Motorola S9 bluetooth headset A2DP connection problems

[john]

I am trying to get this to work and Dell says that the problem is with Vista.
Motorola does not have any clear support. Can anyone help get this to work?

[Richard G. Harper]

It might help if you were to tell us what is and is not working, what error
messages (if any) you are seeing, and so on.

[john]

Sorry, new to this, the Motorola S9 is recognized as a bluetooth headset for
use with cell phones. It works fine with my cell phone. My phone detects
that it is out there.
My laptop does not detect that it exisits and Dell tech support said that it
is a problem with Vista not supporting A2DP, Advanced Audio Distribution
Profile. Sony Vaio references that it supports bluetooth A2DP devices. When
I ask my laptop to look for a bluetooth device it does not find it.
Dell tech support logged on to my PC and tried and said finally that Vista
Home Premium was not supporting this technology. This seems hard to believe.
I can't find any info in Microsoft tech support so I am here. I want a safe
solution for this lack of compatability with Vista.

Okay, so clearly the headset does work. Does Motorola have Vista drivers
for it? If not, then it's probably not going to work under Vista.

[dad62]

I am experiencing difficulties with the S9 connection to my Nokia 6126.
The phone works fine, but the music only comes across mono. what I
understand from the motorola website is that the phone needs to pair
with the phone/headset and music/headset as two separate items. However,
the phone does not have a way of identifying the music headset as a
separate item. Any ideas on this?

[slaman]

This is definitely a Vista issue... the Microsoft bluetooth stack does
not support the A2DP profile... I'm having massive problems with
this, and although I've increased the number of support profiles by
installing the WIDCOMM stack, cannot get A2DP to work in Vista...

While I don't have Windows Vista, I do have the Motorola S9 and a Dell
Latitude D810 laptop and I did manage to get the Bluetooth build into
the laptop to recognize and use the Headset....all except the
microphone. Right now I have gotten the headset to work as headphones,
but can not use them for voice yet. I got this far by reinstalling
the Bluetooth stack from Dell's webpage and also installing their patch.
At first it didn't recognize my device until I ran the diagnostics in
their utility that was installed. Afterwards it recognized just fine
(except for the mic that is).

[Chinaguy]

I have a similar problem and the solution might be general to everyone.

My configuration: Lenovo Thinkpad T60 with build-in BT radio, VISTA
Business 32-bit and a Motorola BT H9 telephone headset (I want to use it
with Skype).

Device Manager | Bluetooth Radios shows 2 entries,
1) Microsoft Bluetooth Enumerator driver version 6.0.6001.18000 and
2) Thinkpad Bluetooth with Enhanced Data Rate driver version
5.1.2535.0.

On my T60 configuration and I do not know for other configurations,
there are several layers that are controlling BT communication under
VISTA.
1) the lowest level are the radio drivers and control software. Whether
the radio is build-in or connected as a USB BT radio, these drivers and
control software need to come from the manufacturer of the PC or the BT
USB device. (typically WIDCOMM, THOSIBA or BLUESOLEIL but there are
several others)
2) the higher level is the interface between the drivers and VISTA, the
Microsoft Bluetooth Enumerator.

I installed all the latest Lenovo BT drivers (actually
Broadcom/Widcomm) and I can get the PC and the H9 to pair.
ControlPanel | BT Devices | Devices - Shows that they are connected.
Control Panel | BT Devices | Devices | Motorola H9 properties - The
services for the H9 are checked for both handsfree telephony and
headset.
Control Panel | BT Devices | Audio Moto H9 - Shows it is connected
However, VISTA does not recognize that there is a new sound device
connected.

I believe that ControlPanel | BT devices which is the Broadcom/Widcomm
driver and control panel are working well, devices are connected and
paired.
But the Microsoft Bluetooth Enumerator, the interface between the
WIDCOMM driver and VISTA might be the issue and might not be supporting
these BT services. Therefore VISTA does not recognize the H9 device as a
valid sound device.
So the H9 does not show up in any application as a sound device that
can be selected. (is this assumption correct?)

Does anyone know how to get around this?

Note: I also tried a generic brand BT headset, OMB055+, and I can get
it connected and paired like the Moto H9 but the same problem. Not
recognized by VISTA.

