documents are deleted, you can remove the printer.
    Always check in the Programs & Features Control Panel applet first to
    see if there is any software connected with that printer you need to
    uninstall first. If not, then right-clicking on the printer in the
    Printers applet should allow you to delete it.

    Once you have finished with that printer, go back to the cmd prompt and
    type:

    net start spooler [enter]

  3. #3
    nweissma Guest

    RE: Help to delete a document in print queue

    one answer, for me anyway, is Control Panel | Printers | (click the printer
    icon to highlight it) | horizontal ribbon menu, along the top, includes the
    button "see what's printing" -- click this and delete the print job

    second answer is that the printer's driver may include this option: right-
    (or left-) click the printer's icon in the notification tray. the queue
    listing may be there.

  4. #4
    PosterInNews Guest

    Re: Help to delete a document in print queue

    Have you tried to stop the spooler service in services?

    Option 1)
    Click on start orb
    Type in search window:
    services.msc
    click ok
    Scroll down to Print spooler service and click on it in the right side
    window.
    On the left side click stop the service and wait forthe process to
    stop
    Do not close the window yet. You will have to restart it here later.
    next delete the print job in the printer queue
    then restart the spooler service
    Resubmit your new print job.

    Option 2)
    If that doesn't clear it, the next step would be to stop the spooler
    service as stated above
    Go into windows explorer
    (Print job data is collected and stored in a spool file in the spooler
    folder.)

    It is located in:
    C:\WINDOWS\system32\spool\PRINTERS

    Your print job will show 2 files there Example below:
    00002.SHD
    00002.SPL

    Delete the files located in there. There may be several of them
    depending apon how many print jobs you submitted. You will have to
    resubmit your print jobs all over again.
    Next go back to services window and restart the spooler service

    That will definitely fix it.

  5. #5
    Join Date
    Sep 2009
    Posts
    1

    Re: Help to delete a document in print queue

    If you're still active "poster in news", thanks so much. I did a google search, your answer was first, your second solution was successful and you solved my problem. Life is good!

  6. #6
    Join Date
    Sep 2010
    Posts
    1

    Re: Help to delete a document in print queue

    Hey I second the previous poster, Life is Good! Thanks so much for the info and help. Hope you are still an active poster and continuing to help us non-techies. Thanks again.

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