Lexmark X1200 Series, AIOC exe Error message.

[Shaz42]

I have bought a Lexmark X1270 All In One Printer, but despite endless emails
and phone calls to Lexmark they are still stating that it is compatible with
Vista, i bought this product as it stated that it was.
I have used the Vista clean to uninstall any old files of Lexmark then used
the Download link for this Printer from their website and yet still there is
a problem with the install, it continues to say on installing that the
'interface has stopped working' then when i try to open the All in One
program a message comes up 'AIOC has stopped working'.
All i can do is print, not scan or copy, im at a loss with this, Lexmark
refuse to take responsibilty and Vista have no sloutions.
Why would Lexmark sell a product that clearly is not compatible?
Has anyone else come across this and found a solution?
Thanks

[SHORTIE]

I also have Lexmark ALL in One model 1290. I am having the same problem.
I have also received several messages that new hardware has been found and
wants to reinstall the Lexmark.

"Shaz42" wrote:

> I have bought a Lexmark X1270 All In One Printer, but despite endless emails
> and phone calls to Lexmark they are still stating that it is compatible with
> Vista, i bought this product as it stated that it was.
> I have used the Vista clean to uninstall any old files of Lexmark then used
> the Download link for this Printer from their website and yet still there is
> a problem with the install, it continues to say on installing that the
> 'interface has stopped working' then when i try to open the All in One
> program a message comes up 'AIOC has stopped working'.
> All i can do is print, not scan or copy, im at a loss with this, Lexmark
> refuse to take responsibilty and Vista have no sloutions.
> Why would Lexmark sell a product that clearly is not compatible?
> Has anyone else come across this and found a solution?
> Thanks

[samuel]

hola, tengo el mismo problema, si tienes alguna solución, informame
samuelpepi@hotmail.com; asi mismo comparto tu idea de la irresponsabilidad de
lexkmark

"Shaz42" wrote:

> I have bought a Lexmark X1270 All In One Printer, but despite endless emails
> and phone calls to Lexmark they are still stating that it is compatible with
> Vista, i bought this product as it stated that it was.
> I have used the Vista clean to uninstall any old files of Lexmark then used
> the Download link for this Printer from their website and yet still there is
> a problem with the install, it continues to say on installing that the
> 'interface has stopped working' then when i try to open the All in One
> program a message comes up 'AIOC has stopped working'.
> All i can do is print, not scan or copy, im at a loss with this, Lexmark
> refuse to take responsibilty and Vista have no sloutions.
> Why would Lexmark sell a product that clearly is not compatible?
> Has anyone else come across this and found a solution?
> Thanks

[maddog54611@yahoo.com]

On Aug 21, 8:50 pm, SHORTIE <SHOR...@discussions.microsoft.com> wrote:
> I also have LexmarkALLinOnemodel 1290. I am having the same problem.
> I have also received several messages that new hardware has been found and
> wants to reinstall theLexmark.
>
>
>
> "Shaz42" wrote:
> > I have bought aLexmarkX1270AllInOnePrinter, but despite endless emails
> > and phone calls toLexmarkthey are still stating that it is compatible with
> > Vista, i bought this product as it stated that it was.
> > I have used the Vista clean to uninstall any old files ofLexmarkthen used
> > the Download link for this Printer from their website and yet still there is
> > a problem with the install, it continues to say on installing that the
> > 'interface has stopped working' then when i try to open theAllinOne
> > program a message comes up 'AIOC has stopped working'.
> >Alli can do is print, not scan or copy, im at a loss with this,Lexmark
> > refuse to take responsibilty and Vista have no sloutions.
> > Why wouldLexmarksell a product that clearly is not compatible?
> > Has anyone else come across this and found a solution?
> > Thanks- Hide quoted text -
>
> - Show quoted text -

Looks theres a LOT of us having the SAME problem, from the best I can
tell it is the SOFTWARE, when you install the software, mine always
gives me an error messgae about something stopping, and that windows
would let me know when there is a fix (YEAH RIGHT), I have tried
EVERYTHING to get this to work. I can PRINT thru windows, but you
can't scan or copy without the control center working, and it won't
work, keeps saying AOIC.exe stopped responding, cause it never fully
loaded from the stupid CD, Preparing to E-Mail Lexmark, and see If
they can tell me what to try next. If I get it fixed I will come back
and post the solution!!!! Thanks, Len P

[JohnH]

Same problem here with x1185. I also worked with Lexmark tech. Nothing fixed
it. I tried new Lex 1240 ,with proper driver on cd, same trouble. Tbl is on
machine running Vista Home Basic. I also have a machine with Vista Home
Premium that works fine with the x1185. Waiting for your "got it fixed
"post.

John H.


