Duplicate icons on Welcome Screen

[Cynthia]

I have a new Lenovo laptop with Vista Home Premium installed. I set
up only one user account during the setup wizard and have not added
any since. For the first several restarts there was one icon on the
welcome screen. Now there are two copies of the same user icon. They
both show "logged in" or "locked" and it doesn't matter which one I
choose, I get into the same profile. They are truly duplicates. My
laptop has an Omnipass finger scanner, which is setup, but the
duplicate login icon didn't show up right afterwards, I'm pretty sure,
so this may be superfluous info. I've googled every keyword I can
think of. I'm assuming that we're still calling the login screen the
"Welcome Screen", even though it's not labeled that way. Anyway, has
anyone else had this issue and found a resolution to it? Thanks in
advance!

[Ronnie Vernon MVP]

Cynthia

This appears to be a recent problem that is affecting a few users. It may
have been caused by a recent update or?

There isn't a lot of information, so far and no apparent fixes.

If you could give us some more information, it would be helpful.

When you go to Control Panel/User Accounts, do you see both user accounts
there? Are they a member of the same group? (ie: Standard or Administrator)

Go to Start and type cmd.exe. In the results, right click the cmd.exe link
and select the Run As Administrator option. In the command window, type:

net user

and press Enter.

What are the names of all the accounts shown below the dotted line?

Thanks,

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


"Cynthia" <cynthiakoan@gmail.com> wrote in message
news:1189113971.135519.268000@o80g2000hse.googlegroups.com...
>I have a new Lenovo laptop with Vista Home Premium installed. I set
> up only one user account during the setup wizard and have not added
> any since. For the first several restarts there was one icon on the
> welcome screen. Now there are two copies of the same user icon. They
> both show "logged in" or "locked" and it doesn't matter which one I
> choose, I get into the same profile. They are truly duplicates. My
> laptop has an Omnipass finger scanner, which is setup, but the
> duplicate login icon didn't show up right afterwards, I'm pretty sure,
> so this may be superfluous info. I've googled every keyword I can
> think of. I'm assuming that we're still calling the login screen the
> "Welcome Screen", even though it's not labeled that way. Anyway, has
> anyone else had this issue and found a resolution to it? Thanks in
> advance!
>

[James1784]

--
james
I am having similar problem with duplicate icons. I am running vista on a
Packard Bell and like previous user have Omnipass scanner fitted, I have
checked user accounts etc but there are no duplicates showing.

"Ronnie Vernon MVP" wrote:

> Cynthia
>
> This appears to be a recent problem that is affecting a few users. It may
> have been caused by a recent update or?
>
> There isn't a lot of information, so far and no apparent fixes.
>
> If you could give us some more information, it would be helpful.
>
> When you go to Control Panel/User Accounts, do you see both user accounts
> there? Are they a member of the same group? (ie: Standard or Administrator)
>
> Go to Start and type cmd.exe. In the results, right click the cmd.exe link
> and select the Run As Administrator option. In the command window, type:
>
> net user
>
> and press Enter.
>
> What are the names of all the accounts shown below the dotted line?
>
> Thanks,
>
> --
>
> Ronnie Vernon
> Microsoft MVP
> Windows Shell/User
>
>
> "Cynthia" <cynthiakoan@gmail.com> wrote in message
> news:1189113971.135519.268000@o80g2000hse.googlegroups.com...
> >I have a new Lenovo laptop with Vista Home Premium installed. I set
> > up only one user account during the setup wizard and have not added
> > any since. For the first several restarts there was one icon on the
> > welcome screen. Now there are two copies of the same user icon. They
> > both show "logged in" or "locked" and it doesn't matter which one I
> > choose, I get into the same profile. They are truly duplicates. My
> > laptop has an Omnipass finger scanner, which is setup, but the
> > duplicate login icon didn't show up right afterwards, I'm pretty sure,
> > so this may be superfluous info. I've googled every keyword I can
> > think of. I'm assuming that we're still calling the login screen the
> > "Welcome Screen", even though it's not labeled that way. Anyway, has
> > anyone else had this issue and found a resolution to it? Thanks in
> > advance!
> >
>

[Juggynut]

I have been researching this issue and see it on a number of website.
The problem is related to a Vista update (don't know which one) which
occurred around 8/27/07.

The common solution is to uninstall Omnipass and then reinstall it.

