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Can't uninstall and doesn't exist :o(

Vista Help


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  #1  
Old 26-08-2007
Unlimited
 
Posts: n/a
Can't uninstall and doesn't exist :o(

Hi, I tried installing my old Nero 7 and it crashed on the install, so I
tried removing it in Control Panel and the uninstaller crashes so it cannot
be removed.
I deleted the folder its in and also the registry options and basically
every reference I sould find to Nero on my PC but it STILL shows up in
Control Panel and will not uninstall.

And I can't install the new Nero as it won't overwrite the old one :o(
I get the following message when trying to uninstall.

Internal Error

Custom Action DLL crashed on last call function 'NeroAG_UnregisterComEx'.
The installer must now exit.

Crash Thread ID 4352
Current Thread ID 3564

Any help would be great.
Cheers

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  #2  
Old 26-08-2007
Chad Harris
 
Posts: n/a
Re: Can't uninstall and doesn't exist :o(

Hello Unlimited--

I'd try the aid of both of these:

General CleanTool
http://www.nero.com/nero7/enu/General_CleanTool.html


InCD Clean Tool
http://www.nero.com/nero7/enu/InCD_CleanTool.html

Then try your reinstall.

Good luck,
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  #3  
Old 26-08-2007
Richard Urban
 
Posts: n/a
Re: Can't uninstall and doesn't exist :o(

Find the associated .cpl file in Windows/System32 folder and delete that
file.
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  #4  
Old 28-08-2007
uvbogden
 
Posts: n/a
Re: Can't uninstall and doesn't exist :o(

I had the same problem with Norton, iTunes/QuickTime and Roxio/Sonic. Before
Vista
will let you update/install a newer version of a program, all remnants of the
program must be completely removed from your system. Since the Vista
uninstall feature sometimes does a poor job at this, these remnants often
have to be removed manually. The following tutorial shows how to do this:

http://www.vistax64.com/tutorials/87...ram-vista.html
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