<maddog54611@yahoo.com> wrote in message
news:1189050016.904411.15650@r34g2000hsd.googlegroups.com...
> On Aug 21, 8:50 pm, SHORTIE <SHOR...@discussions.microsoft.com> wrote:
>> I also have LexmarkALLinOnemodel 1290. I am having the same problem.
>> I have also received several messages that new hardware has been found
>> and
>> wants to reinstall theLexmark.
>>
>>
>>
>> "Shaz42" wrote:
>> > I have bought aLexmarkX1270AllInOnePrinter, but despite endless emails
>> > and phone calls toLexmarkthey are still stating that it is compatible
>> > with
>> > Vista, i bought this product as it stated that it was.
>> > I have used the Vista clean to uninstall any old files ofLexmarkthen
>> > used
>> > the Download link for this Printer from their website and yet still
>> > there is
>> > a problem with the install, it continues to say on installing that the
>> > 'interface has stopped working' then when i try to open theAllinOne
>> > program a message comes up 'AIOC has stopped working'.
>> >Alli can do is print, not scan or copy, im at a loss with this,Lexmark
>> > refuse to take responsibilty and Vista have no sloutions.
>> > Why wouldLexmarksell a product that clearly is not compatible?
>> > Has anyone else come across this and found a solution?
>> > Thanks- Hide quoted text -
>>
>> - Show quoted text -
>
> Looks theres a LOT of us having the SAME problem, from the best I can
> tell it is the SOFTWARE, when you install the software, mine always
> gives me an error messgae about something stopping, and that windows
> would let me know when there is a fix (YEAH RIGHT), I have tried
> EVERYTHING to get this to work. I can PRINT thru windows, but you
> can't scan or copy without the control center working, and it won't
> work, keeps saying AOIC.exe stopped responding, cause it never fully
> loaded from the stupid CD, Preparing to E-Mail Lexmark, and see If
> they can tell me what to try next. If I get it fixed I will come back
> and post the solution!!!! Thanks, Len P
>

[maddog54611@yahoo.com]

On Sep 6, 2:23 pm, "JohnH" <jo...@discussions.microsoft.com> wrote:
> Same problem here with x1185. I also worked withLexmarktech. Nothing fixed
> it. I tried new Lex 1240 ,with proper driver on cd, same trouble. Tbl is on
> machine running Vista Home Basic. I also have a machine with Vista Home
> Premium that works fine with the x1185. Waiting for your "got it fixed
> "post.
>
> John H.
>
> <maddog54...@yahoo.com> wrote in message
>
> news:1189050016.904411.15650@r34g2000hsd.googlegroups.com...
>
>
>
> > On Aug 21, 8:50 pm, SHORTIE <SHOR...@discussions.microsoft.com> wrote:
> >> I also have LexmarkALLinOnemodel 1290. I am having the same problem.
> >> I have also received several messages that new hardware has been found
> >> and
> >> wants to reinstall theLexmark.
>
> >> "Shaz42" wrote:
> >> > I have bought aLexmarkX1270AllInOnePrinter, but despite endless emails
> >> > and phone calls toLexmarkthey are still stating that it is compatible
> >> > with
> >> > Vista, i bought this product as it stated that it was.
> >> > I have used the Vista clean to uninstall any old files ofLexmarkthen
> >> > used
> >> > the Download link for this Printer from their website and yet still
> >> > there is
> >> > a problem with the install, it continues to say on installing that the
> >> > 'interface has stopped working' then when i try to open theAllinOne
> >> > program a message comes up 'AIOC has stopped working'.
> >> >Alli can do is print, not scan or copy, im at a loss with this,Lexmark
> >> > refuse to take responsibilty and Vista have no sloutions.
> >> > Why wouldLexmarksell a product that clearly is not compatible?
> >> > Has anyone else come across this and found a solution?
> >> > Thanks- Hide quoted text -
>
> >> - Show quoted text -
>
> > Looks theres a LOT of us having the SAME problem, from the best I can
> > tell it is the SOFTWARE, when you install the software, mine always
> > gives me an error messgae about something stopping, and that windows
> > would let me know when there is a fix (YEAH RIGHT), I have tried
> > EVERYTHING to get this to work. I can PRINT thru windows, but you
> > can't scan or copy without the control center working, and it won't
> > work, keeps saying AOIC.exe stopped responding, cause it never fully
> > loaded from the stupid CD, Preparing to E-MailLexmark, and see If
> > they can tell me what to try next. If I get it fixed I will come back
> > and post the solution!!!! Thanks, Len P- Hide quoted text -
>
> - Show quoted text -