I have two Lenovo notebooks using Vista: both 3000 N100 model.
Unfortunately the Lenovos don't come with software CDs, a they recommend
creating recovery disks which do not have the software accessible.

However, you can access the setup file to reinstall Omnipass in the
C:\SWTools\Drivers\FPRA directory.

All you need to do is uninstall Omnipass from the computer-add/remove
programs screen, and then reload Omnipass from the setup file in the
above directory. Took 5 minutes.

I'm guessing that other model computers with Vista and Omnipass are
seeing the same duplicate icon problem at the welcome screen. If you
search your computer and find the Omnipass setup file, you may be able
to use the same trick.

Good luck


--
Juggynut

[Suzie]

I have the same problem. I have a new Fujitsu A6025 with the OmniPass as
well. My double icons appeared right after I did the first update with
Microsoft. (It has Windows Vista Home Premium) When I look in Control
Panel/User Accounts it only shows one.On the Welcome screen it doesn't matter
which one I click, they both have the exact same programs running, etc.

Is Microsoft working on a fix for this? I'm not sure if I'm up to deleating
drivers and reinstalling them like some have said to do to get rid of it.

Suzie

"Ronnie Vernon MVP" wrote:

> Cynthia
>
> This appears to be a recent problem that is affecting a few users. It may
> have been caused by a recent update or?
>
> There isn't a lot of information, so far and no apparent fixes.
>
> If you could give us some more information, it would be helpful.
>
> When you go to Control Panel/User Accounts, do you see both user accounts
> there? Are they a member of the same group? (ie: Standard or Administrator)
>
> Go to Start and type cmd.exe. In the results, right click the cmd.exe link
> and select the Run As Administrator option. In the command window, type:
>
> net user
>
> and press Enter.
>
> What are the names of all the accounts shown below the dotted line?
>
> Thanks,
>
> --
>
> Ronnie Vernon
> Microsoft MVP
> Windows Shell/User
>
>
> "Cynthia" <cynthiakoan@gmail.com> wrote in message
> news:1189113971.135519.268000@o80g2000hse.googlegroups.com...
> >I have a new Lenovo laptop with Vista Home Premium installed. I set
> > up only one user account during the setup wizard and have not added
> > any since. For the first several restarts there was one icon on the
> > welcome screen. Now there are two copies of the same user icon. They
> > both show "logged in" or "locked" and it doesn't matter which one I
> > choose, I get into the same profile. They are truly duplicates. My
> > laptop has an Omnipass finger scanner, which is setup, but the
> > duplicate login icon didn't show up right afterwards, I'm pretty sure,
> > so this may be superfluous info. I've googled every keyword I can
> > think of. I'm assuming that we're still calling the login screen the
> > "Welcome Screen", even though it's not labeled that way. Anyway, has
> > anyone else had this issue and found a resolution to it? Thanks in
> > advance!
> >
>

[KarenM]

Does anyone know if a fix has been create for the duplicate icon yet? I
have a Lenovo running Vista Home Premium and the problem appeared after
I ran the first Microsoft update.


--
KarenM

[Ramesh, MS-MVP]

From Ronnie Vernon, MVP:

Many people are having this same problem. The problem has been identified as
a conflict between the OmniPass fingerprint reader software and Vista.

If you have a fingerprint reader with the OmniPass software installed, here
is the latest information posted by another user who fixed the problem.

See:
http://groups.google.com/group/micro...43d05ec621e262

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"KarenM" <KarenM.32iqd3@no-mx.forums.net> wrote in message news:KarenM.32iqd3@no-mx.forums.net...

Does anyone know if a fix has been create for the duplicate icon yet? I
have a Lenovo running Vista Home Premium and the problem appeared after
I ran the first Microsoft update.


--
KarenM

[MattyXXL]

I have found a driver update from omni-touch that fixes this issue!
Just copy and paste either link.... The top link brings you to the article
withe the driver link.. The second one is just the Driver link...

1. I found it at

http://groups.google.com/group/micro...43d05ec621e262



2. Here is the linkfor the driver only
----->>> www.softexinc.com/download/UninstMSPwdProv.exe


Just run it and install.... I am sooooooo glad i got rid of that annoying
crap!

[Hayden Tennent]

I have run into exactly the same problem myself (Right down to the model of Lenovo Laptop!).

Fortunately, I have documented a complete fix to the problem on my blog.

Have a look at:

http://tech.nztechie.com/2008/01/omn...ws-update.html

An uninstall of Omnipass will not be required.

