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Thread: Windows has recovered from an unexpected shutdown

  1. #16
    John King Guest

    Windows has recovered from an unexpected shutdown

    I received an unexpected shutdown and subsequent 'This problem was caused by
    Realtek RTL8168/8111 family PCI-E Gigabit Ethernet NIC (rtlh86 .sys).
    The advice was to go to Windows Update to install latest drivers, which I
    did, and it took a while.
    I continue to get exactly the same shutdown error up to five times a day.
    Any other steps I can take to resolve this matter that you can suggest would
    be much appreciated.

  2. #17
    Malke Guest

    Re: Windows has recovered from an unexpected shutdown

    You actually don't want to install drivers from Windows Update. Often they
    are wrong or outdated. See below for general drivers information. If
    updating the driver doesn't help, consider posting back and including
    information about your computer per these links: - How to Ask a Question

    Never get drivers from Windows Update. Get them from:

    1. The device mftr.'s website; OR
    2. The motherboard mftr.'s website if hardware is onboard; OR
    3. The OEM's website for your specific machine if you have an OEM computer
    (HP, Dell, Sony, etc.).

    Read the installation instructions on the website where you get the drivers.

    To find out what hardware is in your computer:

    1. Read any documentation you got when you bought the computer.
    2. If the computer is OEM, go to the OEM's website for your specific model
    machine and look at the specs (you'll be there to get the drivers anyway)
    3. Download, install and run a free system inventory program like Belarc
    Advisor or System Information for Windows. - Belarc Advisor - System Information for Windows

    If you have installed drivers from Windows Update, you can roll them back:

    Roll Back Troublesome Device Drivers in Windows Vista from the How-To Geek -

  3. #18
    Join Date
    Sep 2008

    Windows has recovered from an unexpected shutdown

    Hey guys, update your video card, reboot then run windows update and your problem will be resolved

  4. #19
    Join Date
    Nov 2008

    Re: Windows has recovered from an unexpected shutdown

    Quote Originally Posted by rowanrg View Post
    Hey guys, update your video card, reboot then run windows update and your problem will be resolved
    OK for a person who has no clue how to update my video card what do I do. I have had the same blue screen shutdown for months and just found this forum so any help would be appreciated.

  5. #20
    Rick Rogers Guest

    Re: Windows has recovered from an unexpected shutdown


    Most times, the steps are to:

    1) Go to the web site of the video card manufacturer, download the most
    recent (non-beta) release appropriate for your video adapter. Often, it
    comes as part of a supporting software package. Place this in a folder or on
    your desktop where you can easily locate it later.

    2) Many will recommend that you uninstall the current software prior to
    installing the new set. If so, reboot after the uninstall (this is usually
    automatic). Windows will load a standard VGA driver during the interim step.
    The uninstall routine is done through the Control Panel/Programs and

    3) Install the manufacturer's new set per their instructions. Most simply
    have you run an .exe file that expand the download package and proceeds on
    its own. It is sometimes recommended that you temporarily suspend active
    scanning by your antivirus software to avoid conflicts.

  6. #21
    Join Date
    Dec 2008

    Re: Windows has recovered from an unexpected shutdown

    How about mine? this is what appears on the bluescreen on me

    A problem has been detected and Windows has been shut down to prevent damage
    to your computer.


    It this is the first time your've seen this Stop error screen, restart your
    computer. If this screen appears again, follow these stesps:

    Check to make sure any new hardware or software is properly installed. If
    this is a new installation, ask your hardware or software manufacturer for
    any windows updates you might need.

    If problems conintue, disable or remove any newly installed hardware or
    software. Disable BIOS memory options such as caching or shadowing, If you
    need to use safe Mode to remove or disable components, restart your computer,
    press F8 to select Advanced Startup Options, and then select Safe Mode.

    Technical information:

    ***STOP: 0x0000007F (sorry i forgot)

    Collecting Data for crash dump ...
    Initializing disk for crash dump ...
    Beginning dump of physical memory.
    Dumping physical memory to disk: 100
    Physical memory dump complete.
    Contact your system admin or technical support for for further assistance.

    can anyone help me?

  7. #22
    Malke Guest

    Re: Windows has recovered from an unexpected shutdown

    Please don't interject your own issue into someone else's. This is called
    "hijacking" and helps neither the original poster or the hijacker. You
    posted this question in another newsgroup and I already answered. If you
    don't remember where else you posted, do a Google Groups Advanced Search
    for your name.

    If you have further questions about your issue and/or my answer, please post
    in that original thread. I won't be monitoring this one.

  8. #23
    Join Date
    Feb 2009
    Please help, ive to ask ,, ive got acer notebook, could next damage it:
    after i had HIBERNATED it i pushed the power button and shut it down, when i
    turn it on it said "Windows has recovered from unexpected shut down"
    i think there was also some memory dumping, blue screen , please answer?

    How To Post A Problem Where To Go ?

  9. #24
    Join Date
    Oct 2009

    Re: Windows has recovered from an unexpected shutdown

    I have some additional data points about this DRIVER_POWER_STATE_FAILURE ...

    It was brought to my attention that MS Vista update KB938194 is to improve
    the stability of Vista and the 9f error (dated 8/7/2007)

    Another Vista Update dated 3/27/2007 KB936171 is specific for one issue
    causing DRIVER_POWER_STATE_FAILURE... Unfortunately, when I try to install
    this update, I am told that it is not for my computer.

    Anyone have an idea about why it would not apply to my laptop with a dual
    core AMD processor?

    Also I see that XP Pro has, I think, a software tool to help pin point what

    Does anyone know if such a software tool exists for Vista yet?

    I had the same problem bt was able to install the (KB938194) by selecting the x86 version my computer seems fine after that update

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