John,
You might be waiting a LONG time!! I tried for 12 HOURS yesterday,
to no avail, today I got online
with their online chat support, and he gave me the link to the
uninstall program (which I already had, and had tried, but I
downloaded
it again, just in case they changed it or something) and a link to the
install program, that he said had been "updated" since yesterday (YEAH
RIGHT)
The date on the file was April of this year, I had to laugh. Same
results as always , right after you run the install vista gives the
error message "Print status window interface has stopped working" Then
every time you try to open the All in one center you get the AIOC.exe
has stopped working error, guess I am going to send this back to wal-
mart, If they will take it. I ordered it online. The sad thing is,
when I upgraded to Vista, my 100.00+ Canon scanner was incompatible
(figgers huh?) so thats why I decided to buy the all in one, my old
lexmark printer (OVER 5 years old) worked GREAT in Vista, but I really
need a scanner. I really like Vista, but I also HATE it. I'm tempted
to go back to XP. Vista was released too soon in my opinion, and has
horrid support features, basically you have to post it, and other
people online help you If they can, I have yet to find a number to
call, and even If I found it, they would probably want so much a
minute for the support. I should have saved my 120.00. I gave up, If
anyone knows a fix, post it. Thanks all, Laterz, Len P

[angel6278]

i have an x1240 i am having the same problem if anyone finds any thing my
email is angel6278@hotmail.com

"samuel" wrote:

> hola, tengo el mismo problema, si tienes alguna solución, informame
> samuelpepi@hotmail.com; asi mismo comparto tu idea de la irresponsabilidad de
> lexkmark
>
> "Shaz42" wrote:
>
> > I have bought a Lexmark X1270 All In One Printer, but despite endless emails
> > and phone calls to Lexmark they are still stating that it is compatible with
> > Vista, i bought this product as it stated that it was.
> > I have used the Vista clean to uninstall any old files of Lexmark then used
> > the Download link for this Printer from their website and yet still there is
> > a problem with the install, it continues to say on installing that the
> > 'interface has stopped working' then when i try to open the All in One
> > program a message comes up 'AIOC has stopped working'.
> > All i can do is print, not scan or copy, im at a loss with this, Lexmark
> > refuse to take responsibilty and Vista have no sloutions.
> > Why would Lexmark sell a product that clearly is not compatible?
> > Has anyone else come across this and found a solution?
> > Thanks

[Glenda P]

I have a new Vista Home Premium system and a new Lexmark x1270. When I could
not get the AIOC to work I went to the Lexmark website and downloaded the
Vista drivers found the information for the cleaner file and reinstalled the
software per their instructions, I tried three times, still can't get it to
work.
Lexmark seems to have heard of the problem repeatedly, has the files
available to get it to work right, but I can't seem to get it to work with
their instructions.
I will be watching the group to see if anyone finds a way this can be
resolved short of taking it back and exchanging it for one that will work. I
only wanted an inexpensive scan and print for home things and I have a hard
time believing they would put Vista compatible on there if it isn't, but
here we are, lol. OK I have vented, I hope there is a solution.
Glenda

"Glenda P" <glendanow2000(at)hotmail.com> wrote in message
news:OrlL4#L$HHA.1208@TK2MSFTNGP03.phx.gbl...
>
> Lexmark seems to have heard of the problem repeatedly, has the files
> available to get it to work right, but I can't seem to get it to work with
> their instructions.

What error message do you get? If it's Cant communicate with printer,
then Lexmark hasn't fixed it yet.

Tom Lake

[Glenda P]

> Lexmark seems to have heard of the problem repeatedly, has the files
> available to get it to work right, but I can't seem to get it to work with
> their instructions.

What error message do you get? If it's Cant communicate with printer,
then Lexmark hasn't fixed it yet.

Tom Lake
Hi Tom,
The knowledge base article was in reference to: Error Opening the All in
one Center
-- The printer would print but the scanner/copier could not be accessed
because the All in one center would not open. It wasn't specified if the
AIOC error was no communication with the printer.
The instructions for errors in opening the All in One Center were for
cleaning up the old software and Drivers and re-installing, which I never
could get to work.
I gave up on it, took it back and exchanged it for a HP Photosmart C 4280.
All-in-One
I was thrilled to have it print copy and scan and *work* before I even
installed the software and connected it to the PC. When I did install the
software and connect the cable everything worked the first time, no
problems.
I have to say that when I took it back, the experience had been so bad, I
could not bring myself to try another Lexmark, lol, even though I had been a
happy camper with them for years.
I love the HP and it was a small difference in price, about $20.00 more.
Well worth it!
Glenda
Picture Trail Bead Album
http://www.picturetrail.com/gallery/view?uid=3660321
Kits, patterns and books:
http://readytobead.com
My books
http://www.lulu.com/Glendasbooks

[richard_l]

Lexmark Confirms All-In-One Center Software For Vista Not Yet Released

--------------------------------------------------------------------------------

The problem is that there has been a complete misrepresentation of Lexmark
products.

