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Thread: WINDOWS INSTALLER CLEAN-UP UTILITY WILL NOT OPEN

  1. #1
    John Guest

    WINDOWS INSTALLER CLEAN-UP UTILITY WILL NOT OPEN

    I have downloaded & successfully installed the utility. When I try to open
    it, the following error message pops up.
    "Windows installer clean up application has stopped working." "A problem
    caused the program to stop working correctly. Windows will close the program
    and notify you if a solution is available" I have to open it as
    admininstrator as I get a "V_script" error otherwise.

    I have the same problem with the Roxio Easy Media 9.0 suite. The
    introduction screen opens ok, but when an application in the EMC 9 trys to
    open, the same message appears with the name of the application inserted
    instead of "windows installer cleanup"

    Any ideas ?

  2. #2
    Lang Murphy Guest

    Re: WINDOWS INSTALLER CLEAN-UP UTILITY WILL NOT OPEN

    Did you -install- the Windows Installer Clean-up exe as admin? (Right click
    on install exe and select "Run As Administrator".)

    Sorry, can't speak to the Roxio issue's you're having...

  3. #3
    John Guest
    Lang....Thanks for the reply .

    Yes, the utility was installed as administrator. The same problem shows up.
    The Event Viewer shows the Event ID as 1000 & the Task Catagory as (100).
    The is the same as the Roxio Event Views.

  4. #4
    Join Date
    Jul 2008
    Posts
    3
    I had the same problem in getting the installer cleanup utility to work after i installed it 'Run as Admin'. the errror was somethign like error with server referral.

    Anyway, I fixed it by trying something similar that I did recently to uninstall both Safari and Quick Time (with both would fail through Add/Remove Programs - dang that Apple). Basically, I just enabled and logged as the local Administrator account (disabled by default after installation), then ran the installation. Voi la! Installed easliy and I removed some old apps that didn't have the option to uninstall thought Add/Remove Programs. The Apple stuff just completed their uninstalls as well without error. I still had to delete the file location and listing in the Programs menu.

    And yes, the other account I was previously working under was in the local admins security group. It should of worked. I can't tell you why these things wouldn't work as the other admin account...

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