[Hayden Tennent]

I have run into exactly the same problem myself (Right down to the model of Lenovo Laptop!).

Fortunately, I have documented a complete fix to the problem on my blog.

Have a look at:

http://tech.nztechie.com/2008/01/omn...ws-update.html

An uninstall of Omnipass will not be required.

[Nicalaine]

I did the cmd. exe and there is only 1 name there; but I still have 2 log-ins
on the Welcome Screen.

"Ronnie Vernon MVP" wrote:

> Cynthia
>
> This appears to be a recent problem that is affecting a few users. It may
> have been caused by a recent update or?
>
> There isn't a lot of information, so far and no apparent fixes.
>
> If you could give us some more information, it would be helpful.
>
> When you go to Control Panel/User Accounts, do you see both user accounts
> there? Are they a member of the same group? (ie: Standard or Administrator)
>
> Go to Start and type cmd.exe. In the results, right click the cmd.exe link
> and select the Run As Administrator option. In the command window, type:
>
> net user
>
> and press Enter.
>
> What are the names of all the accounts shown below the dotted line?
>
> Thanks,
>
> --
>
> Ronnie Vernon
> Microsoft MVP
> Windows Shell/User
>
>
> "Cynthia" <cynthiakoan@gmail.com> wrote in message
> news:1189113971.135519.268000@o80g2000hse.googlegroups.com...
> >I have a new Lenovo laptop with Vista Home Premium installed. I set
> > up only one user account during the setup wizard and have not added
> > any since. For the first several restarts there was one icon on the
> > welcome screen. Now there are two copies of the same user icon. They
> > both show "logged in" or "locked" and it doesn't matter which one I
> > choose, I get into the same profile. They are truly duplicates. My
> > laptop has an Omnipass finger scanner, which is setup, but the
> > duplicate login icon didn't show up right afterwards, I'm pretty sure,
> > so this may be superfluous info. I've googled every keyword I can
> > think of. I'm assuming that we're still calling the login screen the
> > "Welcome Screen", even though it's not labeled that way. Anyway, has
> > anyone else had this issue and found a resolution to it? Thanks in
> > advance!
> >
>

[Ramesh, MS-MVP]

Duplicate User Accounts appear in the Welcome Screen in Windows Vista:
http://www.winhelponline.com/blog/du...windows-vista/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com


"Nicalaine" <Nicalaine@discussions.microsoft.com> wrote in message
news:32A8684F-4FD8-4A4A-A589-84D6BDCC720B@microsoft.com...
>I did the cmd. exe and there is only 1 name there; but I still have 2
>log-ins
> on the Welcome Screen.
>
> "Ronnie Vernon MVP" wrote:
>
>> Cynthia
>>
>> This appears to be a recent problem that is affecting a few users. It may
>> have been caused by a recent update or?
>>
>> There isn't a lot of information, so far and no apparent fixes.
>>
>> If you could give us some more information, it would be helpful.
>>
>> When you go to Control Panel/User Accounts, do you see both user accounts
>> there? Are they a member of the same group? (ie: Standard or
>> Administrator)
>>
>> Go to Start and type cmd.exe. In the results, right click the cmd.exe
>> link
>> and select the Run As Administrator option. In the command window, type:
>>
>> net user
>>
>> and press Enter.
>>
>> What are the names of all the accounts shown below the dotted line?
>>
>> Thanks,
>>
>> --
>>
>> Ronnie Vernon
>> Microsoft MVP
>> Windows Shell/User
>>
>>
>> "Cynthia" <cynthiakoan@gmail.com> wrote in message
>> news:1189113971.135519.268000@o80g2000hse.googlegroups.com...
>> >I have a new Lenovo laptop with Vista Home Premium installed. I set
>> > up only one user account during the setup wizard and have not added
>> > any since. For the first several restarts there was one icon on the
>> > welcome screen. Now there are two copies of the same user icon. They
>> > both show "logged in" or "locked" and it doesn't matter which one I
>> > choose, I get into the same profile. They are truly duplicates. My
>> > laptop has an Omnipass finger scanner, which is setup, but the
>> > duplicate login icon didn't show up right afterwards, I'm pretty sure,
>> > so this may be superfluous info. I've googled every keyword I can
>> > think of. I'm assuming that we're still calling the login screen the
>> > "Welcome Screen", even though it's not labeled that way. Anyway, has
>> > anyone else had this issue and found a resolution to it? Thanks in
>> > advance!
>> >
>>