If you go to the store, and find that nice red box that has the "Works With
Windows Vista" logo on it, buyer beware.

Below is a complete transcript of a support chat with Lexmark Support. In it
there are links to an FTP site for a patch to fix the AIOC.EXE problem,
another to the Vista Clean utility mentioned in a previous post above, and
yet another to the same copy of cjr1200EN.exe available on their drivers
page, which of course says for "Vista".

I will call your attention to the chat where he actually admits that
All-In-One Center is not designed for Windows Vista yet, and it may be a
couple of months before it is.

This is false advertising as far as I am concerned, and I'm a bit disgusted
by it. In the meantime, I have a x1240 that won't run All-In-One Center, but
yes, it DOES work with Vista. But only if you just want to print. The
software is useless.

I hope this is an eye opener for those with any Lexmark printer and Vista
problems.

General Info
Chat Start Time: 31.10.2007 21:33:33
Chat End Time: 31.10.2007 22:22:03
Chat URL: null
Referer URL:
Name: Richard
Email: <redacted>

Phone:
Initial Question: LXCZaiox.exe runtime error

Chat Transcript
[Richard] LXCZaiox.exe runtime error
[Ian] Welcome to Lexmark Chat Support.
[Richard ] I have uninstalled and reinstalled my printer as requested by
support previously. I ran the cjr1200en install file for my x1240 for Vista.
I was originally getting an AIOC.EXE error, and after applying the patch you
gave me below I am getting a LXCZaiox.exe runtime error now. This is my 3rd
contact to support on this issue. I applied
ftp://ftp.lexmark.com/driver/inkjet_...h/pr1h1200.exe as requested
[Ian] Hello Richard.
[Ian] I will help you with this issue.
[Ian] Please let me know whether you are getting the error message when you
try to open the Al in one center.
[Richard ] Yes, I am
[Richard ] I spoke to Sean, and he gave me the above patch
[Richard ] I spoke to Greg and he had me completely uninstall and reinstall
[Richard ] I've done both, rebooted etc. and now the new LXCZaiox.exe
runtime error appears
[Richard ] If you do a google search on Lexmark 1200 aioc you will find a
host of bad reviews of Lexmark support on this issue, and no resolution
[Richard] from x1200 series consumers
[Ian]
Please let me know the Operating System (Windows 2000, XP, Vista or Mac)
installed on your computer.

