only in one file (downloads).
Problem event name: APPCRASH
Application name: explorer.exe
Fault module name: MP4 splitter.dll
Exception code: c0000005
Exception offset: 0000c068
OS version: 6.0.6000.2.0.0.768.3
HELP!!!! Can this be fixed by reformatting my laptop with the included
restoration discs? Or is there a fix out there somewhere? I've already
tried system restore several times, to no avail.
the error indicates that the crash is caused by a memory access violation
(error 0xC0000005) in a DLL called "MP4 Splitter.dll". Access Violations are
usually caused by programming errors (bugs). This DLL is not part of
Windows, itself - it must belong to some other program or add-on which has
been installed on the system. The crash is in Explorer.exe, so I'd guess
that MP4 Splitter is some kind of shell extension (add-on plugin) for
playing MP4 files. Search your drive for this file. When you find it,
right-click the file and select Properties. Then look under the "Details"
tab. This will show you what company manufactured the DLL file; which in
turn, should give you an idea of which application it belongs to. Once you
have determined who the file belongs to, you can hopefully uninstall that
application via Control Panel, Programs. Once the MP4 Splitter.dll is not
being loaded into the Explorer process, this crash will not happen any more.
When does this happen?
And yes, using the restoration disks will likely resolve it, but do you
overhaul an engine when all you need is an oil change? The problem is in the
module, we just need to figure out why it is loading with explorer.
This was an MP4 file that I was downloading, and the download was
interrupted. When I resumed and finished the download the problem seems to
have been resolved. Does that make sense?
I have a Sony Vaio VGN-FZ19VN laptop running Windows Vista Business.
I hope one of you can help me out because I have a very annoying problem,
and although I have been looking around the web and have noticed that other
people (mostly Vaio-owners) have similar problems, I cannot resolve my
Moreover, I have some install once - software installed on my machine, so I
don't want to start over from scratch and go for a clean install. Is there a
smaller fix I can do that will get my laptop going again with widows explorer?
Apparently the fault module name is different from the other users on the
forum: StackHash_b21b What is that????
Windows Explorer keeps on crashing. Briefly stated, this is what happens (I
translated the messages from Dutch, so they might not be exact):
- I get a message stating "Windows explorer stopped working"
- a message "windows explorer will restart" (but it doesn't)
- I get a message that a problem has been identified and that a solution is
- when I click on OK, it states that the solution isn't available in Dutch,
but it is in English
- when I click on "English", I get a message that the solution is
unavailable, and I get 3 possibilities
a) no internet connection (although this one works)
b) unavailability of the microsoft server (but then it has been unavailable
for +- 10 days now)
c) try again later
Conclusion: I don't know the solution
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