[Calyblondie]

I am currently running Vista 64 and tried using the Motorolo MotoRokr
S9. I can get the two to pair together after fighting the MS Bluetooth
and the WIDCOMM managers and disabling my Creative Labs Audio Console
(this was causing the device to disconnect once audio was pushed
out)...one big problem though after getting it to "work", the volume is
way too low (the audio comes across in stereo it is just very quiet). I
have paired to my cellphone and the audio is fine, I have adjusted all
volume controls up (the OS volume, the program volume, and the S9
volume), but still have the playback volume is too low problem. After
installing XP on another drive, I have narrowed it down to the fact that
it is VISTA (I don't know if it is exclusive to 64 or not), since the
audio is much louder on XP using the same hardware (BT dongle,
headphones, computer). Anyone else have this issue?

[JustClaire]

I had the same problem using a Plantronics Pulsar 590 and Vista Home
Premium on a Sony Vaio. After working at it for a day, I have found an
answer. This has to do with the bluetooth stack Vista uses. After 24
hours of pulling my hair out, I got it all working. Heres how:

Basically you are going to need a new bluetooth stack. As you have
noticed, the one included with Vista totally blows. You can get the
latest BlueSoleil stack for about $35 bucks, or I heard that the Toshiba
stack works too (which I think is free?). Anyhow, I used BlueSoleil 6
Mobile (which also supports some mobile phone applications. But it's
not just for mobile devices, so don't let the name throw you.) Test it
out first with the free download trial at 'Bluesoleil - Bluetooth
Software' (http://www.bluesoleil.com/products/.)

Now after I installed BlueSoleil on my Sony Vaio, the world became a
little brighter. My Plantronics Pulsar 590 headset worked. My
Plantronics Discovery 655 headset worked. I could use either one of
them with Skype or with any audio application that you would otherwise
use a corded headset for. Then I decided to attach my cell phone to the
computer by bluetooth. The BlueSoleil site did not list my phone as
being one that worked with this feature. But I tried it anyhow. When
the program asked what phone I was using, I selected one that was close.
It worked. The program allowed me to do a sync of sorts with my
phone's contacts and text messages. Not like with Activesync, the info
is kept in your bluetooth places. I guess if I lose my cell now, I won't
be so SOL.

Next I attached my PDA via bluetooth. And that put a little damper on
things. My ActiveSync/MSDC program was having trouble over bluetooth,
and I had never had a problem before with that. I think BlueSoleil and
the sync program are competing for the serial port used to do the sync.
I am working on a fix for that, but I'm not too distressed 'cause I can
still sync my PDA using a USB connection just fine. And now I can dust
off the rest of my bluetooth devices and have some fun.

By the way, I did have to reboot two times after I installed this new
stack. After the first install and reboot, some of the services weren't
immediately available. But that was fixed by the second reboot.

[LEARNINGBLUETOOTH]

I am so glad I found your post. I want to get the plantronics pulsar 590 and have vista home premium on my dell laptop inspiron 1525. Would you be so kind as to tell me exactly word for word what you purchased that worked from BlueSoleil stack , I would appreciate a direct link to the product

You mentioned your headphones work, meaning you are getting stereo sound from them vs. mono?

I went on the Bluesoleil website and just do not know what to look for, I am not even sure what a stack is. Greatly appreciate your help.

[Hiren]

The stack is just a set of software layers arranged in a given order such
that there exists only one external interface at a chosen end of the
arrangement.

I have been able to connect the Motorola S9 to my Sager NP9262. It is IMO a
problem with the Bluetooth drivers that come with your laptop.

I have read an article titled "UnCrippling Bluetooth in Vista RTM" - this
article seems to indicate that the standard Microsoft Bluetooth drivers do
not support any BT audio profiles. :(

I have similar disappointments with Vista BT support. Specifically my CSR
Bluetooth device I don't know how to control the audio quality settings
necessary to prevent audio drop-outs when I move my mouse!

Yes the Toshiba stack works wonderfully for A2DP and it also supports
setting audio quality. However I have found that the Toshiba drivers are
serial locked and will not function after 30 days.

I will try the Bluesoleil drivers and see if they function better than the
CSR drivers that came with my Sager.

Drivers that work wonderful w/ the S9s. Win 7 x86 and x64.

[joeworrall]

which bluetooth diagnostic utility? dell's? motorola's? I have a Motorokr S9 and a Dell D830 running Windows XP. The headphones paired the first time I set them up, but not since then...