[Richard ] Windows Vista Business Edition
[Richard ] version 6.0.6000
[Ian] Please let me know if you have the CD which came with the printer.
[Richard ] Yes I do
[Ian] Please insert the Cd and close all the windows which pop up.
[Richard ] The CD is in the drive
[Ian] Please go to "start" "computer" and right click on the CD drive and
click on open.
[Richard ] im there
[Ian] Please let me know whether you find application folder listed there.
[Richard ] yes
[Richard ] Applications
[Richard ] Inside is an AIOC folder, setup.exe and setup.ini
[Ian] Please double click on it and let me know whether you find setup.exe?
[Richard ] yes
[Ian] Please double click on it.
[Richard ] It's running
[Richard ] It's installing Fax software which my unit doesn't have, but its
almost done
[Richard ] Ok, it's finished
[Ian] Ok, it is fine. But please double click on AIOC folder too.
[Richard] im there
[Ian] Do you setup.exe?
[Richard ] not inside the AIOC folder
[Richard ] no executables inside that folder
[Richard ] a bunch of language folders, and DLLs
[Richard ] well, dl_ files
[Richard ] no executable inside the English folder either
[Ian] Richard, thank you.
[Richard ] I am still getting LXCZaiox.exe runtime error
[Ian] Richard, this is a error with the All in one center. Let me know if
you installed the drivers from the ftp site or the lexmark website.
[Richard] I downloaded the file cjr1200EN.exe from the Lexmark x1240 drivers
page, and installed it. I tried to run the All In One Center, and got the
AIOC error. I ran the patch and then get LXCZaiox.exe runtime error
[Richard ] I used the Vista 32bit version
[Richard] Inside the cjr1200EN folder that is extracted, there is still no
exe inside the AIOC folder
[Richard ] so your telling me in your knowledgebase that you have no fix for
a LXCZaiox.exe runtime error ?
[Ian] Richard, I will give you a link from the ftp site. Please install the
drivers from it. It will install the All in one center.
[Ian] If it doesn't you have wait till the All in one center software for
vista is released.
[Richard ] I thought that I downloaded the software for Vista
[Ian] Richard, if you want to scan you can do it without using the All in
one center too.
[Richard ] I understand that, I want the device to work as it is designed
to, with the Vista operating system that it says ON THE BOX that it works with
[Ian] Yes, I will give you a link. Sometimes All in one center installs, In
case it doesn't work you have to wait for sometime.
[Richard ] So your telling me that Lexmark has not really released a Vista
version of All In One Center yet and thats why these errors occur?
[Ian] I am sorry for the inconvenience. Let me know if you want to try
scanning from other software.
[Richard ] I'm trying to understand why the problem is happening. Is it
because a Vista version of the software has not yet been released?
[Ian] Yes, an all in one center software exclusively for vista is not
released yet. But you can install it from the CD or from ftp site and use it.
[Richard ] If you provide me with the link to the software, I will try that.
[Richard ] Is it different than comes with the CD?
[Ian] Richard, actually when you run setup.exe which is inside
"applications" folder, it installs All in one center. For installing fax
software you have a different folder in the Cd.
[Richard ] I don't need fax software
[Richard] The x1240 has copy/scan/print
[Richard ] You stated before you had a link to ftp software to install. Is
that a different version of all in one center?
[Ian] Richard, it is the same all in one center. The error comes now because
all in one center is not installed properly.
[Richard ] It's been uninstalled and reinstalled, so "not installed
properly" isn't quite accurate if the software isn't actually designed for
use with Vista yet
[Richard ] And it's quite misleading to have the Windows Vista logo on the
box if that is the case
[Ian] Please CLICK HERE and double click on "vistaclean4200.exe" and save it
on your desktop.
[Ian] Please double click on the saved file and run it.
[Ian] In the above step please double click on "vistaclean1200.exe." I am
sorry.
[Ian] It will prompt you to reboot. After rebooting, Please CLICK HERE and
double click on "cjr1200EN.exe" and save it on your desktop.
[Ian] Please double click the saved file and you will install the drivers.
[Richard ] Will All In One Center work at all with these steps?
[Ian] It will All in one center.
[Richard ] Because the color from the brand new color cartridge is not
coming out correctly, and I'm assuming in that software is an alighnment
utility
[Ian] It will install All in one center.
[Ian] Richard to allign, please go to "start" "control panel" "printers" and
right click on lexmark series printer and click on "printing preferences."
[Richard ] Good, thank you
[Richard ] I will follow these instructions. Do you have any idea when All
In One will be released for Vista?
[Ian] Richard, it might take some time. For allignment you can go to "start"
"programs" "lexmark 1200 series printer" and click on solution center.
[Richard ] So no release date
[Ian] No particular date but might be releaed within a month or two.
[Richard ] with the Vista logo on the box of your products, I would suggest
sooner rather than later
[Ian] It will be released sooner.
[Richard ] Thank you for your time. I am dissatisfied with the product being
misrepresented to work with Vista, with the lack of actual fixes for problems
which are widely reported on the Internet with no resolution.
Uninstall/reinstall is not really a fix, when the problem remains
[Ian] This should install all in one center.
[Richard ] I hope you will pardon me if I give a very negative feedback in
hopes of being contacted by someone to further object to the performance of
this product
[Richard ] have a good day



I hope they contact me, so I can tell them where to come pick up this
paperweight of a printer. We have Lexmark's in our office, which I will be
replaced with HP's at the earliest possible time.

[rdlollar@charter.net]

Lexmark Confirms All-In-One Center Software For Vista Not Yet
Released

--------------------------------------------------------------------------------

The problem is that there has been a complete misrepresentation of
Lexmark products.

If you go to the store, and find that nice red box that has the "Works
With Windows Vista" logo on it, buyer beware.

Below is a complete transcript of a support chat with Lexmark Support.
In it there are links to an FTP site for a patch to fix the AIOC.EXE
problem, another to the Vista Clean utility mentioned in a previous
post above, and yet another to the same copy of cjr1200EN.exe
available on their drivers page, which of course says for "Vista".

I will call your attention to the chat where he actually admits that
All-In-One Center is not designed for Windows Vista yet, and it may be
a couple of months before it is.

This is false advertising as far as I am concerned, and I'm a bit
disgusted by it. In the meantime, I have a x1240 that won't run All-In-
One Center, but yes, it DOES work with Vista. But only if you just
want to print. The software is useless.

I hope this is an eye opener for those with any Lexmark printer and
Vista problems.

General Info
Chat Start Time: 31.10.2007 21:33:33
Chat End Time: 31.10.2007 22:22:03
Chat URL: null
Referer URL:
Name: Richard
Email: <redacted>

Phone:
Initial Question: LXCZaiox.exe runtime error

Chat Transcript
[Richard] LXCZaiox.exe runtime error
[Ian] Welcome to Lexmark Chat Support.
[Richard ] I have uninstalled and reinstalled my printer as requested
by support previously. I ran the cjr1200en install file for my x1240
for Vista. I was originally getting an AIOC.EXE error, and after
applying the patch you gave me below I am getting a LXCZaiox.exe
runtime error now. This is my 3rd contact to support on this issue. I
applied ftp://ftp.lexmark.com/driver/inkjet_...h/pr1h1200.exe as
requested
[Ian] Hello Richard.
[Ian] I will help you with this issue.
[Ian] Please let me know whether you are getting the error message
when you try to open the Al in one center.
[Richard ] Yes, I am
[Richard ] I spoke to Sean, and he gave me the above patch
[Richard ] I spoke to Greg and he had me completely uninstall and
reinstall
[Richard ] I've done both, rebooted etc. and now the new LXCZaiox.exe
runtime error appears
[Richard ] If you do a google search on Lexmark 1200 aioc you will
find a host of bad reviews of Lexmark support on this issue, and no
resolution
[Richard] from x1200 series consumers
[Ian]
Please let me know the Operating System (Windows 2000, XP, Vista or
Mac) installed on your computer.

[Richard ] Windows Vista Business Edition
[Richard ] version 6.0.6000
[Ian] Please let me know if you have the CD which came with the
printer.
[Richard ] Yes I do
[Ian] Please insert the Cd and close all the windows which pop up.
[Richard ] The CD is in the drive
[Ian] Please go to "start" "computer" and right click on the CD drive
and click on open.
[Richard ] im there
[Ian] Please let me know whether you find application folder listed
there.
[Richard ] yes
[Richard ] Applications
[Richard ] Inside is an AIOC folder, setup.exe and setup.ini
[Ian] Please double click on it and let me know whether you find
setup.exe?
[Richard ] yes
[Ian] Please double click on it.
[Richard ] It's running
[Richard ] It's installing Fax software which my unit doesn't have,
but its almost done
[Richard ] Ok, it's finished
[Ian] Ok, it is fine. But please double click on AIOC folder too.
[Richard] im there
[Ian] Do you setup.exe?
[Richard ] not inside the AIOC folder
[Richard ] no executables inside that folder
[Richard ] a bunch of language folders, and DLLs
[Richard ] well, dl_ files
[Richard ] no executable inside the English folder either
[Ian] Richard, thank you.
[Richard ] I am still getting LXCZaiox.exe runtime error
[Ian] Richard, this is a error with the All in one center. Let me know
if you installed the drivers from the ftp site or the lexmark website.
[Richard] I downloaded the file cjr1200EN.exe from the Lexmark x1240
drivers page, and installed it. I tried to run the All In One Center,
and got the AIOC error. I ran the patch and then get LXCZaiox.exe
runtime error
[Richard ] I used the Vista 32bit version
[Richard] Inside the cjr1200EN folder that is extracted, there is
still no exe inside the AIOC folder
[Richard ] so your telling me in your knowledgebase that you have no
fix for a LXCZaiox.exe runtime error ?
[Ian] Richard, I will give you a link from the ftp site. Please
install the drivers from it. It will install the All in one center.
[Ian] If it doesn't you have wait till the All in one center software
for vista is released.
[Richard ] I thought that I downloaded the software for Vista
[Ian] Richard, if you want to scan you can do it without using the All
in one center too.
[Richard ] I understand that, I want the device to work as it is
designed to, with the Vista operating system that it says ON THE BOX
that it works with
[Ian] Yes, I will give you a link. Sometimes All in one center
installs, In case it doesn't work you have to wait for sometime.
[Richard ] So your telling me that Lexmark has not really released a
Vista version of All In One Center yet and thats why these errors
occur?
[Ian] I am sorry for the inconvenience. Let me know if you want to try
scanning from other software.
[Richard ] I'm trying to understand why the problem is happening. Is
it because a Vista version of the software has not yet been released?
[Ian] Yes, an all in one center software exclusively for vista is not
released yet. But you can install it from the CD or from ftp site and
use it.
[Richard ] If you provide me with the link to the software, I will try
that.
[Richard ] Is it different than comes with the CD?
[Ian] Richard, actually when you run setup.exe which is inside
"applications" folder, it installs All in one center. For installing
fax software you have a different folder in the Cd.
[Richard ] I don't need fax software
[Richard] The x1240 has copy/scan/print
[Richard ] You stated before you had a link to ftp software to
install. Is that a different version of all in one center?
[Ian] Richard, it is the same all in one center. The error comes now
because all in one center is not installed properly.
[Richard ] It's been uninstalled and reinstalled, so "not installed
properly" isn't quite accurate if the software isn't actually designed
for use with Vista yet
[Richard ] And it's quite misleading to have the Windows Vista logo on
the box if that is the case
[Ian] Please CLICK HERE and double click on "vistaclean4200.exe" and
save it on your desktop.
[Ian] Please double click on the saved file and run it.
[Ian] In the above step please double click on "vistaclean1200.exe." I
am sorry.
[Ian] It will prompt you to reboot. After rebooting, Please CLICK HERE
and double click on "cjr1200EN.exe" and save it on your desktop.
[Ian] Please double click the saved file and you will install the
drivers.
[Richard ] Will All In One Center work at all with these steps?
[Ian] It will All in one center.
[Richard ] Because the color from the brand new color cartridge is not
coming out correctly, and I'm assuming in that software is an
alighnment utility
[Ian] It will install All in one center.
[Ian] Richard to allign, please go to "start" "control panel"
"printers" and right click on lexmark series printer and click on
"printing preferences."
[Richard ] Good, thank you
[Richard ] I will follow these instructions. Do you have any idea when
All In One will be released for Vista?
[Ian] Richard, it might take some time. For allignment you can go to
"start" "programs" "lexmark 1200 series printer" and click on solution
center.
[Richard ] So no release date
[Ian] No particular date but might be releaed within a month or two.
[Richard ] with the Vista logo on the box of your products, I would
suggest sooner rather than later
[Ian] It will be released sooner.
[Richard ] Thank you for your time. I am dissatisfied with the product
being misrepresented to work with Vista, with the lack of actual fixes
for problems which are widely reported on the Internet with no
resolution. Uninstall/reinstall is not really a fix, when the problem
remains
[Ian] This should install all in one center.
[Richard ] I hope you will pardon me if I give a very negative
feedback in hopes of being contacted by someone to further object to
the performance of this product
[Richard ] have a good day



I hope they contact me, so I can tell them where to come pick up this
paperweight of a printer. We have Lexmark's in our office, which I
will be replaced with HP's at the earliest possible time.

[richard_l]

The problem is that there has been a complete misrepresentation of Lexmark products.

If you go to the store, and find that nice red box that has the "Works With Windows Vista" logo on it, buyer beware.

Below is a complete transcript of a support chat with Lexmark Support. In it there are links to an FTP site for a patch to fix the AIOC.EXE problem, another to the Vista Clean utility mentioned in a previous post above, and yet another to the same copy of cjr1200EN.exe available on their drivers page, which of course says for "Vista".

I will call your attention to the chat where he actually admits that All-In-One Center is not designed for Windows Vista yet, and it may be a couple of months before it is.

This is false advertising as far as I am concerned, and I'm a bit disgusted by it. In the meantime, I have a x1240 that won't run All-In-One Center, but yes, it DOES work with Vista. But only if you just want to print. The software is useless.

I hope this is an eye opener for those with any Lexmark printer and Vista problems.

General Info
Chat Start Time: 31.10.2007 21:33:33
Chat End Time: 31.10.2007 22:22:03
Chat URL: null
Referer URL:
Name: Richard
Email: <redacted>

Phone:
Initial Question: LXCZaiox.exe runtime error

Chat Transcript
[Richard] LXCZaiox.exe runtime error
[Ian] Welcome to Lexmark Chat Support.
[Richard ] I have uninstalled and reinstalled my printer as requested by support previously. I ran the cjr1200en install file for my x1240 for Vista. I was originally getting an AIOC.EXE error, and after applying the patch you gave me below I am getting a LXCZaiox.exe runtime error now. This is my 3rd contact to support on this issue. I applied ftp://ftp.lexmark.com/driver/inkjet_...h/pr1h1200.exe as requested
[Ian] Hello Richard.
[Ian] I will help you with this issue.
[Ian] Please let me know whether you are getting the error message when you try to open the Al in one center.
[Richard ] Yes, I am
[Richard ] I spoke to Sean, and he gave me the above patch
[Richard ] I spoke to Greg and he had me completely uninstall and reinstall
[Richard ] I've done both, rebooted etc. and now the new LXCZaiox.exe runtime error appears
[Richard ] If you do a google search on Lexmark 1200 aioc you will find a host of bad reviews of Lexmark support on this issue, and no resolution
[Richard] from x1200 series consumers
[Ian]
Please let me know the Operating System (Windows 2000, XP, Vista or Mac) installed on your computer.

[Richard ] Windows Vista Business Edition
[Richard ] version 6.0.6000
[Ian] Please let me know if you have the CD which came with the printer.
[Richard ] Yes I do
[Ian] Please insert the Cd and close all the windows which pop up.
[Richard ] The CD is in the drive
[Ian] Please go to "start" "computer" and right click on the CD drive and click on open.
[Richard ] im there
[Ian] Please let me know whether you find application folder listed there.
[Richard ] yes
[Richard ] Applications
[Richard ] Inside is an AIOC folder, setup.exe and setup.ini
[Ian] Please double click on it and let me know whether you find setup.exe?
[Richard ] yes
[Ian] Please double click on it.
[Richard ] It's running
[Richard ] It's installing Fax software which my unit doesn't have, but its almost done
[Richard ] Ok, it's finished
[Ian] Ok, it is fine. But please double click on AIOC folder too.
[Richard] im there
[Ian] Do you setup.exe?
[Richard ] not inside the AIOC folder
[Richard ] no executables inside that folder
[Richard ] a bunch of language folders, and DLLs
[Richard ] well, dl_ files
[Richard ] no executable inside the English folder either
[Ian] Richard, thank you.
[Richard ] I am still getting LXCZaiox.exe runtime error
[Ian] Richard, this is a error with the All in one center. Let me know if you installed the drivers from the ftp site or the lexmark website.
[Richard] I downloaded the file cjr1200EN.exe from the Lexmark x1240 drivers page, and installed it. I tried to run the All In One Center, and got the AIOC error. I ran the patch and then get LXCZaiox.exe runtime error
[Richard ] I used the Vista 32bit version
[Richard] Inside the cjr1200EN folder that is extracted, there is still no exe inside the AIOC folder
[Richard ] so your telling me in your knowledgebase that you have no fix for a LXCZaiox.exe runtime error ?
[Ian] Richard, I will give you a link from the ftp site. Please install the drivers from it. It will install the All in one center.
[Ian] If it doesn't you have wait till the All in one center software for vista is released.
[Richard ] I thought that I downloaded the software for Vista
[Ian] Richard, if you want to scan you can do it without using the All in one center too.
[Richard ] I understand that, I want the device to work as it is designed to, with the Vista operating system that it says ON THE BOX that it works with
[Ian] Yes, I will give you a link. Sometimes All in one center installs, In case it doesn't work you have to wait for sometime.
[Richard ] So your telling me that Lexmark has not really released a Vista version of All In One Center yet and thats why these errors occur?
[Ian] I am sorry for the inconvenience. Let me know if you want to try scanning from other software.
[Richard ] I'm trying to understand why the problem is happening. Is it because a Vista version of the software has not yet been released?
[Ian] Yes, an all in one center software exclusively for vista is not released yet. But you can install it from the CD or from ftp site and use it.
[Richard ] If you provide me with the link to the software, I will try that.
[Richard ] Is it different than comes with the CD?
[Ian] Richard, actually when you run setup.exe which is inside "applications" folder, it installs All in one center. For installing fax software you have a different folder in the Cd.
[Richard ] I don't need fax software
[Richard] The x1240 has copy/scan/print
[Richard ] You stated before you had a link to ftp software to install. Is that a different version of all in one center?
[Ian] Richard, it is the same all in one center. The error comes now because all in one center is not installed properly.
[Richard ] It's been uninstalled and reinstalled, so "not installed properly" isn't quite accurate if the software isn't actually designed for use with Vista yet
[Richard ] And it's quite misleading to have the Windows Vista logo on the box if that is the case
[Ian] Please CLICK HERE and double click on "vistaclean4200.exe" and save it on your desktop.
[Ian] Please double click on the saved file and run it.
[Ian] In the above step please double click on "vistaclean1200.exe." I am sorry.
[Ian] It will prompt you to reboot. After rebooting, Please CLICK HERE and double click on "cjr1200EN.exe" and save it on your desktop.
[Ian] Please double click the saved file and you will install the drivers.
[Richard ] Will All In One Center work at all with these steps?
[Ian] It will All in one center.
[Richard ] Because the color from the brand new color cartridge is not coming out correctly, and I'm assuming in that software is an alighnment utility
[Ian] It will install All in one center.
[Ian] Richard to allign, please go to "start" "control panel" "printers" and right click on lexmark series printer and click on "printing preferences."
[Richard ] Good, thank you
[Richard ] I will follow these instructions. Do you have any idea when All In One will be released for Vista?
[Ian] Richard, it might take some time. For allignment you can go to "start" "programs" "lexmark 1200 series printer" and click on solution center.
[Richard ] So no release date
[Ian] No particular date but might be releaed within a month or two.
[Richard ] with the Vista logo on the box of your products, I would suggest sooner rather than later
[Ian] It will be released sooner.
[Richard ] Thank you for your time. I am dissatisfied with the product being misrepresented to work with Vista, with the lack of actual fixes for problems which are widely reported on the Internet with no resolution. Uninstall/reinstall is not really a fix, when the problem remains
[Ian] This should install all in one center.
[Richard ] I hope you will pardon me if I give a very negative feedback in hopes of being contacted by someone to further object to the performance of this product
[Richard ] have a good day



I hope they contact me, so I can tell them where to come pick up this paperweight of a printer. We have Lexmark's in our office, which I will be replaced with HP's at the earliest possible time.

[richard_l]

sorry for the duplicate post. Please ignore

[richard_l]

Sorry for the duplicate post. Any admin please remove 2nd posting. Thanks